Camera Won't Connect

  • Thread starter Thread starter jimbo
  • Start date Start date
J

jimbo

I have WinXP Home and a digital camera with a USB link for downloading
photos to the computer from the camera. I have installed all of the
software and drivers. When I try to download photos, I get an error
message, "Camera connection error".

My friend has an identical computer and OS and camera and software.
Everything works perfectly. A comparison of the two systems shows that
my system reports under device manager, Imagining devices, that I have
a "Trust SpyC@M 300S" device and my friend has "Dual-Mode DSC(2770)"
device.

I have tried many un-install, re-install of photo and driver software
and hardware with no success.

Any suggestions welcome.

Regards, jimbo
 
This is a low cost "keychain" camera that doesn't have a removable
photo storage. It just has internal memory and the only way to
download photos to a computer is through the USB interface.

Does anyone know what "Trust SpyC@M 300s" is and why or how it is
being installed rather than the correct "Dual-Mode DSC(2770)"?

Regards, jimbo
 
prob why you have the prob...it's not worth getting involved...get a decent
dig cam...they are quite inexpensive...
 
You could try going to the camera's website and see if you have the
latest drivers installed.
 
Archie, kiss my ass. I have two very nice digital cameras. This
keychain camera is a trinket that I like and want to use as a fun
thing. If you don't have any useful suggestions, get lost and quit
posting and using up bandwidth.

Maybe this group is not the right place for this question. No experts?
 
Thanks for your thoughtful reply. I think the drivers are current, in
any case everything works perfectly on my friend's identical computer.
I have found why my installlation loads the "Trust Spy" camera rather
than the Dual-Mode DSC(2770) by comparing setupapi.log files on the
two computers. It was using the wrong .inf file. I deleted that .inf
file, and my installation now loads the Dual-mode DSC(2770) camera
drivers. But, there is still a problem that I haven't been able to
fix. The camera connects properly and downloads photos but then it
freezes before I can save the photos to a computer folder. Sometimes
when I start task manager to end the program, it "un-freezes" and
everything works correctly.

Any thoughts on trouble shooting such a problem?

Regards, jimbo
 
The camera connects properly and downloads photos but then it
freezes before I can save the photos to a computer folder. Sometimes
when I start task manager to end the program, it "un-freezes" and
everything works correctly.

Any thoughts on trouble shooting such a problem?
Click to expand...

This is the "trinket camera" that does not have removable media? It could
be that the camera requires its own software to handle the data. If the
media was removable, a simple card reader that can handle any kind of data:
image or otherwise. But since this is a case of non-removable media, it may
be more proprietary in how the data is handled.
 
Yes, this is the "trinket" camera that does not have removable media.
And yes, it has its own proprietary software interface. That I what I
am using. The problem is some interference that causes the program to
freeze before the photos can be saved to my hard drive. It works
perfectly on my friend's computer. My question is how to trouble shoot
a program that freezes.

Regards, jimbo
 
Yes, this is the "trinket" camera that does not have removable media.
And yes, it has its own proprietary software interface. That I what I
am using. The problem is some interference that causes the program to
freeze before the photos can be saved to my hard drive. It works
perfectly on my friend's computer. My question is how to trouble shoot
a program that freezes.
Click to expand...

Thanks for the recap on the problem. I lost track of it in the other
discussions that are upstream in this thread.

Before fixing the INF file situation did you "remove" the Trust Spy camera?
If you set Device Manager to show hidden devices (setting is in the View
menu of Device Manager), is Trust Spy listed? If yes, delete it.

Next thing, I would check for is "autoplay." If the camera tends to bring
up the autoplay menu ("what do you want to do" window), consider using
TweakUI for XP to eliminate the autoplay interaction. It can disable
Autoplay on a drive by drive basis. The camera would have to be connected
when this is done and XP would have to list in My Computer or Explorer as
"removable drive" if this is to help at all. TweakUI is available from the
Download section of the Windows pages here:
http://www.microsoft.com/windows/default.mspx

As for the application problem, general suggestions:
--Check Event Viewer to see if any messages are getting trapped at the time
of the freezes.
--Disable as many start up programs that run in the background as possible
in an effort to eliminate conflicts. You want to get as close as you can to
only Windows, the camera and the camera software interacting.
--Check for an update to the program and/or try reinstalling the current
version. It's possible the software still thinks it is talking to a Trust
Spy camera. Reinstalling with the "new" hardware attached might update some
internal setting (program *.ini or registry entry).
--If the program for the camera is older, consider experimenting with the
Compatibility options in the program's shortcut.
 
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