Blue Screen on bootup - can't read it

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Guest

I can't get XP Home to boot up. If I select either of the Start options:
Last known good config or Start Windows Normally, a blue screen error
messages flashes so quickly I can't read it. If I select any of the 3 Safe
Mode Start options, a list of WINDOWS\system32 files displays as follows:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\[various filenames]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\Drivers\[various
filenames]

Then, the blue screen flashes and it comes back to the same Start options.

Is there some way to see what the blue screen message says?
Any suggestions on how I can get Windows to load? I don't have a boot disk.
 
If you tap the F8 key as the PC starts but before windows tries to lad then
you should get a menu with an option to disable the auto reboot on error.
Then you can read the error message.
Have you made any changes to your system recently. (hardware or software)

Neil
 
Thank you Neil. The technical info for my error msg. is:
STOP: 0x0000007B (0xF9C73528,0xC0000034,0x00000000,0x00000000)
It's telling me to check for viruses, check HD for properly configures &
terminated, Run CHKDSK /F to check for corruption & then restart computer.
HOWEVER, I can't get XP going in order to do any of these things!

I have not installed any new hardware or software recently, so it may be a
virus.

Do you know how I can create a book disk? Does a book disk have BIOS on it,
or what files must be on a boot disk?
 
When you provide details of Error Messages it is better to copy precisely
what is there and not paraphrase.

What disks, if any, do you have?

What is the make and model of the computer? When was it bought new?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



GirlyB63 said:
Thank you Neil. The technical info for my error msg. is:
STOP: 0x0000007B (0xF9C73528,0xC0000034,0x00000000,0x00000000)
It's telling me to check for viruses, check HD for properly configures &
terminated, Run CHKDSK /F to check for corruption & then restart computer.
HOWEVER, I can't get XP going in order to do any of these things!

I have not installed any new hardware or software recently, so it may be a
virus.

Do you know how I can create a book disk? Does a book disk have BIOS on
it,
or what files must be on a boot disk?

KarenLB said:
I can't get XP Home to boot up. If I select either of the Start options:
Last known good config or Start Windows Normally, a blue screen error
messages flashes so quickly I can't read it. If I select any of the 3
Safe
Mode Start options, a list of WINDOWS\system32 files displays as follows:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\[various filenames]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\Drivers\[various
filenames]

Then, the blue screen flashes and it comes back to the same Start
options.

Is there some way to see what the blue screen message says?
Any suggestions on how I can get Windows to load? I don't have a boot
disk.
Click to expand...
Click to expand...
 
To run chkdsk /f you would need to be able to run the recovery console by
booting from the XP CD, or you may be able to start XP to a command prompt.

Neil
GirlyB63 said:
Thank you Neil. The technical info for my error msg. is:
STOP: 0x0000007B (0xF9C73528,0xC0000034,0x00000000,0x00000000)
It's telling me to check for viruses, check HD for properly configures &
terminated, Run CHKDSK /F to check for corruption & then restart computer.
HOWEVER, I can't get XP going in order to do any of these things!

I have not installed any new hardware or software recently, so it may be a
virus.

Do you know how I can create a book disk? Does a book disk have BIOS on
it,
or what files must be on a boot disk?

KarenLB said:
I can't get XP Home to boot up. If I select either of the Start options:
Last known good config or Start Windows Normally, a blue screen error
messages flashes so quickly I can't read it. If I select any of the 3
Safe
Mode Start options, a list of WINDOWS\system32 files displays as follows:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\[various filenames]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\Drivers\[various
filenames]

Then, the blue screen flashes and it comes back to the same Start
options.

Is there some way to see what the blue screen message says?
Any suggestions on how I can get Windows to load? I don't have a boot
disk.
Click to expand...
Click to expand...
 
GirlyB63 said:
Thank you Neil. The technical info for my error msg. is:
STOP: 0x0000007B (0xF9C73528,0xC0000034,0x00000000,0x00000000)
It's telling me to check for viruses, check HD for properly configures &
terminated, Run CHKDSK /F to check for corruption & then restart computer.
HOWEVER, I can't get XP going in order to do any of these things!

I have not installed any new hardware or software recently, so it may be a
virus.

Do you know how I can create a book disk? Does a book disk have BIOS on it,
or what files must be on a boot disk?
Click to expand...

If you have a Windows XP Installation CD then you can boot with that
and choose the Repair (Recovery Console) option. When it stops a the
command prompt you can run CHKDSK /F

If you don't have an actual XP Installation CD but instead have a
"System Recovery" disk or partition then the above option is likely
not available to you. The following alternatives will work.

