ter said:
When my pc boots it goes to a blue screen. When it is starting I can
temporarily see my desktop icons and then everything goes blue. I have ran a
registry cleaner and spysweeper/antivirus. My daughter was on the net when
some virus screens popped up. She clicked the x to exit but many popup
windows appeared and it has not worked properly since. I am able to get to
my data through ctrl-alt-del which brings up task manager. Help....
You can try cleaning up the malware, which will be tedious at best.
Since I don't know what you've got I can only give you general malware
removal steps below. If this is more work than you want to do, back up
your data and do a clean install of Windows. It's your call, of course.
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html
- download site
The site is in German but David's tool is in English so don't let that
worry you. Scroll all the way down to almost the bottom of the page and
you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool".
You'll see "Download von www pctipp.ch" and the live link to download
Multi_AV.
You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.
Malke
