Can not install "fax services" component

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Guest

I would like to set up fax services, but I can't. I try to install it using
"Add/Remove Windows Components", ticking the corresponding box, then waiting
for the installation to complete. Even the result is "success", my fax
printer does not appear in "Printers and Faxes" window or in printers' lists
in other programs.

Rebooting does not help. My hardware is OK and the driver as well.

Could anyone please help me with this problem? Thanks!
 
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption.
 
Dear Valentine, thank you for replying to my question.

If I understood correctly, I need to address the Support Service and pay 35
USD for this hotfix, as it is not available on the page you quote. Is this
right?

Thanks again for taking your time

Russ Valentine said:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption.
--
Russ Valentine
[MVP-Outlook]
Lott said:
I would like to set up fax services, but I can't. I try to install it using
"Add/Remove Windows Components", ticking the corresponding box, then
waiting
for the installation to complete. Even the result is "success", my fax
printer does not appear in "Printers and Faxes" window or in printers'
lists
in other programs.

Rebooting does not help. My hardware is OK and the driver as well.

Could anyone please help me with this problem? Thanks!
Click to expand...
Click to expand...
 
You need to call, but there is no charge for hotfixes.
--
Russ Valentine
[MVP-Outlook]
Lott said:
Dear Valentine, thank you for replying to my question.

If I understood correctly, I need to address the Support Service and pay
35
USD for this hotfix, as it is not available on the page you quote. Is this
right?

Thanks again for taking your time

Russ Valentine said:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there
is
no fax printer apparent and any attempt to send a fax results in the
error
message "Fax server information cannot be retrieved. The Fax Wizard will
now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that
might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption.
--
Russ Valentine
[MVP-Outlook]
Lott said:
I would like to set up fax services, but I can't. I try to install it
using
"Add/Remove Windows Components", ticking the corresponding box, then
waiting
for the installation to complete. Even the result is "success", my fax
printer does not appear in "Printers and Faxes" window or in printers'
lists
in other programs.

Rebooting does not help. My hardware is OK and the driver as well.

Could anyone please help me with this problem? Thanks!
Click to expand...
Click to expand...
Click to expand...
 
Thank you Valentine

Russ Valentine said:
You need to call, but there is no charge for hotfixes.
--
Russ Valentine
[MVP-Outlook]
Lott said:
Dear Valentine, thank you for replying to my question.

If I understood correctly, I need to address the Support Service and pay
35
USD for this hotfix, as it is not available on the page you quote. Is this
right?

Thanks again for taking your time

Russ Valentine said:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there
is
no fax printer apparent and any attempt to send a fax results in the
error
message "Fax server information cannot be retrieved. The Fax Wizard will
now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that
might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption.
--
Russ Valentine
[MVP-Outlook]
I would like to set up fax services, but I can't. I try to install it
using
"Add/Remove Windows Components", ticking the corresponding box, then
waiting
for the installation to complete. Even the result is "success", my fax
printer does not appear in "Printers and Faxes" window or in printers'
lists
in other programs.

Rebooting does not help. My hardware is OK and the driver as well.

Could anyone please help me with this problem? Thanks!
Click to expand...
Click to expand...
Click to expand...
 
I downloaded the hotfix and tried to install it. It refused to install
because I am running service pack 3 and its older than SP3. But I still have
no Fax Service component installed. Any ideas ?

Randy



Lott said:
Thank you Valentine

Russ Valentine said:
You need to call, but there is no charge for hotfixes.
--
Russ Valentine
[MVP-Outlook]
Lott said:
Dear Valentine, thank you for replying to my question.

If I understood correctly, I need to address the Support Service and pay
35
USD for this hotfix, as it is not available on the page you quote. Is this
right?

Thanks again for taking your time

:

Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there
is
no fax printer apparent and any attempt to send a fax results in the
error
message "Fax server information cannot be retrieved. The Fax Wizard will
now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that
might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption.
--
Russ Valentine
[MVP-Outlook]
I would like to set up fax services, but I can't. I try to install it
using
"Add/Remove Windows Components", ticking the corresponding box, then
waiting
for the installation to complete. Even the result is "success", my fax
printer does not appear in "Printers and Faxes" window or in printers'
lists
in other programs.

Rebooting does not help. My hardware is OK and the driver as well.

Could anyone please help me with this problem? Thanks!
Click to expand...
Click to expand...
Click to expand...
 
You should have started a new thread with a complete and accurate
description of your problem. The thread you are referencing may no longer be
relevant.
--
Russ Valentine
[MVP-Outlook]
rseedle said:
I downloaded the hotfix and tried to install it. It refused to install
because I am running service pack 3 and its older than SP3. But I still
have
no Fax Service component installed. Any ideas ?

Randy



Lott said:
Thank you Valentine

Russ Valentine said:
You need to call, but there is no charge for hotfixes.
--
Russ Valentine
[MVP-Outlook]
Dear Valentine, thank you for replying to my question.

If I understood correctly, I need to address the Support Service and
pay
35
USD for this hotfix, as it is not available on the page you quote. Is
this
right?

Thanks again for taking your time

:

Many users who have updated an older version of Windows XP to SP2
before
they try to install the fax service appear to be encountering a
problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem
where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over
there
is
no fax printer apparent and any attempt to send a fax results in the
error
message "Fax server information cannot be retrieved. The Fax Wizard
will
now
close." This problem appears to occur because the security data base
is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that
might
fix the problem and that Microsoft does NOT recommend simply running
the
Esentutl.exe utility to recover from security database corruption.
--
Russ Valentine
[MVP-Outlook]
I would like to set up fax services, but I can't. I try to install
it
using
"Add/Remove Windows Components", ticking the corresponding box,
then
waiting
for the installation to complete. Even the result is "success", my
fax
printer does not appear in "Printers and Faxes" window or in
printers'
lists
in other programs.

Rebooting does not help. My hardware is OK and the driver as well.

Could anyone please help me with this problem? Thanks!
Click to expand...
Click to expand...
Click to expand...
 
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