S
shcr
I'm trying to help my mom get her computer working.
The computer, after sitting for a bit, would simply freeze, requiring a
reboot. Also, the cable modem required it to be unplugged before an
internet connection could be made.
They are running Windows XP, Cable Modem (charter).
They had tons of viruses which I cleaned out. I also ran spybot and
adaware, and installed Zone Alarm. All that stuff seems to be cleaned out
ok.
I then removed the screen saver, I didn't see a power saver or hibernate
option marked to run.
The computer no longer freezes after removing the screensaver. However,
after a time, the internet connection is gone, requiring a reboot and
unplugging the modem.
I will get the modem model tonight. But is there anything else I should be
looking at to figure this out? She had called Charter, and they said from
what they could tell, all was well.
The computer, after sitting for a bit, would simply freeze, requiring a
reboot. Also, the cable modem required it to be unplugged before an
internet connection could be made.
They are running Windows XP, Cable Modem (charter).
They had tons of viruses which I cleaned out. I also ran spybot and
adaware, and installed Zone Alarm. All that stuff seems to be cleaned out
ok.
I then removed the screen saver, I didn't see a power saver or hibernate
option marked to run.
The computer no longer freezes after removing the screensaver. However,
after a time, the internet connection is gone, requiring a reboot and
unplugging the modem.
I will get the modem model tonight. But is there anything else I should be
looking at to figure this out? She had called Charter, and they said from
what they could tell, all was well.