when trying to access the startup folder i receive the message c drive is not
formatted. format now?
Exactly how are you trying to access the startup folder? From within
Windows? Since Windows is normally installed on the c: drive, if
you're trying to do from WIndows, it's highly unlikely that it's not
formatted.
Do *not* just go ahead and format it.
Are there other problems? Do other things work in Windows?
will i need to do an external backup before or will a
recovery point be enough insurance.
You mean a "restore point," not a "recovery point." Bear in mind that
the restore point too is normally stored on C:. So if you create a
restore point, and then format the drive, you wipe out that restore
point along with everything else on the drive. It's not that it's not
*enough* insurance; it's that it's no insurance at all.
Regarding an external backup, if your drive isn't formatted, you can't
do that either. If C: isn't formatted, there's nothing to back up.
Unless you have multiple hard drives or partitions (do you?) and/or
for some reason Windows is installed on a drive other C: (is it?),
something is wrong with what you are reporting here, and the situation
is not what you think it is. Be very careful and do not format
anything. Please report back on exactly what your sithuation is and
what you've done.