CA Antivirus 2007 Installation Problems

  • Thread starter Thread starter Ronald
  • Start date Start date
R

Ronald

I purchased the CA Anti-Virus 2007 CD through Amazon. I tried to
install it today on my HP Pavilion Slimline s 7620n PC, with comcast
cable internet, but so far have not been able to get it completed. I
have spent several hours on this today. I see absolutely no way to get
any actual support for this problem, as the site seems to only have a
limited FAQ, but when I click on "Anti-Virus Real-Time protetion off",
or the "email" link, I am asked to log in again, using an ID, which I
don't have (if it is different from my email address), so I use my
email address that I used to register with, and then get an
"exception" error.

It took me over an hour to install the first time, although I could
see messages saying something like 'package failed to dowload' several
times. I uninstalled the program, and tried starting all over again,
but the problem still remains.

The program appears to be partially installed, but it is impossible to
get the downloads from the CA servers needed to complete the
installment. If I try to enable the "Real-Time Protection" or "Email
Protection", I get a message saying: "An error was encountered while
trying to secure your system. Please try a product update to make sure
you have all required files." The problem is that after spending about
20 to 30 minutes at trying to download "Anti-Virus Data Update", it
either just stops responding altogether, except the last time it gave
me a message: "A package failed to dowload successfully. Please try
again later." According to the log, several errors keep recurring. It
would help if there was someone as CA I could contact about this, but
evidently there isn't, I seem to be to cut off from any help at the
"Technical Support for CA Anti-Virus 2007". So I am posting this here.
Does anyone know how I can get this installed completely, or how I can
get help from CA Technical Support?

Ready1

Here is the log, evidently since my second install.

