AWriteny said:
Good thing I am more of an expert in several other groups and can "rag" on
those people who haven't a clue! :-D
So, what's a girl who has the computer tech saavy of a newt, to do? Buy from a
commercial company & hope for the best...I guess!
Like I said, we normally suggest your local corner mom'n'pop computer
store. Avoid going to the chain electronics stores, such as Best Buy,
Future Shop, etc.; buy your DVD player from there, don't buy your
computer system from there. You can find these places in your local free
computer magazines, or the yellow pages.
I guess a second thing that should be found out is why you considered
Gateway service to be poor, and why you were trying to get away from it
and run towards Dell. In general, there should be next to no difference
in their service, as they are trying to compete against each other. So
whatever issues plagued you at Gateway should also be the same at Dell,
and vice-versa. What were the sort of problems you had, which their
customer service was not able to resolve for you (at least
satisfactorily)? Knowing this will let us know what sorts of computer
problems you usually have and whether you'd be better off with a local
computer store or a big mail-order brand.
In general, the local computer stores will give you a 1 year
parts/labour warranty on the hardware of your computer, but that means
you'll have to buy the complete system from them -- you won't be able to
mix & match components from one computer store or another, initially.
They will resolve hardware problems for you, but usually not software.
However, they can install the initial software for you (such as Windows
and various utilities) if you want, or do it yourself and save even more
money. Another advantage of the local computer store is that if
something bad happens, you can just pick up the case and take it a few
blocks from you; if you're in a small city, often the nearest repair
depot is in the next big city for the brandnames, so you don't have to
drive all of the way to another city just to get the thing repaired, or
even ship it there.
Yousuf Khan