Can I use Outlook effectively as a CRM system?

  • Thread starter Thread starter Doyle
  • Start date Start date
D

Doyle

I was hoping to avoid purchasing Gold Mine or ACT by using Outlook as my CRM.
Can that be done well, or is it just wishful thinking?
 
Very Much a NO. It is a very immature product goaing as far as not offering
features we've had for 15 years and even diabling active features that are in
Outlook but not available in BCM. The SQL is unstable and slows production
machines. But be yond stability it CANNOT do any of the things a CRM does.
It is a good email package, but as a Microsoft employee told me. "you have
letters, Oh no we don't support writing letters just email". They are not in
the real world.
 
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