Call Tracker DB?

  • Thread starter Thread starter Braindead via AccessMonster.com
  • Start date Start date
B

Braindead via AccessMonster.com

I need to build a database to log incoming and outgoing calls for various
departments. They aren’t interested what the calls are about, how long they
are or in follow-up just in the numbers.

They would like their people to click on a button each time their operators
receive a call or their agents make a call and be able to summarize the
volume by hour, day, week, month & year.

Seems basic enough but I just can’t seem to get my head around this…

Has anybody out there made one of these or anyone have any suggestions?
 
Have you checked on-line at Google.com or at the Microsoft website for
templates?

Regards

Jeff Boyce
Microsoft Office/Access MVP
 
Yup, they are all Tech Support/Call Centre style databases that log call
length, resolution & follow ups.

I just need a click, count & summarize by time by dept type solution.

-BD-

Jeff said:
Have you checked on-line at Google.com or at the Microsoft website for
templates?

Regards

Jeff Boyce
Microsoft Office/Access MVP
I need to build a database to log incoming and outgoing calls for various
departments. They aren't interested what the calls are about, how long
Click to expand...
[quoted text clipped - 9 lines]
Has anybody out there made one of these or anyone have any suggestions?
Click to expand...
Click to expand...
 
It sounds like you are looking for a specialized variation of one of the
available templates.

Could you start with one of the templates and disable/strip out what you
don't need?

Regards

Jeff Boyce
Microsoft Office/Access MVP

Braindead via AccessMonster.com said:
Yup, they are all Tech Support/Call Centre style databases that log call
length, resolution & follow ups.

I just need a click, count & summarize by time by dept type solution.

-BD-

Jeff said:
Have you checked on-line at Google.com or at the Microsoft website for
templates?

Regards

Jeff Boyce
Microsoft Office/Access MVP
I need to build a database to log incoming and outgoing calls for various
departments. They aren't interested what the calls are about, how long
Click to expand...
[quoted text clipped - 9 lines]
Has anybody out there made one of these or anyone have any suggestions?
Click to expand...
Click to expand...
Click to expand...
 
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