Business Contact Manager issues

  • Thread starter Thread starter JoAnne
  • Start date Start date
J

JoAnne

I recently installed Outlook 2003 w/Business Contact
Manager. It was working fine (set up my contact
database, attached emails and files to contacts, etc.)
until yesterday. Suddenly, when I try to open a contact
from my contact list, I get this message:

"The custom form could not be opened. Outlook will use
an Outlook form instead. The form required to view this
message cannot be displayed. Contact your administrator."

When I click OK to dismiss the error, I then get this
message:

"Array index out of bounds."

A similar error occurs when I try to use any of the
actions (such as "create a new contact for this company"):

"The form required to view this message cannot be
displayed. Contact your administrator."

After much searching, I ended up uninstalling, then
reinstalling Outlook and Biz Contact Mgr. Everything
worked fine for half a day, and now it's doing the same
thing.

Any thoughts? Your help would be greatly appreciated!

JoAnne
 
I just a similar posting that Sue Mosher answered. Her
solution worked perfectly... thanks!!!

JoAnne
 
BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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