callback

  • Thread starter Thread starter Willem Huberts
  • Start date Start date
W

Willem Huberts

When I normally connect to my Internet provider, his
system disconnects immediately and calls me back. Works
just fine.
However, when ik click on the Internet Explorer shortcut
on my desktop, my PC calls my provider and gets connected,
but my provider doesn't call me back! I'd like to be
called back no matter how I connect.

Anyone any ideas?
 
Hello,

What is the difference between when you connect "normally" and when you
connect via the options in IE? Are they different connections that you are
using?

In general, the callback feature is a server side feature which requires
configuration on either your user account at your ISP, or on the server you
are connecting to. For example, you could have a configuraton that says for
username "foo", callback to "867-5309". The client genreally cannot request
callback unless you are using some custom dialup package.

I would check with your ISP and ask how they have callback set up on their
network. If you can get the information on how they determine that you need
to be called back, you could then configure that information in the
connection that you are using to dial up in IE.
 
What is the difference between when you
connect "normally" and when you
connect via the options in IE? Are they different connections that you are
using?
Click to expand...

With 'normally' I refer to clicking the link
in 'Networking'. Also a shortcut on my desktop. By
clicking this link my PC calls my provider, who then hangs
up and calls me back. On the contrary, when I start IE6
up, it calls my provider who then doesn't call me back.
That proves that the call back facility works just fine,
but it doesn't work woth IE6. I wonder why...
 
OK, got it.

In IE, under the Tool/Internet Options/Connections menu, do you have IE set
to use the same connectoid that you dial from the Network Connections
folder?
 
In IE, under the Tool/Internet Options/Connections menu,
do you have IE set
to use the same connectoid that you dial from the Network Connections
folder?
Click to expand...

Yep, exactly the same.
 
I was afraid of that :-)

Let me ask around and see if there is something that can be done about this.
 
Willem,

I have an answer to the problem.

First, the behavior you are seeing is "by design" as IE uses different
dialing API's than what are used when you dial a connectoid to connecto to
your ISP. The IE dialer doesn't support callback, and a few other things.
To work around this, you can do the following.

In IE, under Tools/Options/Connections, click the "Do not Dial a Connection"
box and close IE.

In the Services snapin UI (fastest way to get there is to open a command
box, and type "services.msc"), scroll down to the "Remote Access Auto
Connection Manager" service and set it to "Automatic".

What this will do is bypass the IE dialer whenever you open an application
that needs to dial to your ISP. So, if you open IE now, you should get the
callback feature. Most likely IE will time out trying to get to your home
page while you are connecting, but it will at least get you around the
problem of not being called back at all.
 
First, the behavior you are seeing is "by design" as IE
uses different
dialing API's than what are used when you dial a connectoid to connecto to
your ISP. The IE dialer doesn't support callback, and a few other things.
To work around this, you can do the following.

In IE, under Tools/Options/Connections, click the "Do not Dial a Connection"
box and close IE.

In the Services snapin UI (fastest way to get there is to open a command
box, and type "services.msc"), scroll down to the "Remote Access Auto
Connection Manager" service and set it to "Automatic".

What this will do is bypass the IE dialer whenever you open an application
that needs to dial to your ISP. So, if you open IE now, you should get the
callback feature. Most likely IE will time out trying to get to your home
page while you are connecting, but it will at least get you around the
problem of not being called back at all.
Click to expand...

Thanks indeed for your support. I'll try your solution as
soon as I get home (am at work now). Will let you know if
it solved the problem.
 
I have an answer to the problem.
In IE, under Tools/Options/Connections, click the "Do not
Click to expand...
Dial a Connection" box and close IE.

Done.
In the Services snapin UI (fastest way to get there is to open a command
box, and type "services.msc"), scroll down to the "Remote Access Auto
Connection Manager" service and set it to "Automatic".
Done.

What this will do is bypass the IE dialer whenever you open an application
that needs to dial to your ISP. So, if you open IE now, you should get the
callback feature.
Click to expand...

No, the callback feature doesn't show up.
Most likely IE will time out trying to get to your home
page while you are connecting, but it will at least get you around the
problem of not being called back at all.
Click to expand...

Yes, IE times out and when I press F5 it connects to the
provider, who doesn't call back. Sigh.

Thanks anyway...

Willem
 
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