Brother blames Microsoft (!)

  • Thread starter Thread starter Mike Row Soft
  • Start date Start date
M

Mike Row Soft

I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
except scanning. I spent two hours on the phone with Brother Tech Support
trying various solutions including changing my registry. I was shocked to
hear this, but they said that XP is simply incompatible with 5840's scanning
software, and that I have to get Microsoft to fix XP (!). Now, a new printer
will cost me half the price of a phone call to Microsoft. Does anyone have
any suggestions on this?

(P.S. Situations like this remind me of the final scene in OFFICE SPACE,
where they demolish the printer.)
 
There was a firmware update for this model,dated 10/02/2008.
Was it accomplished? It did have to do with scanning not working.
 
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