3/3/2007 13:26:29 PM 3656:3680 =======================================
3/3/2007 13:26:29 PM 3656:3680 Application started:
3/3/2007 13:26:29 PM 3656:3792
-------------------------------------------------------------------------------
3/3/2007 13:26:29 PM 3656:3792 Starting update process...
3/3/2007 13:26:31 PM 3656:3792 Starting license validation...
3/3/2007 13:26:32 PM 3656:3792 License validation has completed
successfully.
3/3/2007 13:26:32 PM 3656:3792
-------------------------------------------------------------------------------
3/3/2007 13:26:32 PM 3656:3792 Starting the update process. Attempt: 1
3/3/2007 13:26:33 PM 3656:3792 Checking updates for component:
Anti-Virus ArcLib Update
3/3/2007 13:26:33 PM 3656:3792 Connecting to server to check for
updates: consumerdownloads.ca.com Port: 80
3/3/2007 13:26:38 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avarclib/av_arclib.idx
3/3/2007 13:26:38 PM 3656:3792 Checking updates for component:
Anti-Virus Data Update
3/3/2007 13:26:48 PM 3656:3792 Checking updates for component:
Anti-Virus Engine Update
3/3/2007 13:26:58 PM 3656:3792 Checking updates for component:
Anti-Virus ISafe Update
3/3/2007 13:27:12 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avisafe/av_isafe.idx
3/3/2007 13:27:12 PM 3656:3792 Checking updates for component:
Anti-Virus Product Update
3/3/2007 13:27:16 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avproduct/av_product.idx
3/3/2007 13:27:16 PM 3656:3792 Checking updates for component:
Anti-Virus Resource Update
3/3/2007 13:27:17 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avresources/ca/av_resource.idx
3/3/2007 13:27:17 PM 3656:3792 Checking updates for component:
Anti-Virus Realtime Driver Update
3/3/2007 13:27:29 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avrtdrv/av_rtdrv.idx
3/3/2007 13:27:29 PM 3656:3792 Checking updates for component: Common
Product Files
3/3/2007 13:27:53 PM 3656:3792 The server file was not found:
/consumer/iss33/common/ccproduct/cc_product.idx
3/3/2007 13:27:53 PM 3656:3792 Checking updates for component: Common
Resource Files
3/3/2007 13:28:23 PM 3656:3792 The following request failed to
complete: /consumer/iss33/common/ccresources/ca/cc_resources.idx
3/3/2007 13:28:23 PM 3656:3792 The operation timed out
3/3/2007 13:28:23 PM 3656:3792 An error occurred during the update of
package: Common Resource Files
3/3/2007 13:28:23 PM 3656:3792 Checking updates for component: Common
Update Core Files
3/3/2007 13:28:27 PM 3656:3792 The server file was not found:
/consumer/iss33/common/ccupdate/cc_update.idx
3/3/2007 13:28:27 PM 3656:3792 Checking updates for component: Common
Update SDK Files
3/3/2007 13:28:33 PM 3656:3792 The server file was not found:
/consumer/iss33/common/causdk/cc_causdk.idx
3/3/2007 13:28:33 PM 3656:3792 Checking updates for component:
Security Center Product Files
3/3/2007 13:28:45 PM 3656:3792 The server file was not found:
/consumer/iss33/common/scproduct/sc_product.idx
3/3/2007 13:28:45 PM 3656:3792 Checking updates for component:
Security Center Resource Files
3/3/2007 13:28:54 PM 3656:3792 The server file was not found:
/consumer/iss33/common/scresources/ca/sc_resources.idx
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus ArcLib Update
3/3/2007 13:28:54 PM 3656:3792 Updates are available for component:
Anti-Virus Data Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Engine Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus ISafe Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Product Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Resource Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Realtime Driver Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Product Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Resource Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Update Core Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Update SDK Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Security Center Product Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Security Center Resource Files
3/3/2007 13:28:54 PM 3656:3792 Inspecting new packages...
3/3/2007 13:29:07 PM 3656:3680 Downloading packages ...
3/3/2007 13:30:05 PM 3656:3680 Downloading packages ...
3/3/2007 13:30:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:30:40 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:10 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3308.pkg
3/3/2007 13:31:10 PM 3656:3792 The operation timed out
3/3/2007 13:31:13 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:19 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:56 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:57 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:28 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:59 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3317.pkg
3/3/2007 13:32:59 PM 3656:3792 The operation timed out
3/3/2007 13:33:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:33:09 PM 3656:3680 Downloading packages ...
3/3/2007 13:33:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:33:45 PM 3656:3680 Downloading packages ...
3/3/2007 13:34:16 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3322.pkg
3/3/2007 13:34:16 PM 3656:3792 The operation timed out
3/3/2007 13:34:19 PM 3656:3680 Downloading packages ...
3/3/2007 13:34:25 PM 3656:3680 Downloading packages ...
3/3/2007 13:34:37 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:12 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:26 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:54 PM 3656:3680 Downloading packages ...
3/3/2007 13:36:25 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3330.pkg
3/3/2007 13:36:25 PM 3656:3792 The operation timed out
3/3/2007 13:36:28 PM 3656:3680 Downloading packages ...
3/3/2007 13:36:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:36:46 PM 3656:3680 Downloading packages ...
3/3/2007 13:37:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:37:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:37:35 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:00 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:00 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:22 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:22 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:32 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:32 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:35 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:48 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:15 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:19 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:20 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:22 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:23 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:33 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:35 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:45 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:03 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:04 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:12 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:20 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:40:41 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:12 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3372.pkg
3/3/2007 13:41:12 PM 3656:3792 The operation timed out
3/3/2007 13:41:15 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:33 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:38 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:46 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:50 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:50 PM 3656:3680 Downloading packages ...
3/3/2007 13:41:58 PM 3656:3680 Downloading packages ...
3/3/2007 13:42:12 PM 3656:3680 Downloading packages ...
3/3/2007 13:42:14 PM 3656:3680 Downloading packages ...
3/3/2007 13:42:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:42:35 PM 3656:3680 Downloading packages ...
3/3/2007 13:42:54 PM 3656:3680 Downloading packages ...
3/3/2007 13:42:55 PM 3656:3680 Downloading packages ...
3/3/2007 13:43:16 PM 3656:3680 Downloading packages ...
3/3/2007 13:43:32 PM 3656:3680 Downloading packages ...
3/3/2007 13:43:33 PM 3656:3680 Downloading packages ...
3/3/2007 13:44:01 PM 3656:3680 Downloading packages ...
3/3/2007 13:44:32 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3393.pkg
3/3/2007 13:44:32 PM 3656:3792 The operation timed out
3/3/2007 13:44:35 PM 3656:3680 Downloading packages ...
3/3/2007 13:44:41 PM 3656:3680 Downloading packages ...
3/3/2007 13:44:51 PM 3656:3680 Downloading packages ...
3/3/2007 13:44:51 PM 3656:3680 Downloading packages ...
3/3/2007 13:44:52 PM 3656:3680 Downloading packages ...
