BSOD after sending a fax on WinXP

  • Thread starter Thread starter Ran Chermesh
  • Start date Start date
R

Ran Chermesh

Hi,
I'm trying to send faxes from my IBM ThinkPad T-42 (winxp) to an
address overseas (requiring a 14 digits phone number).
The fax application dials the number, reports sending the fax, but
falls-down with a blue screen of death. The error message is
STOP: 0x000000C5 (0x20736649, 0x00000002, 0x8053E5E3)

My guess is that there's a faulty driver problem.

I tried uninstalling and reinstalling the fax application.
I've updated my modem's driver.
I've not installed SP2, and would prefer not to do it while my system
isn't stable.

What else should I do?

Ran
 
The WinXP default fax service

Ran

Russ Valentine said:
What fax application might this be?
--
Russ Valentine
[MVP-Outlook]
Ran Chermesh said:
Hi,
I'm trying to send faxes from my IBM ThinkPad T-42 (winxp) to an
address overseas (requiring a 14 digits phone number).
The fax application dials the number, reports sending the fax, but
falls-down with a blue screen of death. The error message is
STOP: 0x000000C5 (0x20736649, 0x00000002, 0x8053E5E3)

My guess is that there's a faulty driver problem.

I tried uninstalling and reinstalling the fax application.
I've updated my modem's driver.
I've not installed SP2, and would prefer not to do it while my system
isn't stable.

What else should I do?

Ran
Click to expand...
Click to expand...
 
If Event Viewer doesn't give you an answer, it would require PSS and debug
logging to sort.
--
Russ Valentine
[MVP-Outlook]
Ran Chermesh said:
The WinXP default fax service

Ran

Russ Valentine said:
What fax application might this be?
--
Russ Valentine
[MVP-Outlook]
Ran Chermesh said:
Hi,
I'm trying to send faxes from my IBM ThinkPad T-42 (winxp) to an
address overseas (requiring a 14 digits phone number).
The fax application dials the number, reports sending the fax, but
falls-down with a blue screen of death. The error message is
STOP: 0x000000C5 (0x20736649, 0x00000002, 0x8053E5E3)

My guess is that there's a faulty driver problem.

I tried uninstalling and reinstalling the fax application.
I've updated my modem's driver.
I've not installed SP2, and would prefer not to do it while my system
isn't stable.

What else should I do?

Ran
Click to expand...
Click to expand...
Click to expand...
 
What is PSS?

Ran

Russ Valentine said:
If Event Viewer doesn't give you an answer, it would require PSS and debug
logging to sort.
--
Russ Valentine
[MVP-Outlook]
Ran Chermesh said:
The WinXP default fax service

Ran

Russ Valentine said:
What fax application might this be?
--
Russ Valentine
[MVP-Outlook]
Hi,
I'm trying to send faxes from my IBM ThinkPad T-42 (winxp) to an
address overseas (requiring a 14 digits phone number).
The fax application dials the number, reports sending the fax, but
falls-down with a blue screen of death. The error message is
STOP: 0x000000C5 (0x20736649, 0x00000002, 0x8053E5E3)

My guess is that there's a faulty driver problem.

I tried uninstalling and reinstalling the fax application.
I've updated my modem's driver.
I've not installed SP2, and would prefer not to do it while my system
isn't stable.

What else should I do?

Ran
Click to expand...
Click to expand...
Click to expand...
 
Microsoft Product Support Service (PSS)
--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
(insert latest virus name here) virus, all mail sent to my personal account
will be deleted without reading.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Ran Chermesh asked:

| What is PSS?
|
| Ran
|
| || If Event Viewer doesn't give you an answer, it would require PSS and
|| debug
|| logging to sort.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| The WinXP default fax service
|||
||| Ran
|||
||| |||| What fax application might this be?
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| Hi,
||||| I'm trying to send faxes from my IBM ThinkPad T-42 (winxp) to an
||||| address overseas (requiring a 14 digits phone number).
||||| The fax application dials the number, reports sending the fax, but
||||| falls-down with a blue screen of death. The error message is
||||| STOP: 0x000000C5 (0x20736649, 0x00000002, 0x8053E5E3)
|||||
||||| My guess is that there's a faulty driver problem.
|||||
||||| I tried uninstalling and reinstalling the fax application.
||||| I've updated my modem's driver.
||||| I've not installed SP2, and would prefer not to do it while my
||||| system
||||| isn't stable.
|||||
||||| What else should I do?
|||||
||||| Ran
 
Are you unable to see the post to which you are replying?
Product Support Services.
--
Russ Valentine
[MVP-Outlook]
Ran Chermesh said:
What is PSS?
|
| Ran

"Milly Staples [MVP - Outlook]"
Microsoft Product Support Service (PSS)
--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
(insert latest virus name here) virus, all mail sent to my personal
account
will be deleted without reading.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Ran Chermesh asked:

| What is PSS?
|
| Ran
|
| || If Event Viewer doesn't give you an answer, it would require PSS and
|| debug
|| logging to sort.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| The WinXP default fax service
|||
||| Ran
|||
||| |||| What fax application might this be?
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| Hi,
||||| I'm trying to send faxes from my IBM ThinkPad T-42 (winxp) to an
||||| address overseas (requiring a 14 digits phone number).
||||| The fax application dials the number, reports sending the fax, but
||||| falls-down with a blue screen of death. The error message is
||||| STOP: 0x000000C5 (0x20736649, 0x00000002, 0x8053E5E3)
|||||
||||| My guess is that there's a faulty driver problem.
|||||
||||| I tried uninstalling and reinstalling the fax application.
||||| I've updated my modem's driver.
||||| I've not installed SP2, and would prefer not to do it while my
||||| system
||||| isn't stable.
|||||
||||| What else should I do?
|||||
||||| Ran
Click to expand...
Click to expand...
 
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