In KennyJ <
[email protected]> had this to say:
My reply is at the bottom of your sent message:
my browser is being hijacked. have several anti spy , anti
virus....it will detect it, but it will not remove it, says it gets
renamed and cannot be deleted or such, etc.
virus name on my antispyware says it is Win32.DlMersting!generic .
I have tried everything and cannot remove it, any advice?
Do your scan in safe mode. Below are some more links and directions to
access safe mode.
Virus:
www.grisoft.com - AVG
www.antivir.com - AntiVir
http://www.my-etrust.com/microsoft/index.cfm - CA eTrust
Spyware:
www.lavasoft.de - AdAware
http://security.kolla.de/ - Spybot
http://www.microsoft.com/athome/security/spyware/software/default.mspx -
Microsoft Anti-Spyware Beta
Trojan:
www.emsisoft.com/en/software/free/ - a Squared
http://swatit.org/ Swat It
Before cleaning download this:
LSP-Fix - a free program to repair damaged Winsock 2 stacks:
http://www.cexx.org/lspfix.htm
Use that should cleaning out your PC remove or damage your in-place winsock
and you can't connect to the internet.
From the virus and trojan category pick one application, they're all free,
download it and install it. Make sure that you update it. From the spyware
category pick all three, download them and update them to the latest
definitions. Reboot, press the F8 key over and over again, from the menu
select Safe mode without networking. Do your cleaning in there. Reboot to
regular mode and run the scans again. This isn't going to be quick or easy
but it might just solve your problems and it should prevent you from further
problems so long as you keep them updated and scan often. Most of them can
be enabled to update and scan automatically.
Galen