3/3/2007 13:44:52 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:00 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:16 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:16 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:19 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:24 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:24 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:25 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:25 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:25 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:26 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:26 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:26 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:27 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:28 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:28 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:39 PM 3656:3680 Downloading packages ...
3/3/2007 13:45:49 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:01 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:03 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:03 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:03 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:04 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:08 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:46:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:47:04 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3443.pkg
3/3/2007 13:47:04 PM 3656:3792 The operation timed out
3/3/2007 13:47:06 PM 3656:3680 Downloading packages ...
3/3/2007 13:47:08 PM 3656:3680 Downloading packages ...
3/3/2007 13:47:09 PM 3656:3680 Downloading packages ...
3/3/2007 13:47:09 PM 3656:3680 Downloading packages ...
3/3/2007 13:47:09 PM 3656:3792 A package failed to download
successfully.
3/3/2007 13:47:09 PM 3656:3792 Downloading packages ...
3/3/2007 13:47:09 PM 3656:3792 The update process did not complete
successfully: Unable to download updates.
3/3/2007 13:47:09 PM 3656:3792
-------------------------------------------------------------------------------
3/3/2007 13:47:09 PM 3656:3792 Starting the update process. Attempt: 2
3/3/2007 13:47:10 PM 3656:3792 Checking updates for component:
Anti-Virus ArcLib Update
3/3/2007 13:47:10 PM 3656:3792 Connecting to server to check for
updates: consumerdownloads.ca.com Port: 80
3/3/2007 13:47:10 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avarclib/av_arclib.idx
3/3/2007 13:47:10 PM 3656:3792 Checking updates for component:
Anti-Virus Data Update
3/3/2007 13:47:13 PM 3656:3792 Checking updates for component:
Anti-Virus Engine Update
3/3/2007 13:47:15 PM 3656:3792 Checking updates for component:
Anti-Virus ISafe Update
3/3/2007 13:47:19 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avisafe/av_isafe.idx
3/3/2007 13:47:19 PM 3656:3792 Checking updates for component:
Anti-Virus Product Update
3/3/2007 13:47:22 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avproduct/av_product.idx
3/3/2007 13:47:22 PM 3656:3792 Checking updates for component:
Anti-Virus Resource Update
3/3/2007 13:47:22 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avresources/ca/av_resource.idx
3/3/2007 13:47:22 PM 3656:3792 Checking updates for component:
Anti-Virus Realtime Driver Update
3/3/2007 13:47:23 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avrtdrv/av_rtdrv.idx
3/3/2007 13:47:23 PM 3656:3792 Checking updates for component: Common
Product Files
3/3/2007 13:47:27 PM 3656:3792 The server file was not found:
/consumer/iss33/common/ccproduct/cc_product.idx
3/3/2007 13:47:27 PM 3656:3792 Checking updates for component: Common
Resource Files
3/3/2007 13:47:35 PM 3656:3792 The server file was not found:
/consumer/iss33/common/ccresources/ca/cc_resources.idx
3/3/2007 13:47:35 PM 3656:3792 Checking updates for component: Common
Update Core Files
3/3/2007 13:47:36 PM 3656:3792 The server file was not found:
/consumer/iss33/common/ccupdate/cc_update.idx
3/3/2007 13:47:36 PM 3656:3792 Checking updates for component: Common
Update SDK Files
3/3/2007 13:47:37 PM 3656:3792 The server file was not found:
/consumer/iss33/common/causdk/cc_causdk.idx
3/3/2007 13:47:37 PM 3656:3792 Checking updates for component:
Security Center Product Files
3/3/2007 13:47:37 PM 3656:3792 The server file was not found:
/consumer/iss33/common/scproduct/sc_product.idx
3/3/2007 13:47:37 PM 3656:3792 Checking updates for component:
Security Center Resource Files
3/3/2007 13:47:38 PM 3656:3792 The server file was not found:
/consumer/iss33/common/scresources/ca/sc_resources.idx
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Anti-Virus ArcLib Update
3/3/2007 13:47:38 PM 3656:3792 Updates are available for component:
Anti-Virus Data Update
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Anti-Virus Engine Update
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Anti-Virus ISafe Update
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Anti-Virus Product Update
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Anti-Virus Resource Update
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Anti-Virus Realtime Driver Update
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Common Product Files
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Common Resource Files
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Common Update Core Files
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Common Update SDK Files
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Security Center Product Files
3/3/2007 13:47:38 PM 3656:3792 No updates are available for component:
Security Center Resource Files
3/3/2007 13:47:38 PM 3656:3792 Inspecting new packages...
3/3/2007 13:47:38 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:16 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:26 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:32 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:36 PM 3656:3680 Downloading packages ...
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3/3/2007 13:48:48 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:50 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:50 PM 3656:3680 Downloading packages ...
3/3/2007 13:48:55 PM 3656:3680 Downloading packages ...
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3/3/2007 13:49:17 PM 3656:3680 Downloading packages ...
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3/3/2007 13:49:47 PM 3656:3680 Downloading packages ...
3/3/2007 13:49:48 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:12 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:18 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:18 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:50:55 PM 3656:3680 Downloading packages ...
3/3/2007 13:51:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:51:37 PM 3656:3680 Downloading packages ...
3/3/2007 13:52:07 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3334.pkg
3/3/2007 13:52:07 PM 3656:3792 The operation timed out
3/3/2007 13:52:10 PM 3656:3680 Downloading packages ...
3/3/2007 13:52:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:52:29 PM 3656:3680 Downloading packages ...
3/3/2007 13:52:53 PM 3656:3680 Downloading packages ...
3/3/2007 13:53:24 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3339.pkg
3/3/2007 13:53:24 PM 3656:3792 The operation timed out
3/3/2007 13:53:27 PM 3656:3680 Downloading packages ...
3/3/2007 13:53:33 PM 3656:3680 Downloading packages ...
3/3/2007 13:53:45 PM 3656:3680 Downloading packages ...
3/3/2007 13:54:09 PM 3656:3680 Downloading packages ...
3/3/2007 13:54:28 PM 3656:3680 Downloading packages ...
3/3/2007 13:54:52 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:22 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3346.pkg
3/3/2007 13:55:22 PM 3656:3792 The operation timed out
3/3/2007 13:55:26 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:32 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:44 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:49 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:52 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:52 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:53 PM 3656:3680 Downloading packages ...
3/3/2007 13:55:57 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:07 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:10 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:10 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:10 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:12 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:15 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:33 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:37 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:39 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:46 PM 3656:3680 Downloading packages ...
