Browser crashes

[Maggie]

My IE6 browser crashes every time I try to use it. It
started about 2 weeks ago and has become worse and worse
to the point that it is now impossible to browse. When
reporting this to Microsoft, a message suggests that this
may be caused by IGetNet och you get directed to
PestControl. Purchased PestControl, ran a scan and deleted
all spyware but the problem persists. XP Professional OS.
This does not affect Netscape. Any suggestions?

 

[Guest]

I have a similar problem. I started getting an error:
"Internet Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience." last week. I
am using Windows XP Home with all the latest updates.

I found Microsoft support article 318378 about reinstalling
IE 6. However, after setting the IsInstalled registry
entry to 0 for IE 6 (but not Outlook Express) when I tried
to reinstall IE 6 SP1 from the Microsoft download, I
received a message that the application was not logo tested
for Windows XP and it refused to install. I applied the
workaround in 828031, but this did not correct the problem.

Anyone have other ideas other than XP reinstall?.

 

[DVarnau]

Maggie,
1. Check for adware, spyware, parasites.
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
I'd run Ad-aware followed by Spybot S&D. (Instructions at that site.)
2. Repair IE:
194177 - Description of the Internet Explorer Repair Tool:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;194177
318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378

Regards,
Don

 

[DVarnau]

1. Check for adware, spyware, parasites.
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
I'd run Ad-aware followed by Spybot S&D. (Instructions at that site.)
2. Repair IE:
194177 - Description of the Internet Explorer Repair Tool:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;194177
318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378

Regards,
Don