blue screen ~ vista improperly shuts down

  • Thread starter Thread starter Chelle
  • Start date Start date
C

Chelle

I have had my HP computer for under 2 weeks and this is the 6th time Windows
Vista blue screened and shut down. After the 1st 4 times it blue screened, I
did system restore (which took several attempts to sucessfully work). I had
two blissful days w/ no problems. Today I installed Microsoft Office Suite
2003 and vista has improperly shut down/blue screened, twice in 2 hours. In
the Problem Reports and Solutions the following info was given:

roblem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini030608-02.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a
copy of the files could harm your computer.

Extra information about the problem
BCCode: 100000b8
BCP1: 85C42208
BCP2: 85601AC0
BCP3: A769C000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Server information: 39c3a532-7d53-44b9-941f-4a04629f58d6

Anyone having a similar problem? Any suggestion on what to do?
Your help is appreciate!
 
Chelle said:
I have had my HP computer for under 2 weeks and this is the 6th time Windows
Vista blue screened and shut down. After the 1st 4 times it blue screened, I
did system restore (which took several attempts to sucessfully work). I had
two blissful days w/ no problems. Today I installed Microsoft Office Suite
2003 and vista has improperly shut down/blue screened, twice in 2 hours. In
the Problem Reports and Solutions the following info was given:

roblem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini030608-02.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a
copy of the files could harm your computer.

Extra information about the problem
BCCode: 100000b8
BCP1: 85C42208
BCP2: 85601AC0
BCP3: A769C000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Server information: 39c3a532-7d53-44b9-941f-4a04629f58d6

Anyone having a similar problem? Any suggestion on what to do?
Your help is appreciate!
Click to expand...


You've a brand new computer that has problems. The first thing to do
is contact the manufacturer for warranty support.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot
 
I also wanted to mention, the problem didn't start occuring until I had the
computer 1 week. The 1st week I didn't have this problem.

The little I could read on the blue screen before the system shut down
mentioned something about BIOS.

It is an HP and I have emailed them twice w/ no response and they no longer
give tech support for my model (or in general, not sure) via phone as I found
out calling them yesterday evening.

Thanks again.
 
Hi Chelle,

As Bruce says, you have a brand new computer that has problems. However, you
shouldn't contact the manufacturer for support. Instead, return the machine
to the place of purchase. Your sales contract is with them and not the
manufacturer. It is upto them to have things put right or to let you have
another machine or your money back. Regular blue screens like the ones you
are having are indicative of severe hardware problems, especially in a brand
new machine.
Dwarf
 
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