J
JulieD
Hi John
one difficulty (as i see it) is the amount of time it would take a macro to
search through all of the folders & files to retrieve the information.
my first recommendation for a process like this is to do it in something
like Access as retrieving the names & information would be a lot easier and
you wouldn't need to save the "tickets" to separate files, all the
information could be effectively captured in the database and reported as
required.
if access isn't an option, then an alternative is that your users have a
shared workbook open in the background of their machine and every time they
wait on a customer they run a macro to write the customer's name / date /
ticket number to this workbook. You can then use the workbook to return the
information you seek. There are limitations to what you can do with a
shared workbook so these would need to be considered.
Also wondering how many "users" you had.
Alternatively you could use the Search feature in windows to return a list
of *.xls files containing the customer's name in given folders and save
yourself the work
Cheers
JulieD
one difficulty (as i see it) is the amount of time it would take a macro to
search through all of the folders & files to retrieve the information.
my first recommendation for a process like this is to do it in something
like Access as retrieving the names & information would be a lot easier and
you wouldn't need to save the "tickets" to separate files, all the
information could be effectively captured in the database and reported as
required.
if access isn't an option, then an alternative is that your users have a
shared workbook open in the background of their machine and every time they
wait on a customer they run a macro to write the customer's name / date /
ticket number to this workbook. You can then use the workbook to return the
information you seek. There are limitations to what you can do with a
shared workbook so these would need to be considered.
Also wondering how many "users" you had.
Alternatively you could use the Search feature in windows to return a list
of *.xls files containing the customer's name in given folders and save
yourself the work

Cheers
JulieD