Blue Screen????

  • Thread starter Thread starter 99windstar
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99windstar

I have a Dell 8100 P4 1.7 with 256MB PC800 RDRAM that has been running fine.
I usually leave it running 24/7... today I went to use the computer and I
had the windows black screen you get when Windows wasn't shut down properly
(I didn't shut windows down) with the option to start in safe mode. I select
to start windows using the last known settings. As it was starting to go to
windows a blue screen flashed (too fast to see what it said) than went back
to the Windows black screen with the safe mode options. I can get into
Windows in safe mode but I don't have a clue what to look for as my problem.
I suspect that the blue screen that flashes up when I don't go into safe
mode (I don't see the blue screen when I select safe mode) gives some clue
as to what is wrong but it comes and goes too fast to read anything. How do
I troubleshoot in safe mode? What are some logical culprits? Memory? Drives?
I am a novice at this. I have just done basic things with my systems but
don't know where to start to troubleshoot this. BTW I did try system restore
but still have the problem. Any ideas?? Thanks!!!!!!
 
99windstar said:
I have a Dell 8100 P4 1.7 with 256MB PC800 RDRAM that has
been running fine.
I usually leave it running 24/7... today I went to use the
computer and I had the windows black screen you get when
Windows wasn't shut down properly (I didn't shut windows
down) with the option to start in safe mode. I select to
start windows using the last known settings. As it was
starting to go to windows a blue screen flashed (too fast
to see what it said) than went back to the Windows black
screen with the safe mode options. I can get into Windows
in safe mode but I don't have a clue what to look for as
my problem. I suspect that the blue screen that flashes up
when I don't go into safe mode (I don't see the blue
screen when I select safe mode) gives some clue as to what
is wrong but it comes and goes too fast to read anything.
How do I troubleshoot in safe mode? What are some logical
culprits? Memory? Drives? I am a novice at this. I have
just done basic things with my systems but don't know
where to start to troubleshoot this. BTW I did try system
restore but still have the problem. Any ideas??
Thanks!!!!!!

Start in safe mode and disable Auto Restart on Error.

Right click MyComputer select properties/advanced
Under Startup and Recivery click Settings
Under System Failure uncheck Automatically Restart

Now you see the error message
 
Thanks that let me see the error. The error I got was
"A problem has been detected and windows has been shut down to prevent
damage.
BAD_POOL_CALLER
If this is the 1st time you've seen this stop error message restart your
computer"......(it goes on)
Than it say "Check new hardware or software installation is properly
installed"....blah blah.....
It then had these codes at the bottom
**STOP: 0x000000C2 (0x00000007, 0x00000CD4, 0xE1E3D008, 0xE1C5E168

I have not installed any new hardware or softeware in ages on my machine. I
have full McAfee firewall and virus scan.
AND by the way now that I diabled the Autorestart for getting into safe mode
how do I now get into safe mode?
Thanks!!!
 
99windstar said:
Thanks that let me see the error. The error I got was
"A problem has been detected and windows has been shut down to prevent
damage.
BAD_POOL_CALLER

Google for this phrase, select the first Microsoft link. Does that give any
clues?
 
Thanks that let me see the error. The error I got was
"A problem has been detected and windows has been shut down to prevent
damage.
BAD_POOL_CALLER
If this is the 1st time you've seen this stop error message restart your
computer"......(it goes on)
Than it say "Check new hardware or software installation is properly
installed"....blah blah.....
It then had these codes at the bottom
**STOP: 0x000000C2 (0x00000007, 0x00000CD4, 0xE1E3D008, 0xE1C5E168

I have not installed any new hardware or softeware in ages on my machine. I
have full McAfee firewall and virus scan.
AND by the way now that I diabled the Autorestart for getting into safe mode
how do I now get into safe mode?
Thanks!!!

Take a look at this thread.
http://kindel.com/blogs/charlie/archive/2004/05/26/282.aspx

BTW. To start in safe mode press F7 when Windows first starts to load
(i.e. right after POST)
 
Thank you so much for your help!!! The link you sent is confirming something
I have been suspecting. Bad Memory.....I will
run the mem. tester to be sure and go from there. Thanks!
 
I did google the phase just after I posted here. Came up with the KB on the
subject. After I test the memory I will follow the kb suggestions. Crossing
my fingers that I find the problem soon. Thanks for your help!!
 
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