Business Contact Manager

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Guest

I need help!!!! Microsoft notified me of updates which I installed. Part
of the updates was installing business contact manager for outlook 2003. I
originally did not install BCM because I use the computer primarily at home.
After I installed the updates, I am receiving messages about the server not
present and when I reboot my system, I am get a message at startup that drive
5 is not available (my DVD drive).

I want to remove BCM, but I'm not sure how. If I remove all of outlook,
then I will lose all my folders and options when I reinstall outlook 2003

I tried to restore a checkpoint and that caused more errors. I also get a
program shutdown error on shutdown (__PTAWIA)

Can someone help me.

I called microsoft and they say I need to contact dell because I purchased
the computer and software through them.

I running Windows XP home edition and office 2003.

Thanks
 
Not sure that the DVD pop up is anything to do with BCM, but to remove the
BCM, you can go to Control Panel and uninstall Microsoft Outlook with BCM
Update. I don't think this uninstalls Outlook, I believe to uninstall
Outlook you have to uninstall from the Microsoft Office selection in
CP|Add/Remove Programs.

The BCM Update is an add-on to an existing Outlook application and won't
remove Outlook if you uninstall it - can someone confirm this for this poster?

Maybe you need to apply BCM SP3, sounds like you just installed BCM (from
the CD) without also installing the BCM Update or any of the SPs (all
available from MSFT website). You could try that route, too. Maybe install
it correctly first, then uninstall it. I'm not sure the problems you're
having are anything to do with the self-contained BCM application.

But did you search MSFT KB site for the specific error messages you're
getting?
 
Thanks for the info

I did an uninstall from the control panel for Outlook 2003 with BCM update
and after the uninstall it also advised to remove the mssql from the control
panel.

it looked OK after the uninstall. I rebooted and the startup came up with
this error

Drive 5 not found: Parallel ATA, Pata-1 (PRI IDE Slave)
f1 to continue or f2 for setup

I rebooted 3 times with the same error. I did a shutdown, restarted and it
started OK with the DVD showing up and working properly.

Any ideas

Andy
 
Hi Susan,

I read the link you sent me and disabled the drive. Everything seems to
be working properly now.

Although, they say that no one has come up with a fix, I'm 99.9%
positive that the problem was caused by the addition of Business Contact
Manager.

My system was working fine. I installed BCM and on the reboot, the
drive 5 error appeared. Something in that install which by the way was
downloaded from the microsoft website as a recomended update.

Thanks for your help.

Andy
 
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