Blue Screen errors

  • Thread starter Thread starter turtlelady
  • Start date Start date
T

turtlelady

I have WXP Home Edition and have been getting blue screens when logged on
sites like EBAY or have multiple sessions open on genealogy sites. I have a
Dell Inspiron 6000. Happens only on my user account. Message details:
BCCode 10000007F, Cp1 00000008; BCP2-8004200; BCP3-0; BCP4-0; OS ver.
5_1_2600; SP2; Product 256.1. Any ideas?
 
turtlelady said:
I have WXP Home Edition and have been getting blue screens when logged on
sites like EBAY or have multiple sessions open on genealogy sites. I have a
Dell Inspiron 6000. Happens only on my user account. Message details:
BCCode 10000007F, Cp1 00000008; BCP2-8004200; BCP3-0; BCP4-0; OS ver.
5_1_2600; SP2; Product 256.1. Any ideas?
Click to expand...


Error signature

BCCode : 1000008e BCP1 : C0000047 BCP2 : 80521B10 BCP3 : EFE3F3DC

BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

The following files will be included in this error report, so try to open it
in a Notepad:

C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\Mini072206-09.dmp
C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\sysdata.xml

General causes of "STOP 0x0000007F" errors
http://support.microsoft.com/kb/137539
http://support.microsoft.com/kb/822789
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048

You receive a "STOP: 0x000000D5" error message when you close an IP Phone
http://support.microsoft.com/kb/870896

Do you have Nvidia Motherboard or Graphics card?.

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

HTH.
nass
 
Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms795478.aspx

0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
One of three types of problems occurred in kernel-mode: (1) Hardware
failures. (2) Software problems. (3) A bound trap (i.e., a condition
that the kernel is not allowed to have or intercept). Hardware failures
are the most common cause (many dozen KB articles exist for this error
referencing specific hardware failures) and, of these, memory hardware
failures are the most common.
Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
turtlelady said:
I have WXP Home Edition and have been getting blue screens when logged on
sites like EBAY or have multiple sessions open on genealogy sites. I have a
Dell Inspiron 6000. Happens only on my user account. Message details:
BCCode 10000007F, Cp1 00000008; BCP2-8004200; BCP3-0; BCP4-0; OS ver.
5_1_2600; SP2; Product 256.1. Any ideas?
Click to expand...

The most common cause (although not the only cause) of this error is a
hardware component failure, such as defective or mismatched memory
modules or if an installed hardware item fails while in use.

Did you make any recent changes to the hardware installed in this
machine? If not then please give a summary description of the
hardware in this machine (make and model of computer if it is a major
brand name, otherwise the make and model of the motherboard, BIOS
update version, make and model of video card (if separate from the
motherboard), etc.

That will help us to suggest further diagnostic tests and/or driver
updates.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
Gerry,
Bear with me as I am not a technie but here goes. I ran the file you
suggested for signatures and currently have 2 unsigned files--gacuti.exe ver.
1.0.3705.0 9/2004 and omci.sys ver 7.1.382.0 2/2004. Just want to clarify--I
should delete these files?
Secondly, I went to the device manager and didn't see any question marks.
I followed your directions and ended up at the Device Manager folder. Now I
see a list of all the devices with plus signs. I went into each folder and
(R) clicked for properties and found that when I clicked on the systems
folder there were a few files that didn't have drivers attached.
System devices: Inter(R) 82801FBM LPC interface, same in numeric data
processor, system board, system speaker, system timer. System board has
Microsoft ACPI-compliant system and not on PCI bus. Should I worry about
these drivers? Was I looking in the correct place for the "?"

Thanks for your help.
Claudia
nass said:
turtlelady said:
I have WXP Home Edition and have been getting blue screens when logged on
sites like EBAY or have multiple sessions open on genealogy sites. I have a
Dell Inspiron 6000. Happens only on my user account. Message details:
BCCode 10000007F, Cp1 00000008; BCP2-8004200; BCP3-0; BCP4-0; OS ver.
5_1_2600; SP2; Product 256.1. Any ideas?
Click to expand...


Error signature

BCCode : 1000008e BCP1 : C0000047 BCP2 : 80521B10 BCP3 : EFE3F3DC

BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

The following files will be included in this error report, so try to open it
in a Notepad:

C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\Mini072206-09.dmp
C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\sysdata.xml

General causes of "STOP 0x0000007F" errors
http://support.microsoft.com/kb/137539
http://support.microsoft.com/kb/822789
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048

You receive a "STOP: 0x000000D5" error message when you close an IP Phone
http://support.microsoft.com/kb/870896

Do you have Nvidia Motherboard or Graphics card?.

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

HTH.
nass
Click to expand...
 