3/3/2007 13:56:57 PM 3656:3680 Downloading packages ...
3/3/2007 13:57:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:57:12 PM 3656:3680 Downloading packages ...
3/3/2007 13:57:13 PM 3656:3680 Downloading packages ...
3/3/2007 13:57:13 PM 3656:3680 Downloading packages ...
3/3/2007 13:57:27 PM 3656:3680 Downloading packages ...
3/3/2007 13:57:42 PM 3656:3680 Downloading packages ...
3/3/2007 13:58:07 PM 3656:3680 Downloading packages ...
3/3/2007 13:58:38 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3379.pkg
3/3/2007 13:58:38 PM 3656:3792 The operation timed out
3/3/2007 13:58:41 PM 3656:3680 Downloading packages ...
3/3/2007 13:58:48 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:00 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:24 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:38 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:38 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:39 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:39 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:49 PM 3656:3680 Downloading packages ...
3/3/2007 13:59:58 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:02 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:16 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:17 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:17 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:28 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:52 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:55 PM 3656:3680 Downloading packages ...
3/3/2007 14:00:56 PM 3656:3680 Downloading packages ...
3/3/2007 14:01:15 PM 3656:3680 Downloading packages ...
3/3/2007 14:01:45 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3400.pkg
3/3/2007 14:01:45 PM 3656:3792 The operation timed out
3/3/2007 14:01:49 PM 3656:3680 Downloading packages ...
3/3/2007 14:01:55 PM 3656:3680 Downloading packages ...
3/3/2007 14:02:07 PM 3656:3680 Downloading packages ...
3/3/2007 14:02:31 PM 3656:3680 Downloading packages ...
3/3/2007 14:02:52 PM 3656:3680 Downloading packages ...
3/3/2007 14:03:19 PM 3656:3680 Downloading packages ...
3/3/2007 14:03:49 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3407.pkg
3/3/2007 14:03:49 PM 3656:3792 The operation timed out
3/3/2007 14:03:50 PM 3656:3680 Downloading packages ...
3/3/2007 14:03:53 PM 3656:3680 Downloading packages ...
3/3/2007 14:03:59 PM 3656:3680 Downloading packages ...
3/3/2007 14:04:00 PM 3656:3680 Downloading packages ...
3/3/2007 14:04:04 PM 3656:3680 Downloading packages ...
3/3/2007 14:04:12 PM 3656:3680 Downloading packages ...
3/3/2007 14:04:18 PM 3656:3680 Downloading packages ...
3/3/2007 14:04:32 PM 3656:3680 Downloading packages ...
3/3/2007 14:04:57 PM 3656:3680 Downloading packages ...
3/3/2007 14:05:23 PM 3656:3680 Downloading packages ...
3/3/2007 14:05:53 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3418.pkg
3/3/2007 14:05:53 PM 3656:3792 The operation timed out
3/3/2007 14:05:57 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:03 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:15 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:25 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:25 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:28 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:29 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:30 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:34 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:38 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:38 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:39 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:39 PM 3656:3680 Downloading packages ...
3/3/2007 14:06:46 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:00 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:02 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:03 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:04 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:04 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:09 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:12 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:13 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:13 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:13 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:14 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:17 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:20 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:25 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:28 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:28 PM 3656:3680 Downloading packages ...
3/3/2007 14:07:29 PM 3656:3792 A package failed to download
successfully.
3/3/2007 14:07:29 PM 3656:3792 Downloading packages ...
3/3/2007 14:07:29 PM 3656:3792 The update process did not complete
successfully: Unable to download updates.
3/3/2007 14:07:29 PM 3656:3792 A package failed to download
successfully. Please try again later.
3/3/2007 14:07:29 PM 3656:3680 =======================================
3/3/2007 14:15:47 PM 2104:2224 =======================================
3/3/2007 14:15:47 PM 2104:2224 Application started:
3/3/2007 14:15:47 PM 2104:3752
-------------------------------------------------------------------------------
3/3/2007 14:15:47 PM 2104:3752 Starting update process...
3/3/2007 14:15:48 PM 2104:3752 Starting license validation...
3/3/2007 14:15:51 PM 2104:3752 License validation has completed
successfully.
3/3/2007 14:15:51 PM 2104:3752
-------------------------------------------------------------------------------
3/3/2007 14:15:51 PM 2104:3752 Starting the update process. Attempt: 1
3/3/2007 14:15:52 PM 2104:3752 Checking updates for component:
Anti-Virus ArcLib Update
3/3/2007 14:15:52 PM 2104:3752 Connecting to server to check for
updates: consumerdownloads.ca.com Port: 80
3/3/2007 14:15:53 PM 2104:3752 The server file was not found:
/consumer/iss33/av/avarclib/av_arclib.idx
3/3/2007 14:15:53 PM 2104:3752 Checking updates for component:
Anti-Virus Data Update
3/3/2007 14:15:59 PM 2104:3752 Checking updates for component:
Anti-Virus Engine Update
3/3/2007 14:16:04 PM 2104:3752 Checking updates for component:
Anti-Virus ISafe Update
3/3/2007 14:16:05 PM 2104:3752 The server file was not found:
/consumer/iss33/av/avisafe/av_isafe.idx
3/3/2007 14:16:05 PM 2104:3752 Checking updates for component:
Anti-Virus Product Update
3/3/2007 14:16:09 PM 2104:3752 The server file was not found:
/consumer/iss33/av/avproduct/av_product.idx
3/3/2007 14:16:09 PM 2104:3752 Checking updates for component:
Anti-Virus Resource Update
3/3/2007 14:16:10 PM 2104:3752 The server file was not found:
/consumer/iss33/av/avresources/ca/av_resource.idx
3/3/2007 14:16:10 PM 2104:3752 Checking updates for component:
Anti-Virus Realtime Driver Update
3/3/2007 14:16:14 PM 2104:3752 The server file was not found:
/consumer/iss33/av/avrtdrv/av_rtdrv.idx
3/3/2007 14:16:14 PM 2104:3752 Checking updates for component: Common
Product Files
3/3/2007 14:16:14 PM 2104:3752 The server file was not found:
/consumer/iss33/common/ccproduct/cc_product.idx
3/3/2007 14:16:14 PM 2104:3752 Checking updates for component: Common
Resource Files
3/3/2007 14:16:17 PM 2104:3752 The server file was not found:
/consumer/iss33/common/ccresources/ca/cc_resources.idx
3/3/2007 14:16:17 PM 2104:3752 Checking updates for component: Common
Update Core Files
3/3/2007 14:16:18 PM 2104:3752 The server file was not found:
/consumer/iss33/common/ccupdate/cc_update.idx
3/3/2007 14:16:18 PM 2104:3752 Checking updates for component: Common
Update SDK Files
3/3/2007 14:16:20 PM 2104:3752 The server file was not found:
/consumer/iss33/common/causdk/cc_causdk.idx
3/3/2007 14:16:20 PM 2104:3752 Checking updates for component:
Security Center Product Files
3/3/2007 14:16:25 PM 2104:3752 The server file was not found:
/consumer/iss33/common/scproduct/sc_product.idx
3/3/2007 14:16:25 PM 2104:3752 Checking updates for component:
Security Center Resource Files
3/3/2007 14:16:35 PM 2104:3752 The server file was not found:
/consumer/iss33/common/scresources/ca/sc_resources.idx
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Anti-Virus ArcLib Update
3/3/2007 14:16:35 PM 2104:3752 Updates are available for component:
Anti-Virus Data Update
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Anti-Virus Engine Update
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Anti-Virus ISafe Update
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Anti-Virus Product Update
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Anti-Virus Resource Update
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Anti-Virus Realtime Driver Update
