can not get windows to open

  • Thread starter Thread starter jcskms
  • Start date Start date
J

jcskms

I'm not sure if I'm at the right place to ask or get
help, but here goes. My Dad, has a new Dell computer,
several months old. He has a name and password set up for
himself(in the event another family member would use his
computer). Today when he tried to use his computer, he
could get connected (dial-up) but everytime he put his
name and password in he got a message box stating it was
an invalid username and password. He and I know little
about computers and don't know what to do to fix the
problem. Any one have any ideas? If more info is needed
I'll try to get it.
 
In other words, the PC boots fine and Windows work good. When he tries to
connect to the Internet using phone modem, it would not take his user name
and password? Is this what is happening?
 
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