Business Contact Manager fails

  • Thread starter Thread starter Lisa McGill
  • Start date Start date
L

Lisa McGill

I have installed Outlook 2003 followed by Business Contact
Manager for Outlook 2003. BCM claims to install
correctly, but I can't access any BCM functions from
Outlook 2003, nor am I automatically prompted to set up
BCM when I launch Outlook. I have uninstalled and
reinstalled several times, and I have no idea what to do
to make it work. If I try to manually enable BCM through
the Office11/BCM/ folder, it tells me that it already is
enabled.

I obtained BCM through an MSDN license; is there any
chance the MSDN file is corrupt? Or I am missing
something more simple? Any help would be much appreciated.
 
DO you have an Exchange account in the profile you're using?

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003
Author, Absolute Beginner's Guide to OneNote 2003

***Please post all replies to the newsgroups***
 
I've the same problem! Please help me. I'm using local
profile but not Exchange profile.

Thank you!
 
Try creating a new profile and see if that helps.

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003
Author, Absolute Beginner's Guide to OneNote 2003

***Please post all replies to the newsgroups***
 
Hi Patricia,
No, I am working offline with my current computer; we
don't have an exchange server set up yet. Thanks,
-Lisa
 
I have this same problem. The problem is on a Windows Domain (without
Exchange) - Outlook is Assigned via Active Directory & works 100% OK. BCM
was installed locally but failed due to the user not being a member of the
BCM Group. This was corrected and BCM then installed OK but accessing
Outlook for this user doesn't start up BCM. If another user logs on then
BCM works fine. I've deleted Outlook & BCM and reinstalled but the same
problem exists for this user. Surely there must be a registry entry
somewhere that's now wrong fr this user & it doesn't get deleted on
uninstall? Disabled Items in Help doesn't say anything about BCM.

Help...
 
See if it will work in a new Outlook profile for that same user. BCM
registers itself in HKLM, not HKCU, so the user-specific information is in
the mail profile.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Back
Top