:
Paula
There is a known problem with capacitors on the motherboard of a
Dell 8400. If you have this problem it probably means a new
computer. It might be obvious if you remove the computer casing
and inspect the motherboard -see lat link..
http://snurl.com/hd2f1 [www_google_co_uk]
http://en.community.dell.com/forums/t/19175557.aspx?c=us&l=en&cs=&s=gen
http://en.wikipedia.org/wiki/Capacitor_plague
--
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
paulagan wrote:
:
Paula
I need to be clear exactly how you are accessing the computer
and what you can do.
Before booting again disconnect all hardware peripherals except
keyboard, mouse and monitor? That may help booting.
How are you accessing Event Viewer? Is it in normal mode?
In the System log you mention NTFS. What is the Event ID number?
Is it 52 or ?
What is your computer make and model?
Do you have a Windows XP CD? How is it described on the face of
the CD?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
paulagan wrote:
:
Paul
Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793437.aspx
0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
(Click to consult the online MSDN article.)
Requested data was not in memory. An invalid system memory
address was referenced. Defective memory (including main
memory, L2 RAM cache, video RAM) or incompatible software
(including remote control and antivirus software) might cause
this Stop message, as may other hardware problems (e.g.,
incorrect SCSI termination or a flawed PCI card).
Source:
http://aumha.org/a/stop.htm
Are you are able to boot in safe mode?
Do you have important data files you need to recover? If yes
backup to CD first!
What exactly do you have by way of a Windows XP CD?
Check the hard drive for bad sectors by running chkdsk /f /r
Check the System log of Event Viewer for Error Reports.
Please post copies of all Error and Warning Reports appearing
in the System log in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also
appear in a previous boot.
You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.
A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window,
which appears is a button resembling two pages. Click the
button and close Event Viewer.Now start your message (email)
and do a paste into the body of the message. Make sure this is
the first paste after exiting from
Event Viewer.
Are there any yellow question marks in Device Manager? Right
click on the My Computer icon on your Desktop and select
Properties, Hardware,Device Manager. If yes what is the Device
Error code?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
paulagan wrote:
I was in the middle of playing ScrabbleBlast on MSN when a
message came up saying that an update encountered a problem.
Then MCAfee screen came on and said computer wasn't protected.
I tried to do a fix, but it couldn't resolve the problem.
Next thing, I get this Blue Screen which says:
PAGE_IN_NONPAGED_AREA. Disable BIOS memory options such as
caching or shadowing. If you need to use safe mode to
resolve or disable components, restart, F8, Advanced< Start
UP, Safe Mode.
Tech info; STOP: OX00000050 (OXE2590410,
OX00000000,OX8055159A, OX000000001) If a driver is
identified, disable the driver or check with manufacturer for
driver updates. Try changing video adapters." After all of
this, I tried to reset the computer to April 30 in safe mode,
hoping this would resolve the issue, but I think I made it
worse. Now the computer is not even recognizing the wireless
adapter, even though it's plugged in. I still can't get past
the Blue Screen, and I can't even shut off, without
unplugging the Tower. Is there any help, or do I need to buy
a new computer? I have a Dell 8400 with Windows XP
Gerry,
Thank you for trying to help me. I have to use a different
computer to respond to you, because I can't do anything with
mine. First of all, in answer to your questions, 1.)I can't get
into safe mode, 2. I can't run CHKDSK/f/r because it won't let
me type in anything and the mouse freezes, 3} In Device Manager,
nothing at all shows up and nothing is in yellow. When I click
on Device Manager, the screen comes up but it doesn't list
anything, 4} I couldn't paste to e-mail the things listed in
Event Viewer, but here's a basic rundownof everything that had a
red flag or warning: under Application Error Records 512.0 kb ,
it listed, CRYPT 32, Service Control Manager, MC Log/Event;
WARNING-W32 Time, error Java Quick Starter Service and another
Warning for Service Control Manager. Under System Error Records
it listed SideBySide, Net BT, Service Control Manager, D COM,
Ntfs, and Systen Error. Is there any hope?
Thanks for your time. Paula
Hi Gerry,
The only way I can access this computer is to unplug it and
re-start it. Sometimes it goes right to the Blue Screen, other
times it lets me into MY Computer or the Start, and if it does
let me in, it only lasts a sort time and goes right back to the
Blue Screen.
It is in normal mode, it won't allow me to use Safe Mode.
The number after NTFS is a 2.
I have a Dell 8400, BIos version A03, Also, Windows XP Home
Edition, Version 2002, SP3. Pentium (r) 4 CPU 3.20 GHZ, 3.19 GHz
,1.00 GB Ram. Unfortunately, I don't have my disc here, it is in
storage. I recently moved in with my daughter and most of my
things are packed away.
BY the way, I always get a message that says my wireless adapter
isn't connected, but it is.
Any other suggestions?
Hi Gerry,
Thanks for your help. I overlooked checking the capacitors.
Apparently, I didn't see that message. I will have to get my
son-in-law to take it apart. I will let you know how I made out
after I get this done. Once again, thanks, you have been very
helpful Paula
