Brother MFC-6800

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Woodbeck3

Hello all,

I am trying to solve a problem for my boss. After doing a search here and
looking on the official Brother website I have not found a solution yet. I am
sure this is an easy answer but I do not know alot faxes. What is happening
is when a fax comes in and is printed the fax is dark and dirty and very hard
to read. Since this important to the business I need help with this.

Jeff
 
What is happening
is when a fax comes in and is printed the fax is dark and dirty and very hard
to read.
Click to expand...

Have you tested this for yourself?

What happens when you send a fax to the Brother from a known working fax
machine? Now what happens when you send the same fax from the same
known working fax machine to another, different fax machine?

In virtually all cases, such problems are solely and directly caused by
the sending fax system.

What happens when you copy? What happens when you print? What happens
when you print a fax transmission/reception report?
 
Woodbeck3 said:
I am trying to solve a problem for my boss. After doing a search here and
looking on the official Brother website I have not found a solution yet. I am
sure this is an easy answer but I do not know alot faxes. What is happening
is when a fax comes in and is printed the fax is dark and dirty and very hard
to read. Since this important to the business I need help with this.
Click to expand...

Make a copy. If it's also dark and dirty, then the problem is with the
printing mechanism. Could be that replacing the toner would fix it.
Other supplies may be expensive enough to make replacing the machine a
better option.

If the problem only happens with faxes, it could be something that the
sending fax machine is doing, or just a fax printing setting on the
Brother.
 
Elmo said:
Have you tested this for yourself?

What happens when you send a fax to the Brother from a known working fax
machine? Now what happens when you send the same fax from the same
known working fax machine to another, different fax machine?

In virtually all cases, such problems are solely and directly caused by
the sending fax system.

What happens when you copy? What happens when you print? What happens
when you print a fax transmission/reception report?
Click to expand...

It's been happening for about a week. I do not know if all the faxes come in
this way. I know of 3 different faxes we have received from different senders
that the fax looked dark and dirty and unreadable. We haven't sent a fax to
ourselves form a fax that we know works well yet, I'll try that tomorrow when
I am running the mail.
As to copying or straight printing I have yet to do that this week as we use
different printers for different jobs. I'll do the test and reply my results.

Thanks for the very fast responses, I appreciate your time,
Jeff
 
Woodbeck3 said:
Hello all,

I am trying to solve a problem for my boss. After doing a search here and
looking on the official Brother website I have not found a solution yet. I am
sure this is an easy answer but I do not know alot faxes. What is happening
is when a fax comes in and is printed the fax is dark and dirty and very hard
to read. Since this important to the business I need help with this.

Jeff
Click to expand...

Jeff
Brother laser printers often print with a gray (sometimes dark gray) background
when the toner cartridge is getting low. This can happen before the FAX reports
low toner.
If a copy or internal test page produces the same result you should try a new
toner cartridge.
Tony
MS MVP Printing/Imaging
 
Good morning all,

thank you for the replies. I know where to go next time we have problems in
the office. It is doig it with anything it prints and i passed on what you
all have told me to my boss. He took the easy way and just bought a new
machine. Oh, we replaced the toner which was still quite full and still the
same thing.

Thanks again, hope I don't have to come back to soon ;),

Jeff
Hello all,
Click to expand...
[quoted text clipped - 5 lines]
Jeff
Click to expand...

Jeff
Brother laser printers often print with a gray (sometimes dark gray) background
when the toner cartridge is getting low. This can happen before the FAX reports
low toner.
If a copy or internal test page produces the same result you should try a new
toner cartridge.
Tony
MS MVP Printing/Imaging
Click to expand...
 
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