Browser crashes on startup

  • Thread starter Thread starter Rick Purdy
  • Start date Start date
R

Rick Purdy

I need advice on the following problem.
IE 6 crashes on startup. It opens for a moment and then
quits.
Running windows XP home Edition.

Attempted Remedies:

reinstalled IE6 service pack 1 (via AOL)/ no effect

save IEsetup.exe to desktop, try to reinstall /prompt
says newer version in place, cannot reinstall

attempted to delete existing copy / prompt says that IE
is in use and cannot be deleted.

Don't know what else to try, any advice will be greatly
appreciated. please reply via email
 
Rick Purdy said:
I need advice on the following problem.
IE 6 crashes on startup. It opens for a moment and then
quits.
Running windows XP home Edition.

Attempted Remedies:

reinstalled IE6 service pack 1 (via AOL)/ no effect

save IEsetup.exe to desktop, try to reinstall /prompt
says newer version in place, cannot reinstall

attempted to delete existing copy / prompt says that IE
is in use and cannot be deleted.

Don't know what else to try, any advice will be greatly
appreciated. please reply via email
Click to expand...

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

If following all of the instructions there doesn't fix it see
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
 
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