C
Carl Stockwell
Hi all
A friend just called with the following problem. He ran the defragger with
no problems, then removed a couple of unused games and then rebooted his
computer. The system will not boot. He gets the screen offering to boot
normal, safe mode, command prompt, etc, etc. Problem is that none of these
work. Once one option is selected, he gets a black and white screen a
blinking cursor and nothing else. He has been on phone with Dell Tech
support and they will talk him thru a recovery process but will not
guarantee that all documents will be retrieved intact. The system is a Dell
Dimension2300. When he was defragging the drive, Norton antiVirus was active
on the system. Something similar happened to another friend during a Norton
update. Is there any way to access the HD to get his documents folder off or
copied to another machine.
TIA
Carl
A friend just called with the following problem. He ran the defragger with
no problems, then removed a couple of unused games and then rebooted his
computer. The system will not boot. He gets the screen offering to boot
normal, safe mode, command prompt, etc, etc. Problem is that none of these
work. Once one option is selected, he gets a black and white screen a
blinking cursor and nothing else. He has been on phone with Dell Tech
support and they will talk him thru a recovery process but will not
guarantee that all documents will be retrieved intact. The system is a Dell
Dimension2300. When he was defragging the drive, Norton antiVirus was active
on the system. Something similar happened to another friend during a Norton
update. Is there any way to access the HD to get his documents folder off or
copied to another machine.
TIA
Carl