Calling Card Dialing Rules with Fax

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Guest

When I send a fax, using Win XP Pro, the fax wizard does not use my calling
card rules. It just uses the fax number, which I have defined in canonical
form in Outlook Contacts.

I have checked for advice in the Knowledge Base but find nothing that works
- the articles mostly seems quite old. Going into Admin Tools / Services /
Fax / Logon etc caused the fax to stop working and give ewrror messages.

I am able to force the fax to send using my calling card by entering all the
digits in the fax number box, eg from the hotel where I am now I have to dial:

9, 1234, 12345678, 1234, 1, 441234567890# which represents
outside line, calling card access no, account no, PIN, option, fax number.

This is pretty cumbersome and a bit hit and miss, and I cannot find a way to
make the fax use the calling card rules and a fax number taken from Outlook
contact.

Any suggestions?!

Many thanks

Paul WW
 
If your Calling card settings are part of the per-user settings, you are out
of luck with Windows XP Fax. The XP Fax Service can only run under the
System account, so per-user settings are not available to it.
 
Russ

Thank you so much for the response. I thought there would be some
explanation like this.

I confess I don't entirely understand the terminology though. If I log on
to my computer as "Paul" then I assume that I am the user and the calling
card settings I create are available to me only when logged on as Paul. (I
find I can use these settings when for example connecting my modem for a
dialup connection if broadband is not available.)

When you talk about fax running under the "system" account, I don't fully
understand this. Is it possible to log on - maybe as administrator - and
create calling card rules which will then automatically be used from a user
account? I don't send faxes from many locations so this could work for me.
I have a feeling the answer is going to be .....NO!

Thanks again for your time,

Paul WW



Russ Valentine said:
If your Calling card settings are part of the per-user settings, you are out
of luck with Windows XP Fax. The XP Fax Service can only run under the
System account, so per-user settings are not available to it.
--
Russ Valentine
[MVP-Outlook]
Paul WW said:
When I send a fax, using Win XP Pro, the fax wizard does not use my
calling
card rules. It just uses the fax number, which I have defined in
canonical
form in Outlook Contacts.

I have checked for advice in the Knowledge Base but find nothing that
works
- the articles mostly seems quite old. Going into Admin Tools / Services
/
Fax / Logon etc caused the fax to stop working and give ewrror messages.

I am able to force the fax to send using my calling card by entering all
the
digits in the fax number box, eg from the hotel where I am now I have to
dial:

9, 1234, 12345678, 1234, 1, 441234567890# which represents
outside line, calling card access no, account no, PIN, option, fax number.

This is pretty cumbersome and a bit hit and miss, and I cannot find a way
to
make the fax use the calling card rules and a fax number taken from
Outlook
contact.

Any suggestions?!

Many thanks

Paul WW
Click to expand...
Click to expand...
 
See if this explains it:
http://support.microsoft.com/?kbid=239888

Post back if it does not.
--
Russ Valentine
[MVP-Outlook]
Paul WW said:
Russ

Thank you so much for the response. I thought there would be some
explanation like this.

I confess I don't entirely understand the terminology though. If I log on
to my computer as "Paul" then I assume that I am the user and the calling
card settings I create are available to me only when logged on as Paul.
(I
find I can use these settings when for example connecting my modem for a
dialup connection if broadband is not available.)

When you talk about fax running under the "system" account, I don't fully
understand this. Is it possible to log on - maybe as administrator - and
create calling card rules which will then automatically be used from a
user
account? I don't send faxes from many locations so this could work for
me.
I have a feeling the answer is going to be .....NO!

Thanks again for your time,

Paul WW



Russ Valentine said:
If your Calling card settings are part of the per-user settings, you are
out
of luck with Windows XP Fax. The XP Fax Service can only run under the
System account, so per-user settings are not available to it.
--
Russ Valentine
[MVP-Outlook]
Paul WW said:
When I send a fax, using Win XP Pro, the fax wizard does not use my
calling
card rules. It just uses the fax number, which I have defined in
canonical
form in Outlook Contacts.

I have checked for advice in the Knowledge Base but find nothing that
works
- the articles mostly seems quite old. Going into Admin Tools /
Services
/
Fax / Logon etc caused the fax to stop working and give ewrror
messages.