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Common Product Files
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Common Resource Files
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Common Update Core Files
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Common Update SDK Files
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Security Center Product Files
3/3/2007 14:16:35 PM 2104:3752 No updates are available for component:
Security Center Resource Files
3/3/2007 14:16:35 PM 2104:3752 Inspecting new packages...
3/3/2007 14:16:35 PM 2104:2224 Downloading packages ...
3/3/2007 14:17:05 PM 2104:2224 Downloading packages ...
3/3/2007 14:17:10 PM 2104:2224 Downloading packages ...
3/3/2007 14:17:19 PM 2104:2224 Downloading packages ...
3/3/2007 14:17:36 PM 2104:3752 A package failed to download
successfully.
3/3/2007 14:17:36 PM 2104:3752 The update operation was cancelled by
the user.
3/3/2007 14:17:36 PM 2104:3752 The update process did not complete
successfully: Cancelled
3/3/2007 14:17:36 PM 2104:3752 Downloading packages ...
3/3/2007 14:17:36 PM 2104:3752 The update operation was cancelled by
the user.
3/3/2007 14:17:37 PM 2104:2224 =======================================
3/3/2007 22:17:40 PM 480:2684 =======================================
3/3/2007 22:17:40 PM 480:2684 Application started:
3/3/2007 22:17:40 PM 480:2688
-------------------------------------------------------------------------------
3/3/2007 22:17:40 PM 480:2688 Starting update process...
3/3/2007 22:17:40 PM 480:2688 Starting license validation...
3/3/2007 22:17:41 PM 480:2688 License validation has completed
successfully.
3/3/2007 22:17:41 PM 480:2688
-------------------------------------------------------------------------------
3/3/2007 22:17:41 PM 480:2688 Starting the update process. Attempt: 1
3/3/2007 22:17:42 PM 480:2688 Checking updates for component:
Anti-Virus ArcLib Update
3/3/2007 22:17:42 PM 480:2688 Connecting to server to check for
updates: consumerdownloads.ca.com Port: 80
3/3/2007 22:17:44 PM 480:2688 The server file was not found:
/consumer/iss33/av/avarclib/av_arclib.idx
3/3/2007 22:17:44 PM 480:2688 Checking updates for component:
Anti-Virus Data Update
3/3/2007 22:17:50 PM 480:2688 Checking updates for component:
Anti-Virus Engine Update
3/3/2007 22:17:50 PM 480:2688 Checking updates for component:
Anti-Virus ISafe Update
3/3/2007 22:17:52 PM 480:2688 The server file was not found:
/consumer/iss33/av/avisafe/av_isafe.idx
3/3/2007 22:17:52 PM 480:2688 Checking updates for component:
Anti-Virus Product Update
3/3/2007 22:17:53 PM 480:2688 The server file was not found:
/consumer/iss33/av/avproduct/av_product.idx
3/3/2007 22:17:53 PM 480:2688 Checking updates for component:
Anti-Virus Resource Update
3/3/2007 22:17:53 PM 480:2688 The server file was not found:
/consumer/iss33/av/avresources/ca/av_resource.idx
3/3/2007 22:17:53 PM 480:2688 Checking updates for component:
Anti-Virus Realtime Driver Update
3/3/2007 22:17:55 PM 480:2688 The server file was not found:
/consumer/iss33/av/avrtdrv/av_rtdrv.idx
3/3/2007 22:17:55 PM 480:2688 Checking updates for component: Common
Product Files
3/3/2007 22:17:55 PM 480:2688 The server file was not found:
/consumer/iss33/common/ccproduct/cc_product.idx
3/3/2007 22:17:55 PM 480:2688 Checking updates for component: Common
Resource Files
3/3/2007 22:17:56 PM 480:2688 The server file was not found:
/consumer/iss33/common/ccresources/ca/cc_resources.idx
3/3/2007 22:17:56 PM 480:2688 Checking updates for component: Common
Update Core Files
3/3/2007 22:17:57 PM 480:2688 The server file was not found:
/consumer/iss33/common/ccupdate/cc_update.idx
3/3/2007 22:17:57 PM 480:2688 Checking updates for component: Common
Update SDK Files
3/3/2007 22:17:57 PM 480:2688 The server file was not found:
/consumer/iss33/common/causdk/cc_causdk.idx
3/3/2007 22:17:57 PM 480:2688 Checking updates for component: Security
Center Product Files
3/3/2007 22:17:59 PM 480:2688 The server file was not found:
/consumer/iss33/common/scproduct/sc_product.idx
3/3/2007 22:17:59 PM 480:2688 Checking updates for component: Security
Center Resource Files
3/3/2007 22:18:00 PM 480:2688 The server file was not found:
/consumer/iss33/common/scresources/ca/sc_resources.idx
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Anti-Virus ArcLib Update
3/3/2007 22:18:00 PM 480:2688 Updates are available for component:
Anti-Virus Data Update
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Anti-Virus Engine Update
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Anti-Virus ISafe Update
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Anti-Virus Product Update
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Anti-Virus Resource Update
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Anti-Virus Realtime Driver Update
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Common Product Files
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Common Resource Files
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Common Update Core Files
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Common Update SDK Files
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Security Center Product Files
3/3/2007 22:18:00 PM 480:2688 No updates are available for component:
Security Center Resource Files
3/3/2007 22:18:00 PM 480:2688 Inspecting new packages...
3/3/2007 22:18:01 PM 480:2684 Downloading packages ...
3/3/2007 22:20:18 PM 480:2684 Downloading packages ...
3/3/2007 22:20:22 PM 480:2684 Downloading packages ...
3/3/2007 22:20:23 PM 480:2684 Downloading packages ...
3/3/2007 22:20:25 PM 480:2684 Downloading packages ...
3/3/2007 22:20:27 PM 480:2684 Downloading packages ...
3/3/2007 22:20:30 PM 480:2684 Downloading packages ...
3/3/2007 22:20:36 PM 480:2684 Downloading packages ...
3/3/2007 22:20:46 PM 480:2684 Downloading packages ...
3/3/2007 22:20:59 PM 480:2688 A package failed to download
successfully.
3/3/2007 22:20:59 PM 480:2688 The update operation was cancelled by
the user.
3/3/2007 22:21:00 PM 480:2688 The update process did not complete
successfully: Cancelled
3/3/2007 22:21:00 PM 480:2688 Downloading packages ...
3/3/2007 22:21:00 PM 480:2688 The update operation was cancelled by
the user.
3/3/2007 22:21:00 PM 480:2684 =======================================
3/3/2007 22:21:31 PM 2808:3076 =======================================
3/3/2007 22:21:31 PM 2808:3076 Application started:
3/3/2007 22:21:31 PM 2808:2480
-------------------------------------------------------------------------------
3/3/2007 22:21:32 PM 2808:2480 Starting update process...
3/3/2007 22:21:32 PM 2808:2480 Starting license validation...
3/3/2007 22:21:33 PM 2808:2480 License validation has completed
successfully.
3/3/2007 22:21:33 PM 2808:2480
-------------------------------------------------------------------------------
3/3/2007 22:21:33 PM 2808:2480 Starting the update process. Attempt: 1
3/3/2007 22:21:34 PM 2808:2480 Checking updates for component:
Anti-Virus ArcLib Update
3/3/2007 22:21:34 PM 2808:2480 Connecting to server to check for
updates: consumerdownloads.ca.com Port: 80
3/3/2007 22:21:37 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avarclib/av_arclib.idx
3/3/2007 22:21:37 PM 2808:2480 Checking updates for component:
Anti-Virus Data Update
3/3/2007 22:21:43 PM 2808:2480 Checking updates for component:
Anti-Virus Engine Update
3/3/2007 22:21:44 PM 2808:2480 Checking updates for component:
Anti-Virus ISafe Update
3/3/2007 22:21:45 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avisafe/av_isafe.idx
3/3/2007 22:21:45 PM 2808:2480 Checking updates for component:
Anti-Virus Product Update
3/3/2007 22:21:46 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avproduct/av_product.idx
3/3/2007 22:21:46 PM 2808:2480 Checking updates for component:
Anti-Virus Resource Update
3/3/2007 22:21:50 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avresources/ca/av_resource.idx
3/3/2007 22:21:50 PM 2808:2480 Checking updates for component:
Anti-Virus Realtime Driver Update
3/3/2007 22:21:56 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avrtdrv/av_rtdrv.idx
3/3/2007 22:21:56 PM 2808:2480 Checking updates for component: Common
Product Files
3/3/2007 22:22:09 PM 2808:2480 The server file was not found:
/consumer/iss33/common/ccproduct/cc_product.idx
3/3/2007 22:22:09 PM 2808:2480 Checking updates for component: Common
Resource Files
3/3/2007 22:22:26 PM 2808:2480 The server file was not found:
/consumer/iss33/common/ccresources/ca/cc_resources.idx
3/3/2007 22:22:26 PM 2808:2480 Checking updates for component: Common
Update Core Files
3/3/2007 22:22:26 PM 2808:2480 The server file was not found:
/consumer/iss33/common/ccupdate/cc_update.idx
3/3/2007 22:22:26 PM 2808:2480 Checking updates for component: Common
Update SDK Files
3/3/2007 22:22:31 PM 2808:2480 The server file was not found:
