Bugbear disables modem

  • Thread starter Thread starter Robbie
  • Start date Start date
R

Robbie

I have deleted Bugbear by use of the symantec roval tool on an XP Pro PC.

However the dial up modem now refuses to dial out. It reports an error
stating the port is already open and in use by another program.

I have tried another modem, changed PCI slot but the modem does not click or
make any noise of engagement. however the query tool in Diagnostics appears
OK and everything else looks correct. I have also tried changing Com Port to
no avail.

Any ideas would be gratefully appreciated.
Thanks in advance
Robbie
 
Robbie said:
I have deleted Bugbear by use of the symantec roval tool on an XP Pro PC.

However the dial up modem now refuses to dial out. It reports an error
stating the port is already open and in use by another program.

I have tried another modem, changed PCI slot but the modem does not click or
make any noise of engagement. however the query tool in Diagnostics appears
OK and everything else looks correct. I have also tried changing Com Port to
no avail.

Any ideas would be gratefully appreciated.
Thanks in advance
Robbie
Click to expand...
have you tested using an alternative dialup account?

try

0845 6621100
username: guest2
password: london

report back here
 
I have deleted Bugbear by use of the symantec roval tool on an XP Pro PC.

However the dial up modem now refuses to dial out. It reports an error
stating the port is already open and in use by another program.

I have tried another modem, changed PCI slot but the modem does not click or
make any noise of engagement. however the query tool in Diagnostics appears
OK and everything else looks correct. I have also tried changing Com Port to
no avail.

Any ideas would be gratefully appreciated.
Thanks in advance
Robbie
Click to expand...
*********************** REPLY SEPARATER *************************
Either the Virus removal deleted an essential networking component, or there is
another program running that has control of the modem port (such as a porn
dialer). The simplest way to handle that problem is to delete ALL networking
components and reinstall.
 
John Coutts said:
*********************** REPLY SEPARATER *************************
Either the Virus removal deleted an essential networking component, or there is
another program running that has control of the modem port (such as a porn
dialer). The simplest way to handle that problem is to delete ALL networking
components and reinstall.
Click to expand...

which would be a very troublsome task if all that has happened is that his
normal DUN settings are corrupted!

polly
 
which would be a very troublsome task if all that has happened is that his
normal DUN settings are corrupted!

polly
Click to expand...
******************* REPLY SEPARATER *********************
Reinstalling the network components is a 10 minute task, and far simpler than
trying to troubleshoot the actual problem or reinstalling the entire operating
system. I have done this many times.
 
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