First thing I would try is to clean up the forms cache.
To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.
If the above does not work, try the following.
Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.
1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.
When you restart Outlook, and use a form, the forms cache
is re-created.
However, with your roaming profile there are a few things to check:
a.. Roam between platforms on the same version of the same operating system.
For example, Microsoft Windows 2000 to Microsoft Windows 2000.
Supported platforms are Windows 2000 Service Pack 3 and later, and
Windows XP and later.
a.. Ensure that users store Outlook information on a server (such as
Microsoft Exchange Server) rather than on network shares or in local
files (such as PST files).
a.. Ensure that Cached Exchange Mode is not configured for users
with Microsoft Exchange Server accounts.
Offline Store (OST) files used with Cached Exchange Mode do not roam.
If user accounts are configured with Cached Exchange Mode, a new
OST file will be created on each computer a user roams to.
a.. Ensure that the same operating system language version is installed
on all computers that users roam between.
a.. Ensure that the same language version and release version of
Outlook are installed on all computers that users roam between.
Having said this, I suggest you delete the OST file also. It could be that
your corruption is in the OST file that is holding the info. You would want
to delete all OST's on all machines that you have logged onto.
You need to be logged out of Outlook to do this. Search the drive for
all OST's and delete them. When you open Outlook the OST file will
rebuild itself using the information on the server.
Nikki Peterson