/consumer/iss33/common/causdk/cc_causdk.idx
3/3/2007 22:22:31 PM 2808:2480 Checking updates for component:
Security Center Product Files
3/3/2007 22:22:35 PM 2808:2480 The server file was not found:
/consumer/iss33/common/scproduct/sc_product.idx
3/3/2007 22:22:35 PM 2808:2480 Checking updates for component:
Security Center Resource Files
3/3/2007 22:22:36 PM 2808:2480 The server file was not found:
/consumer/iss33/common/scresources/ca/sc_resources.idx
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Anti-Virus ArcLib Update
3/3/2007 22:22:36 PM 2808:2480 Updates are available for component:
Anti-Virus Data Update
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Anti-Virus Engine Update
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Anti-Virus ISafe Update
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Anti-Virus Product Update
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Anti-Virus Resource Update
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Anti-Virus Realtime Driver Update
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Common Product Files
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Common Resource Files
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Common Update Core Files
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Common Update SDK Files
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Security Center Product Files
3/3/2007 22:22:36 PM 2808:2480 No updates are available for component:
Security Center Resource Files
3/3/2007 22:22:36 PM 2808:2480 Inspecting new packages...
3/3/2007 22:22:37 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:05 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:14 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:27 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:30 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:31 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:31 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:32 PM 2808:3076 Downloading packages ...
3/3/2007 22:25:42 PM 2808:3076 Downloading packages ...
3/3/2007 22:26:03 PM 2808:3076 Downloading packages ...
3/3/2007 22:26:34 PM 2808:2480 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3314.pkg
3/3/2007 22:26:34 PM 2808:2480 The operation timed out
3/3/2007 22:26:37 PM 2808:3076 Downloading packages ...
3/3/2007 22:26:43 PM 2808:3076 Downloading packages ...
3/3/2007 22:26:56 PM 2808:3076 Downloading packages ...
3/3/2007 22:27:06 PM 2808:3076 Downloading packages ...
3/3/2007 22:27:07 PM 2808:3076 Downloading packages ...
3/3/2007 22:27:19 PM 2808:3076 Downloading packages ...
3/3/2007 22:27:37 PM 2808:3076 Downloading packages ...
3/3/2007 22:28:06 PM 2808:3076 Downloading packages ...
3/3/2007 22:28:06 PM 2808:3076 Downloading packages ...
3/3/2007 22:28:07 PM 2808:3076 Downloading packages ...
3/3/2007 22:28:09 PM 2808:3076 Downloading packages ...
3/3/2007 22:28:10 PM 2808:3076 Downloading packages ...
3/3/2007 22:28:10 PM 2808:3076 Downloading packages ...
3/3/2007 22:28:11 PM 2808:3076 Downloading packages ...
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3/3/2007 22:34:42 PM 2808:3076 Downloading packages ...
3/3/2007 22:34:42 PM 2808:2480 A package failed to download
successfully.
3/3/2007 22:34:43 PM 2808:2480 The update process did not complete
successfully: Unable to download updates.
3/3/2007 22:34:43 PM 2808:2480
-------------------------------------------------------------------------------
3/3/2007 22:34:43 PM 2808:2480 Starting the update process. Attempt: 2
3/3/2007 22:34:43 PM 2808:2480 Checking updates for component:
Anti-Virus ArcLib Update
3/3/2007 22:34:43 PM 2808:2480 Connecting to server to check for
updates: consumerdownloads.ca.com Port: 80
3/3/2007 22:34:43 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avarclib/av_arclib.idx
3/3/2007 22:34:43 PM 2808:2480 Checking updates for component:
Anti-Virus Data Update
3/3/2007 22:34:48 PM 2808:2480 Checking updates for component:
Anti-Virus Engine Update
3/3/2007 22:34:55 PM 2808:2480 Checking updates for component:
Anti-Virus ISafe Update
3/3/2007 22:34:56 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avisafe/av_isafe.idx
3/3/2007 22:34:56 PM 2808:2480 Checking updates for component:
Anti-Virus Product Update
3/3/2007 22:35:03 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avproduct/av_product.idx
3/3/2007 22:35:03 PM 2808:2480 Checking updates for component:
Anti-Virus Resource Update
3/3/2007 22:35:04 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avresources/ca/av_resource.idx
3/3/2007 22:35:04 PM 2808:2480 Checking updates for component:
Anti-Virus Realtime Driver Update
3/3/2007 22:35:04 PM 2808:2480 The server file was not found:
/consumer/iss33/av/avrtdrv/av_rtdrv.idx
3/3/2007 22:35:04 PM 2808:2480 Checking updates for component: Common
Product Files
3/3/2007 22:35:10 PM 2808:2480 The server file was not found:
/consumer/iss33/common/ccproduct/cc_product.idx
3/3/2007 22:35:10 PM 2808:2480 Checking updates for component: Common
Resource Files
3/3/2007 22:35:11 PM 2808:2480 The server file was not found:
/consumer/iss33/common/ccresources/ca/cc_resources.idx
3/3/2007 22:35:11 PM 2808:2480 Checking updates for component: Common
Update Core Files
3/3/2007 22:35:14 PM 2808:2480 The server file was not found:
/consumer/iss33/common/ccupdate/cc_update.idx
3/3/2007 22:35:14 PM 2808:2480 Checking updates for component: Common
Update SDK Files
3/3/2007 22:35:20 PM 2808:2480 The server file was not found:
/consumer/iss33/common/causdk/cc_causdk.idx
3/3/2007 22:35:20 PM 2808:2480 Checking updates for component:
Security Center Product Files
3/3/2007 22:35:21 PM 2808:2480 The server file was not found:
/consumer/iss33/common/scproduct/sc_product.idx
3/3/2007 22:35:21 PM 2808:2480 Checking updates for component:
Security Center Resource Files
3/3/2007 22:35:23 PM 2808:2480 The server file was not found:
/consumer/iss33/common/scresources/ca/sc_resources.idx
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Anti-Virus ArcLib Update
3/3/2007 22:35:23 PM 2808:2480 Updates are available for component:
Anti-Virus Data Update
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Anti-Virus Engine Update
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Anti-Virus ISafe Update
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Anti-Virus Product Update
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Anti-Virus Resource Update
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Anti-Virus Realtime Driver Update
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Common Product Files
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Common Resource Files
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Common Update Core Files
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Common Update SDK Files
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Security Center Product Files
3/3/2007 22:35:23 PM 2808:2480 No updates are available for component:
Security Center Resource Files
3/3/2007 22:35:23 PM 2808:2480 Inspecting new packages...
3/3/2007 22:35:28 PM 2808:3076 Downloading packages ...
3/3/2007 22:37:57 PM 2808:3076 Downloading packages ...
3/3/2007 22:38:14 PM 2808:3076 Downloading packages ...
3/3/2007 22:38:44 PM 2808:2480 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3307.pkg
3/3/2007 22:38:44 PM 2808:2480 The operation timed out
3/3/2007 22:38:48 PM 2808:3076 Downloading packages ...
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3/3/2007 22:40:01 PM 2808:2480 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3312.pkg
3/3/2007 22:40:01 PM 2808:2480 The operation timed out
3/3/2007 22:40:04 PM 2808:3076 Downloading packages ...
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3/3/2007 22:41:20 PM 2808:2480 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3317.pkg
3/3/2007 22:41:20 PM 2808:2480 The operation timed out
3/3/2007 22:41:24 PM 2808:3076 Downloading packages ...
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3/3/2007 22:46:34 PM 2808:3076 Downloading packages ...
3/3/2007 22:47:05 PM 2808:2480 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3396.pkg
3/3/2007 22:47:05 PM 2808:2480 The operation timed out
3/3/2007 22:47:08 PM 2808:3076 Downloading packages ...
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3/3/2007 22:50:12 PM 2808:3076 Downloading packages ...
3/3/2007 22:50:12 PM 2808:3076 Downloading packages ...
3/3/2007 22:50:18 PM 2808:2480 A package failed to download
successfully.
3/3/2007 22:50:18 PM 2808:2480 Downloading packages ...
3/3/2007 22:50:18 PM 2808:2480 The update process did not complete
successfully: Unable to download updates.
3/3/2007 22:50:18 PM 2808:2480 A package failed to download
successfully. Please try again later.
 
