Blue Dump Screen

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello,
The other day, when i turned on my computer, as soon as it started to log on
(from the welcome screen), it gave me the blue screen where it wants to dump
the memory. I have checked all of my drivers and they seem to be fine. I
can boot up in safe mode just fine, but any other way i try it does not work.
If i leave the room and set it aside, it continues to do this in a cyclic
pattern (whether or not i log on). I have no clue what the problem is, i
have not made any changes to the computer. I tried to repair windows but
that did no good. I am running Windows XP Pro with SP2. SP2 has been on
there for a long time now so that can't be the problem.
Thanks in advance,
Brandon
 
Brandon said:
Hello,
The other day, when i turned on my computer, as soon as it started to log on
(from the welcome screen), it gave me the blue screen where it wants to dump
the memory. I have checked all of my drivers and they seem to be fine. I
can boot up in safe mode just fine, but any other way i try it does not work.
If i leave the room and set it aside, it continues to do this in a cyclic
pattern (whether or not i log on). I have no clue what the problem is, i
have not made any changes to the computer. I tried to repair windows but
that did no good. I am running Windows XP Pro with SP2. SP2 has been on
there for a long time now so that can't be the problem.
Thanks in advance,
Brandon
Click to expand...

Hi, Brandon. This could be caused by either software (bad drivers
particularly) or hardware failure. There is no way for us to help you
without knowing the actual Stop Error. Write down the Stop Error and
research it here:

http://www.aumha.org/win5/kbestop.htm

In the meantime, here are some general hardware troubleshooting steps.
I'd start by testing the RAM (memory).

1) Open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing). Obviously
you can't do this with a laptop, but you can hear if the fan is running
and feel if the laptop is getting too hot.

2) Test the RAM - I like Memtest86+ from www.memtest.org. Obviously, you
have to get the program from a working machine. You will either download
the precompiled Windows binary to make a bootable floppy or the .iso to
make a bootable cd. If you want to use the latter, you'll need to have
third-party burning software on the machine where you download the file
- XP's built-in burning capability won't do the job. In either case,
boot with the media you made. The test will run immediately. Let the
test run for an extended period of time - unless errors are seen
immediately. If you get any errors, replace the RAM.

3) Test the hard drive with a diagnostic utility from the mftr. Usually
you will download the file and make a bootable floppy with it. Boot with
the media and do a thorough test. If the drive has physical errors,
replace it.

4) The power supply may be going bad or be inadequate for the devices
you have in the system. The adequacy issue doesn't really apply to a
laptop, although of course the power
supply can be faulty.

5) Test the motherboard with something like TuffTest from
www.tufftest.com. Sometimes this is useful, and sometimes it isn't.

Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA).

Malke
 
Hello,
I looked up the stop error and that points towards the CPU, RAM, or bus
being the problem. I have tested the ram and that is ok. I would like to
know how I could test my cpu. I have an Intel Celeron 1.7ghz processor. I
also have cleaned out the pc from any dust problems and am running the
computer with the case off, so ventilation is not the problem. I have
unhooked any un-needed things like the printer and other USB devices. (That
way the power supply can be partially ruled out). Is there a way i can
completely rule out the power supply?
Thank You For All of Your Help,
Brandon
 
Here is the stop error message:
0x0000007F (0x00000008, 0x80042000, 0x00000000, 0x00000000)
 
Brandon said:
Hello,
I looked up the stop error and that points towards the CPU, RAM, or bus
being the problem. I have tested the ram and that is ok. I would like to
know how I could test my cpu. I have an Intel Celeron 1.7ghz processor. I
also have cleaned out the pc from any dust problems and am running the
computer with the case off, so ventilation is not the problem. I have
unhooked any un-needed things like the printer and other USB devices. (That
way the power supply can be partially ruled out). Is there a way i can
completely rule out the power supply?
Thank You For All of Your Help,
Brandon
Click to expand...

The difficulty with testing motherboards and processors is that usually
the only way to do that is by swapping out your components for
known-working ones. This isn't easy because most people don't have extra
motherboards and processors sitting around. You'd need to have another
Celeron 1.7GHz processor available or another compatible motherboard in
which to drop your current processor. There are some software testing
programs for motherboards such as PCDoctor DOS, TuffTest and the like. I
don't always find them definitive though. This is where you think about
taking the machine to a professional computer repair shop (not your
local equivalent of BigStoreUSA) because they will have the testing
programs/facilities.

There are power supply testers, but the best and easiest way is to swap
out the psu for a known-working one. Run the machine with it for a while
and if it behaves, then you know to replace the original one.

Malke
 
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