I am able to force the fax to send using my calling card by entering
all
the
digits in the fax number box, eg from the hotel where I am now I have
to
dial:

9, 1234, 12345678, 1234, 1, 441234567890# which represents
outside line, calling card access no, account no, PIN, option, fax
number.

This is pretty cumbersome and a bit hit and miss, and I cannot find a
way
to
make the fax use the calling card rules and a fax number taken from
Outlook
contact.

Any suggestions?!

Many thanks

Paul WW
Click to expand...
Click to expand...
Click to expand...
 
Russ

Thanks, though I already worked through this one. It doesn't seem to work.
At item 7, I added the Administrator account (although my normal logon Paul
currently has administrator rights). But when I tried to sedn a fax after
that, I got several error messages, something like "fax service not
available, the fax wizard will now close", or another one offering to install
the fax service (which couldn't then be done as what came up was a list of
manufacturers for the usual hardware installations). These messages did not
seem to make sense.

The article says it is for Win 2000 so I wonder whether it may not apply for
Win XP?

Is that the end of the line?!

Paul WW

Russ Valentine said:
See if this explains it:
http://support.microsoft.com/?kbid=239888

Post back if it does not.
--
Russ Valentine
[MVP-Outlook]
Paul WW said:
Russ

Thank you so much for the response. I thought there would be some
explanation like this.

I confess I don't entirely understand the terminology though. If I log on
to my computer as "Paul" then I assume that I am the user and the calling
card settings I create are available to me only when logged on as Paul.
(I
find I can use these settings when for example connecting my modem for a
dialup connection if broadband is not available.)

When you talk about fax running under the "system" account, I don't fully
understand this. Is it possible to log on - maybe as administrator - and
create calling card rules which will then automatically be used from a
user
account? I don't send faxes from many locations so this could work for
me.
I have a feeling the answer is going to be .....NO!

Thanks again for your time,

Paul WW



Russ Valentine said:
If your Calling card settings are part of the per-user settings, you are
out
of luck with Windows XP Fax. The XP Fax Service can only run under the
System account, so per-user settings are not available to it.
--
Russ Valentine
[MVP-Outlook]
When I send a fax, using Win XP Pro, the fax wizard does not use my
calling
card rules. It just uses the fax number, which I have defined in
canonical
form in Outlook Contacts.

I have checked for advice in the Knowledge Base but find nothing that
works
- the articles mostly seems quite old. Going into Admin Tools /
Services
/
Fax / Logon etc caused the fax to stop working and give ewrror
messages.

I am able to force the fax to send using my calling card by entering
all
the
digits in the fax number box, eg from the hotel where I am now I have
to
dial:

9, 1234, 12345678, 1234, 1, 441234567890# which represents
outside line, calling card access no, account no, PIN, option, fax
number.

This is pretty cumbersome and a bit hit and miss, and I cannot find a
way
to
make the fax use the calling card rules and a fax number taken from
Outlook
contact.

Any suggestions?!

Many thanks

Paul WW
Click to expand...
Click to expand...
Click to expand...
 
Sadly, the article does NOT apply to Windows XP. What you can do is create
a location and set your calling card info into one of the "To access an
outside line" boxes. Cumbersome, but it works after a fashion.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-P/I -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Paul WW said:
Russ

Thanks, though I already worked through this one. It doesn't seem to work.
At item 7, I added the Administrator account (although my normal logon Paul
currently has administrator rights). But when I tried to sedn a fax after
that, I got several error messages, something like "fax service not
available, the fax wizard will now close", or another one offering to install
the fax service (which couldn't then be done as what came up was a list of
manufacturers for the usual hardware installations). These messages did not
seem to make sense.

The article says it is for Win 2000 so I wonder whether it may not apply for
Win XP?

Is that the end of the line?!

Paul WW

Russ Valentine said:
See if this explains it:
http://support.microsoft.com/?kbid=239888

Post back if it does not.
--
Russ Valentine
[MVP-Outlook]
Paul WW said:
Russ

Thank you so much for the response. I thought there would be some
explanation like this.

I confess I don't entirely understand the terminology though. If I log on
to my computer as "Paul" then I assume that I am the user and the calling
card settings I create are available to me only when logged on as Paul.
(I
find I can use these settings when for example connecting my modem for a
dialup connection if broadband is not available.)

