Blue Screen of Death, System will not start at all

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Guest

My boss's home computer has the Blue Screen and errors. I don't know what he
was doing at the time but had recenntly upgraded his Norton software (couple
weeks ago). Below are the errors:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Tech info:

***Stop: 0xooooooD1 (0x00000034, 0x00000002, 0x0000000, 0xF860CB74)

IdeChnDr.sys - Address F860Cb74 base at F860700 Datestamp 3d99eac3

Beginning Dump of Physical Memory

I have tried started in SafeMode but it just hangs at a black screen.
Please Help.
 
Renee said:
My boss's home computer has the Blue Screen and errors. I don't know
what he was doing at the time but had recenntly upgraded his Norton
software (couple
weeks ago). Below are the errors:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Tech info:

***Stop: 0xooooooD1 (0x00000034, 0x00000002, 0x0000000, 0xF860CB74)

IdeChnDr.sys - Address F860Cb74 base at F860700 Datestamp 3d99eac3

Beginning Dump of Physical Memory

I have tried started in SafeMode but it just hangs at a black screen.
Please Help.
Click to expand...

That file belongs to the Intel Application Accelerator. Much as I hate
Norton, I don't think it is involved.

Try Last Known Good Configuration (F8 as the computer is starting up).

If you get in, uninstall the Intel Application Accelerator.

Malke
 
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