rday888 said:
I purchased the CA Anti-Virus 2007 CD through Amazon. I tried to
install it today on my HP Pavilion Slimline s 7620n PC, with comcast
cable internet, but so far have not been able to get it completed. <etc>
Click to expand...

The only good thing I can say about CA AV support was that they DID
return my money without any complaint, via a simple email to billing.
Since you went through Amazon, I guess you'd have to deal with them
rather than CA directly, though.

(I had used it since it was freebie about 5 years ago, but had to give
up when ver 7x started crashing a new XP machine).

Sorry I don't have any good news.

MM
 
In
MoiMoi said:
The only good thing I can say about CA AV support was that they DID
return my money without any complaint, via a simple email to billing.
Since you went through Amazon, I guess you'd have to deal with them
rather than CA directly, though.

(I had used it since it was freebie about 5 years ago, but had to give
up when ver 7x started crashing a new XP machine).

Sorry I don't have any good news.

MM
Click to expand...
Remove all CA products.
Ask for your money back.
Install NOD32.
Sit back and relax.

max
--
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My Pages:
Virus Removal Instructions
http://home.neo.rr.com/manna4u/
Keeping Windows Clean
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Change nomail.afraid.org to gmail.com to reply.
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Feel free to use it yourself.
 
What's in a Name? - 04.03.2007 20:02 :

[snipped]
max
Click to expand...

after you solved your problem with your SIG-delimiter (see my THX-
posting), now further please shorten your SIG-lines to max. usual ~ 4
lines and shorten unnecesary quoting lines in your repostings as far as
possible - and you will be perfect.
 
Peter Seiler said:
What's in a Name? - 04.03.2007 20:02 :

[snipped]
max
Click to expand...

after you solved your problem with your SIG-delimiter (see my THX-
posting), now further please shorten your SIG-lines to max. usual ~ 4
lines and shorten unnecesary quoting lines in your repostings as far
as possible - and you will be perfect.
Click to expand...

Has anyone ever mentioned that you're a control freak?
 
I purchased the CA Anti-Virus 2007 CD through Amazon. I tried to
install it today on my HP Pavilion Slimline s 7620n PC, with comcast
cable internet, but so far have not been able to get it completed. I
have spent several hours on this today. I see absolutely no way to get
any actual support for this problem, as the site seems to only have a
limited FAQ, but when I click on "Anti-Virus Real-Time protetion off",
or the "email" link, I am asked to log in again, using an ID, which I
don't have (if it is different from my email address), so I use my
email address that I used to register with, and then get an
"exception" error.

It took me over an hour to install the first time, although I could
see messages saying something like 'package failed to dowload' several
times. I uninstalled the program, and tried starting all over again,
but the problem still remains.

The program appears to be partially installed, but it is impossible to
get the downloads from the CA servers needed to complete the
installment. If I try to enable the "Real-Time Protection" or "Email
Protection", I get a message saying: "An error was encountered while
trying to secure your system. Please try a product update to make sure
you have all required files." The problem is that after spending about
20 to 30 minutes at trying to download "Anti-Virus Data Update", it
either just stops responding altogether, except the last time it gave
me a message: "A package failed to dowload successfully. Please try
again later." According to the log, several errors keep recurring. It
would help if there was someone as CA I could contact about this, but
evidently there isn't, I seem to be to cut off from any help at the
"Technical Support for CA Anti-Virus 2007". So I am posting this here.
Does anyone know how I can get this installed completely, or how I can
get help from CA Technical Support?

Ready1

Here is the log, evidently since my second install.