When you talk about fax running under the "system" account, I don't fully
understand this. Is it possible to log on - maybe as administrator - and
create calling card rules which will then automatically be used from a
user
account? I don't send faxes from many locations so this could work for
me.
I have a feeling the answer is going to be .....NO!

Thanks again for your time,

Paul WW



:

If your Calling card settings are part of the per-user settings, you are
out
of luck with Windows XP Fax. The XP Fax Service can only run under the
System account, so per-user settings are not available to it.
--
Russ Valentine
[MVP-Outlook]
When I send a fax, using Win XP Pro, the fax wizard does not use my
calling
card rules. It just uses the fax number, which I have defined in
canonical
form in Outlook Contacts.

I have checked for advice in the Knowledge Base but find nothing that
works
- the articles mostly seems quite old. Going into Admin Tools /
Services
/
Fax / Logon etc caused the fax to stop working and give ewrror
messages.

I am able to force the fax to send using my calling card by entering
all
the
digits in the fax number box, eg from the hotel where I am now I have
to
dial:

9, 1234, 12345678, 1234, 1, 441234567890# which represents
outside line, calling card access no, account no, PIN, option, fax
number.

This is pretty cumbersome and a bit hit and miss, and I cannot find a
way
to
make the fax use the calling card rules and a fax number taken from
Outlook
contact.

Any suggestions?!

Many thanks

Paul WW
Click to expand...
Click to expand...
Click to expand...
 
Hal

Many thanks. I will give that a try, and I can see that it ought to usable,
even if as you say somewhat cumbersome!

Kind regards

Paul WW

Hal Hostetler said:
Sadly, the article does NOT apply to Windows XP. What you can do is create
a location and set your calling card info into one of the "To access an
outside line" boxes. Cumbersome, but it works after a fashion.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-P/I -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Paul WW said:
Russ

Thanks, though I already worked through this one. It doesn't seem to work.
At item 7, I added the Administrator account (although my normal logon Paul
currently has administrator rights). But when I tried to sedn a fax after
that, I got several error messages, something like "fax service not
available, the fax wizard will now close", or another one offering to install
the fax service (which couldn't then be done as what came up was a list of
manufacturers for the usual hardware installations). These messages did not
seem to make sense.

The article says it is for Win 2000 so I wonder whether it may not apply for
Win XP?

Is that the end of the line?!

Paul WW

Russ Valentine said:
See if this explains it:
http://support.microsoft.com/?kbid=239888

Post back if it does not.
--
Russ Valentine
[MVP-Outlook]
Russ

Thank you so much for the response. I thought there would be some
explanation like this.

I confess I don't entirely understand the terminology though. If I log on
to my computer as "Paul" then I assume that I am the user and the calling
card settings I create are available to me only when logged on as Paul.
(I
find I can use these settings when for example connecting my modem for a
dialup connection if broadband is not available.)

When you talk about fax running under the "system" account, I don't fully
understand this. Is it possible to log on - maybe as administrator - and
create calling card rules which will then automatically be used from a
user
account? I don't send faxes from many locations so this could work for
me.
I have a feeling the answer is going to be .....NO!

Thanks again for your time,

Paul WW



:

If your Calling card settings are part of the per-user settings, you are
out
of luck with Windows XP Fax. The XP Fax Service can only run under the
System account, so per-user settings are not available to it.
--
Russ Valentine
[MVP-Outlook]
When I send a fax, using Win XP Pro, the fax wizard does not use my
calling
card rules. It just uses the fax number, which I have defined in
canonical
form in Outlook Contacts.

I have checked for advice in the Knowledge Base but find nothing that
works
- the articles mostly seems quite old. Going into Admin Tools /
Services
/
Fax / Logon etc caused the fax to stop working and give ewrror
messages.

I am able to force the fax to send using my calling card by entering
all
the
digits in the fax number box, eg from the hotel where I am now I have
to
dial:

9, 1234, 12345678, 1234, 1, 441234567890# which represents
outside line, calling card access no, account no, PIN, option, fax
number.

This is pretty cumbersome and a bit hit and miss, and I cannot find a
way
to
make the fax use the calling card rules and a fax number taken from
Outlook
contact.

Any suggestions?!

Many thanks

Paul WW
Click to expand...
Click to expand...
Click to expand...
 
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