Hi,
These two drivers you don't need to delete them.
One been installed with Net.Framework or VB the other came with the machine
installed by DELL, here some info:
OpenManage Client Instrumentation (OMCI) is a software agent that is
pre-installed standard on all OptiPlexTM systems and is available as an
option on all Dell PrecisionTM workstations

http://support.dell.com/support/edocs/software/smcliins/cli75/en/ug/5compdes.htm

Please can you check your RAM by performing the test on it.
Also it will me most helpful for us to have the Event Log to know what type
error message logged there.
HTH.
nass

turtlelady said:
Gerry,
Bear with me as I am not a technie but here goes. I ran the file you
suggested for signatures and currently have 2 unsigned files--gacuti.exe ver.
1.0.3705.0 9/2004 and omci.sys ver 7.1.382.0 2/2004. Just want to clarify--I
should delete these files?
Secondly, I went to the device manager and didn't see any question marks.
I followed your directions and ended up at the Device Manager folder. Now I
see a list of all the devices with plus signs. I went into each folder and
(R) clicked for properties and found that when I clicked on the systems
folder there were a few files that didn't have drivers attached.
System devices: Inter(R) 82801FBM LPC interface, same in numeric data
processor, system board, system speaker, system timer. System board has
Microsoft ACPI-compliant system and not on PCI bus. Should I worry about
these drivers? Was I looking in the correct place for the "?"

Thanks for your help.
Claudia
nass said:
turtlelady said:
I have WXP Home Edition and have been getting blue screens when logged on
sites like EBAY or have multiple sessions open on genealogy sites. I have a
Dell Inspiron 6000. Happens only on my user account. Message details:
BCCode 10000007F, Cp1 00000008; BCP2-8004200; BCP3-0; BCP4-0; OS ver.
5_1_2600; SP2; Product 256.1. Any ideas?
Click to expand...


Error signature

BCCode : 1000008e BCP1 : C0000047 BCP2 : 80521B10 BCP3 : EFE3F3DC

BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

The following files will be included in this error report, so try to open it
in a Notepad:

C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\Mini072206-09.dmp
C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\sysdata.xml

General causes of "STOP 0x0000007F" errors
http://support.microsoft.com/kb/137539
http://support.microsoft.com/kb/822789
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048

You receive a "STOP: 0x000000D5" error message when you close an IP Phone
http://support.microsoft.com/kb/870896

Do you have Nvidia Motherboard or Graphics card?.

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

HTH.
nass
Click to expand...
Click to expand...
 
Your version of gacutil.exe is an early version. FWIW onn my system I
have version 1.1.4318. I have installed all the Net framwork updates.

Does the problem only occur when browsing the internet?

What is the Dell model you have?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Gerry,
Bear with me as I am not a technie but here goes. I ran the file you
suggested for signatures and currently have 2 unsigned
files--gacuti.exe ver.
1.0.3705.0 9/2004 and omci.sys ver 7.1.382.0 2/2004. Just want to
clarify--I should delete these files?
Secondly, I went to the device manager and didn't see any question
marks.
I followed your directions and ended up at the Device Manager folder.
Now I see a list of all the devices with plus signs. I went into
each folder and (R) clicked for properties and found that when I
clicked on the systems folder there were a few files that didn't have
drivers attached.
System devices: Inter(R) 82801FBM LPC interface, same in numeric data
processor, system board, system speaker, system timer. System board
has Microsoft ACPI-compliant system and not on PCI bus. Should I
worry about these drivers? Was I looking in the correct place for
the "?"

Thanks for your help.
Claudia
nass said:
turtlelady said:
I have WXP Home Edition and have been getting blue screens when
logged on sites like EBAY or have multiple sessions open on
genealogy sites. I have a Dell Inspiron 6000. Happens only on my
user account. Message details: BCCode 10000007F, Cp1 00000008;
BCP2-8004200; BCP3-0; BCP4-0; OS ver. 5_1_2600; SP2; Product 256.1.
Any ideas?
Click to expand...


Error signature

BCCode : 1000008e BCP1 : C0000047 BCP2 : 80521B10 BCP3 : EFE3F3DC

BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

The following files will be included in this error report, so try to
open it in a Notepad:

C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\Mini072206-09.dmp
C:\DOCUME~1\admin\LOCALS~1\Temp\WER51db.dir00\sysdata.xml

General causes of "STOP 0x0000007F" errors
http://support.microsoft.com/kb/137539
http://support.microsoft.com/kb/822789
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048

You receive a "STOP: 0x000000D5" error message when you close an IP
Phone http://support.microsoft.com/kb/870896

Do you have Nvidia Motherboard or Graphics card?.

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and
run it on Reboot.
http://oca.microsoft.com/en/windiag.asp
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
Open a Notepad, customize or minimize to the taskbar as you will
need it later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or
Yellow exclamation mark /!\ , double click each one to get more info
about the causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the
Notepad you opened earlier and right click on the first line and
select Paste from the list, this will paste the error message on a
Notepad.
Please don't duplicate the error message one of each kind will be
sufficient. HOW TO: View and Manage Event Logs in Event Viewer in
Windows XP http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat
the error, just one of each kind and post them back in your next
post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

HTH.
nass
Click to expand...
Click to expand...
 
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