3/3/2007 13:26:29 PM 3656:3680 =======================================
3/3/2007 13:26:29 PM 3656:3680 Application started:
3/3/2007 13:26:29 PM 3656:3792
---------------------------------------------------------------------------­----
3/3/2007 13:26:29 PM 3656:3792 Starting update process...
3/3/2007 13:26:31 PM 3656:3792 Starting license validation...
3/3/2007 13:26:32 PM 3656:3792 License validation has completed
successfully.
3/3/2007 13:26:32 PM 3656:3792
---------------------------------------------------------------------------­----
3/3/2007 13:26:32 PM 3656:3792 Starting the update process. Attempt: 1
3/3/2007 13:26:33 PM 3656:3792 Checking updates for component:
Anti-Virus ArcLib Update
3/3/2007 13:26:33 PM 3656:3792 Connecting to server to check for
updates: consumerdownloads.ca.com Port: 80
3/3/2007 13:26:38 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avarclib/av_arclib.idx
3/3/2007 13:26:38 PM 3656:3792 Checking updates for component:
Anti-Virus Data Update
3/3/2007 13:26:48 PM 3656:3792 Checking updates for component:
Anti-Virus Engine Update
3/3/2007 13:26:58 PM 3656:3792 Checking updates for component:
Anti-Virus ISafe Update
3/3/2007 13:27:12 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avisafe/av_isafe.idx
3/3/2007 13:27:12 PM 3656:3792 Checking updates for component:
Anti-Virus Product Update
3/3/2007 13:27:16 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avproduct/av_product.idx
3/3/2007 13:27:16 PM 3656:3792 Checking updates for component:
Anti-Virus Resource Update
3/3/2007 13:27:17 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avresources/ca/av_resource.idx
3/3/2007 13:27:17 PM 3656:3792 Checking updates for component:
Anti-Virus Realtime Driver Update
3/3/2007 13:27:29 PM 3656:3792 The server file was not found:
/consumer/iss33/av/avrtdrv/av_rtdrv.idx
3/3/2007 13:27:29 PM 3656:3792 Checking updates for component: Common
Product Files
3/3/2007 13:27:53 PM 3656:3792 The server file was not found:
/consumer/iss33/common/ccproduct/cc_product.idx
3/3/2007 13:27:53 PM 3656:3792 Checking updates for component: Common
Resource Files
3/3/2007 13:28:23 PM 3656:3792 The following request failed to
complete: /consumer/iss33/common/ccresources/ca/cc_resources.idx
3/3/2007 13:28:23 PM 3656:3792 The operation timed out
3/3/2007 13:28:23 PM 3656:3792 An error occurred during the update of
package: Common Resource Files
3/3/2007 13:28:23 PM 3656:3792 Checking updates for component: Common
Update Core Files
3/3/2007 13:28:27 PM 3656:3792 The server file was not found:
/consumer/iss33/common/ccupdate/cc_update.idx
3/3/2007 13:28:27 PM 3656:3792 Checking updates for component: Common
Update SDK Files
3/3/2007 13:28:33 PM 3656:3792 The server file was not found:
/consumer/iss33/common/causdk/cc_causdk.idx
3/3/2007 13:28:33 PM 3656:3792 Checking updates for component:
Security Center Product Files
3/3/2007 13:28:45 PM 3656:3792 The server file was not found:
/consumer/iss33/common/scproduct/sc_product.idx
3/3/2007 13:28:45 PM 3656:3792 Checking updates for component:
Security Center Resource Files
3/3/2007 13:28:54 PM 3656:3792 The server file was not found:
/consumer/iss33/common/scresources/ca/sc_resources.idx
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus ArcLib Update
3/3/2007 13:28:54 PM 3656:3792 Updates are available for component:
Anti-Virus Data Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Engine Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus ISafe Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Product Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Resource Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Anti-Virus Realtime Driver Update
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Product Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Resource Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Update Core Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Common Update SDK Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Security Center Product Files
3/3/2007 13:28:54 PM 3656:3792 No updates are available for component:
Security Center Resource Files
3/3/2007 13:28:54 PM 3656:3792 Inspecting new packages...
3/3/2007 13:29:07 PM 3656:3680 Downloading packages ...
3/3/2007 13:30:05 PM 3656:3680 Downloading packages ...
3/3/2007 13:30:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:30:40 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:10 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3308.pkg
3/3/2007 13:31:10 PM 3656:3792 The operation timed out
3/3/2007 13:31:13 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:19 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:56 PM 3656:3680 Downloading packages ...
3/3/2007 13:31:57 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:28 PM 3656:3680 Downloading packages ...
3/3/2007 13:32:59 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3317.pkg
3/3/2007 13:32:59 PM 3656:3792 The operation timed out
3/3/2007 13:33:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:33:09 PM 3656:3680 Downloading packages ...
3/3/2007 13:33:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:33:45 PM 3656:3680 Downloading packages ...
3/3/2007 13:34:16 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3322.pkg
3/3/2007 13:34:16 PM 3656:3792 The operation timed out
3/3/2007 13:34:19 PM 3656:3680 Downloading packages ...
3/3/2007 13:34:25 PM 3656:3680 Downloading packages ...
3/3/2007 13:34:37 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:02 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:12 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:26 PM 3656:3680 Downloading packages ...
3/3/2007 13:35:54 PM 3656:3680 Downloading packages ...
3/3/2007 13:36:25 PM 3656:3792 The following request failed to
complete: /myeTrust/autodownload/8/sigs/vet_incr_3330.pkg
3/3/2007 13:36:25 PM 3656:3792 The operation timed out
3/3/2007 13:36:28 PM 3656:3680 Downloading packages ...
3/3/2007 13:36:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:36:46 PM 3656:3680 Downloading packages ...
3/3/2007 13:37:11 PM 3656:3680 Downloading packages ...
3/3/2007 13:37:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:37:35 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:00 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:00 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:21 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:22 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:22 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:30 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:31 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:32 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:32 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:34 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:35 PM 3656:3680 Downloading packages ...
3/3/2007 13:38:48 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:15 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:17 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:19 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:20 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:22 PM 3656:3680 Downloading packages ...
3/3/2007 13:39:23 PM 3656:3680 Downloading packages ... ...

read more »
Click to expand...

to contact CA Technical Support - please, write email to
"(e-mail address removed)" for more info http://www3.ca.com/securityadvisor/


Regards,
Arkady.
 
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