Business Contact Manager

  • Thread starter Thread starter Dave
  • Start date Start date
D

Dave

I have just installed Office 2003 and Business contact
Manager however the latter does not seem to do anything.
All that I can find is, on my Start menu, 'Business
Contact Manager Help' and 'View the Tours'. According to
what I can find on the web, the first time I open Outlook
I should be promted to create a database but this does not
happen and there does not appear to be anything else
relating to this anywhere I can find.

Can anyone enlighten me on what I'm doing wrong.

thanks

Dave
 
Possible issues:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.
 
Yeah I have an Exchange account so I guess that's why then.
Can you tell me the reason for this?
 
It's by design, presumably because BCM is a single-user product, but it
doesn't make any sense to me. Plenty of companies using Exchange have
individuals who could benefit from BCM without sharing their data.

In any case, Microsoft officially does not support using BCM with an Outlook
profile that includes an Exchange account, unless that account is on a Small
Business Server 2003 machine and you have installed the corresponding patch
for BCM from http://support.microsoft.com/?id=831747. If you add a BCM
database to a profile that includes Exchange from any other environment, the
next time you start Outlook, BCM will remove the database from the profile.
However, as described at http://www.outlook-tips.net/howto/bcm.htm, it is
possible to install the patch and then hack the registry to make BCM work
with a profile that contains Exchange even if it isn't SBS 2003.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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