1. Some systems at startup (e.g. newer Comaqs) show a very brief
Startup menu (lasts only 2 or 3 seconds) which includes the Recovery
Console as a choice. You have to act fast but you can boot to the
Recovery Console that way.

2. If your system has a 3.5 inch diskette drive you can download the
appropriate boot diskette image files from
http://support.microsoft.com?kbid=310994 , create the diskettes and
use these to boot the computer to a command prompt where you can run
the command CHKDSK C: /F

3. If your computer has a CD Burner you can use Bart's PE Builder
from http://www.nu2.nu/pebuilder/ to create a bootable Windows XP CD.
Boot your computer with this, open an Command Prompt window, and run
the CHKDSK command.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
Thanks Ron.

I downloaded the setup boot disk files and have rund 3 of the 6 diskettes.
I have stopped at this point, because I'm worried that this installation will
wipe out all of my data. What exactly does Windows Setup do? I need to know
before going any further. Again, thanks so much for your very helpfull
information!
 
Hi,
You should be able to load the recovery console as follows:

1.. Boot the computer using the setup floppy disks.
2.. When you see the "Welcome To Setup" screen, you will see the options
below
This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

You need to let all 6 disks load before you see this option as I remember.

Neil
 
Bic

The parameter 0xC000009C indicates that the data cannot be read. This
can mean there is a bad sector on the hard disk. The solution could be
to run the command chkdsk / f /r. However, because of the risk of
corruption you need to back up your data files first. You can do this by
placing the hard drive in an external cradle and connecting the cradle
to a second computer. You can then read and copy the data to the second
computer.

To run chkdsk you to need to use a Windows XP CD. Was one provided when
you purchased the computer?

Description of the Windows XP Recovery Console
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058

Given that the computer is only 2 months old you should ask your
computer supplier where you stand with regard to the warranty.

Unmountable Boot Volume
http://support.microsoft.com/kb/555302

Background information on Stop error code
http://msdn2.microsoft.com/en-us/library/ms797142.aspx

0x000000ED: UNMOUNTABLE_BOOT_VOLUME
The kernel mode I/O subsystem attempted to mount the boot volume and it
failed. This error also might occur during an upgrade to Win XP on
systems that use higher throughput ATA disks or controllers with
incorrect cabling. In some cases, your system might appear to work
normally after you restart.
Source: http://aumha.org/a/stop.htm


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Bic


What version of Windows XP is installed? Was it purchased as part of the
the original purchase of the computer?

Research suggests that there are two ways to restore the operating
system. To use Acer eRecovery Management accessed through the Start
menu (whatever that means?). Normally this means there is a backup copy
of the operating system in a hidden partition on the hard drive, which
can be accessed using a function key -you can see a message on screen
after the BIOS details giving details of which key to press. A second
way is to use an Acer eRecovery disk. You may need to buy the disk as an
extra when you originally purchase the computer. You can buy disk post
purchase from Acer. It would seem that both these options are a
destructive restore i.e. they restore the operating system to it's
original condition (probably without bundled software) and delete all
user created data files and programmes.

Without a CD-ROM using an Acer eRecovery disk would seem to be ruled
out. For the same reason I do not think using the Recovery Console to
run chkdsk is an option.

It may be worth attempting to boot using the Last Known Good
Configuration option?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

If successful you can copy your data files to an external drive or to a
flash drive. You can then run chkdsk.

It is difficult to predict the risk of corruption when running chkdsk.
This must be a greater risk than usual because you are attempting to
restore a non-booting computer. As long as you have recovered your data
you can use the Acer eRecovery Management accessed through the Start
menu to strart again.

You have not responded on the question of warranty? If this is a faulty
hard drive you need to take care not to invalidate the warranty.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Can anyone respond. Did the F10 work because I tried the F8 and it didnt
work.


I actually dropped my computer and when I tried to reboot it I got the
exact same error. It has been looping for 3 days so far. Ive had my
system for 7 months now and I only had problems with the download
function on the internet. All the information seems to work fine. I have
a backup of the data on the system so I only need to restore it from the
original or just find a way to log on.

I dont have any other additional accessories such as an external HD or
anything like that. Can anyone help because I dont want to purchase
another.

And is the software on XP causing errors for the ACER one series.


Lastly I own a notebook Acer One from Walmart. So any guidance will
help tremendously. Thanks again.
Click to expand...

It`s amazing what happens when you drop a computer .
 
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