Hello Jet,
Thank you for posting.
From your description, I understand that Internet Explorer does not work.
You have reinstalled Internet Explorer but to no avail. However, Firefox
can access the Internet. We shall be working to resolve this specific issue
through the course of the case. If I have misunderstood your concern,
please let me know.
The issue can be caused by incorrect Internet Explorer settings or corrupt
Internet Explorer components.
I suggest trying the following steps to troubleshoot the issue.
Step 1 Reset Internet Explorer (IE) & register files
================================
1. Click Start, please type "inetcpl.cpl" (without quotation marks) in the
Start Search bar and press Enter to open the Internet options window.
2. Switch to the Advanced tab.
3. Click the Reset Internet Explorer Settings button.
4. Click Reset to confirm the operation.
5. Click Close when the resetting process finished.
6. Uncheck Enable third-party browser extensions option in the Settings box.
7. Click Apply, click OK.
Step 2 Clean Boot
============
1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar
and Press "Enter" to start the System Configuration Utility.
Note: Please click Continue if the "User Account Control" window pops up.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box
and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Restart the computer and test the issue.
Note: Clean Boot is a troubleshooting step. If some programs have been
disabled, we can re-enable them later. If you see the System Configuration
Utility, check the box of "Don't show this message" and then click "OK".
Please test this issue in the Clean Boot environment. If the issue
disappears, we can use a 50/50 approach to quickly narrow down which entry
is causing the issue.
Step 3 Remove Sypware
================
Download and run Ad-Aware from the following page:
http://www.lavasoft.com/products/ad_aware_free.php
Please try the suggestions above and provide me with an update at your
earliest convenience. If anything is unclear, or if you have any questions
or concerns regarding the issue, feel free to let me know.
Sincerely,
Tim Quan
Microsoft Online Community Support
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