Browser troubles!

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Guest

Hi, I just got this new puter and during set up it asked what browser we use.
After reading it the puter suggested we turn off the netscape browser stuff.
Now i want to go to Pogo and it is not working and java says I need to add
the netscape and Mozzilla(?) Any ideas?

Thank you & Happy thanksgiving
 
Theresa said:
Hi, I just got this new puter and during set up it asked what browser
we use. After reading it the puter suggested we turn off the netscape
browser stuff. Now i want to go to Pogo and it is not working and java
says I need to add the netscape and Mozzilla(?) Any ideas?

Thank you & Happy thanksgiving
Click to expand...

First, make sure you have Java installed. If you do, there will be an
applet for Java in the Control Panel. If you don't have Java, download
and install it from http://www.java.com/en/download/index.jsp.

I believe the question asked of you was whether or not you wanted
Internet Explorer to be the default browser. If "turn off the netscape"
does not mean you uninstalled Netscape and you have that program, try
Pogo with Netscape. If you uninstalled Netscape from Add/Remove
Programs, then try installing Firefox from www.mozilla.org. Firefox is
a better browser than Netscape.

A browser is software that allows you to "see" the Internet. You can
have many different browsers installed on Windows with no problem. On
one of my Windows machines I have Internet Explorer, Opera, Mozilla,
and Firefox.

You may want to have a knowledgeable friend or family member (one who is
*really* knowledgeable and not just saying s/he is) come over and help
you.

Malke
 
Ok I reinstalled the Java and still nothing. The bottom of the screen that is
trying to open says "Applet com.pogo.jvmtest.Applet started" After it has
that for a while the screen goes away and I get a bigger screen that says
Java not found or not working. I think I have everrything right in my EZ
Armour. I put green checks down the Pogo side. Any other ideas? I am
beginning to not like my new puter! Thank you
 
Theresa said:
Ok I reinstalled the Java and still nothing. The bottom of the screen
that is trying to open says "Applet com.pogo.jvmtest.Applet started"
After it has that for a while the screen goes away and I get a bigger
screen that says Java not found or not working. I think I have
everrything right in my EZ Armour. I put green checks down the Pogo
side. Any other ideas? I am beginning to not like my new puter! Thank
you
Click to expand...

Do as I suggested and try a different browser.

Malke
 
I have tried netscape. It is the same thing. I get no where. My brother
thought it might be a plugin problem? (This is a new computer) I have found a
few more sites I can't get into. It is getting very frustrating! I can get
around on the net and download but I know nothing about plug ins or anything
else. Can anyone please help?

Thank you....
 
Theresa said:
I have tried netscape. It is the same thing. I get no where. My
brother thought it might be a plugin problem? (This is a new computer)
I have found a few more sites I can't get into. It is getting very
frustrating! I can get around on the net and download but I know
nothing about plug ins or anything else. Can anyone please help?

Thank you....
Click to expand...

Try Firefox or, as I said before:

You may want to have a knowledgeable friend or family member (one who is
really knowledgeable and not just saying s/he is) come over and help
you.

Malke
 
I have done Netscape, firefox and Explorer. Nothing works. Dell says it is an
system operating problem or a software problem. From what I can see. It
might have to do with the way we set up the computer. This is a new computer.
At one point when we were setting it up it asked us if we wanted to use
explorer, or netscape. (They suggested we click explorer only.) When I go
into the java console it tells me to put a check in netscape. I do that and
then I get a screen that says I am not autherized to change browser settings.
I am the owner how can I not be allowed? I think if I can add that check to
the box I might be fine but I need to change the broswer setting. Please
help! thank you
 
Theresa said:
I have done Netscape, firefox and Explorer. Nothing works. Dell says
it is an
system operating problem or a software problem. From what I can see.
It might have to do with the way we set up the computer. This is a new
computer. At one point when we were setting it up it asked us if we
wanted to use explorer, or netscape. (They suggested we click explorer
only.) When I go into the java console it tells me to put a check in
netscape. I do that and then I get a screen that says I am not
autherized to change browser settings. I am the owner how can I not be
allowed? I think if I can add that check to the box I might be fine
but I need to change the broswer setting. Please help! thank you
Click to expand...

Make a new user account with full privileges and see if that works. If
it does, then use that account instead. If that doesn't work, have a
friend or professional come over and set things up correctly.

Malke
 
Theresa

Look in the Application and System logs at the point in time when it
fails and post copies of any Error or Warning messages you find.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message(email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.


Hope this helps.

Gerry
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