Business Contact Manager

  • Thread starter Thread starter Rupert Brown
  • Start date Start date
R

Rupert Brown

Hi there - can someone please help me!!

I have just tried to install Business Contact Manager (in
conjunction with Office Pro 2003) and after loading it
(which all goes smoothly) I start Outlook and there is
nothing different.

As I understand it, I should see a different top menu
with Business Contacts on it?

Can someone tell me what I am doing wrong - do I need to
activate something within Outlook?

My system is running XP Professional - help me please!!!
 
thanks for this - but it's not that easy - there is no
sign of BCM anywhere within my Outlook!
 
Basic troubleshooting:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy of Office..
 
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