Blue AScreen System_Service_Exception

  • Thread starter Thread starter drybones
  • Start date Start date
D

drybones

Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen restart your
computer. If this screen appears again follow these steps:

Check to make sure sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows Updates you might need.

If problems continue, disable or remove any newly installed hardware or
software, disable bios memory options such as caching or shadowing. If you
need to use Safe Mode to remove or disable components, restart your
computer, press F* to select advanced startup options, then select Safe
Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000, date
stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to Disk: 100
Physical Memory Dump complete...
Contact your system admin or technical support for further assistance.

Computer had been on about 2 hours and I had Win Mail open and Internet
Explorer was also open and was reading Washington Post News articles when
this stop happened.

Any ideas are very welcome.
 
Thanks for feed back Rick.

ATI drivers I have are dated 6/2/08 and are 8.5.00 version.

I did go to ATI and found these drivers: 8.11_Vista64 and attempted to
install.
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

I allowed the ATI download program to install and got into much trouble so
had to go back to Restore to earlier save.

Should I make another attempt from the Safe Mode and remove existing video
drivers first via System / Device manager / Display adapters and then re-try
the install?

Yesterday was much frustrating.

Many thanks again,
drybones


Rick Rogers said:
Hi,

First suspect would be video drivers, see if there is an updated set
available for your video adapter.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

drybones said:
Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen restart your
computer. If this screen appears again follow these steps:

Check to make sure sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or software
manufacturer for any Windows Updates you might need.

If problems continue, disable or remove any newly installed hardware or
software, disable bios memory options such as caching or shadowing. If
you need to use Safe Mode to remove or disable components, restart your
computer, press F* to select advanced startup options, then select Safe
Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000, date
stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to Disk: 100
Physical Memory Dump complete...
Contact your system admin or technical support for further assistance.

Computer had been on about 2 hours and I had Win Mail open and Internet
Explorer was also open and was reading Washington Post News articles when
this stop happened.

Any ideas are very welcome.
Click to expand...
Click to expand...
 
Hi Drybones--

System service errors like this one can be caused by a myriad of errors.
You can always test s video driver and this should work in Vista:
http://support.microsoft.com/kb/314854/EN-US/

Among the most common problems that generate this error message:

1) Any third party app or a device driver of *any kind.* As Rick said,
Video Drivers are probably the most frequent.
2) Improper security settings being applied to system files.
3) System File Mismatches but when backups are done with Vista Backup and
restored this doesn't happen.

If you recently updated a driver, roll back the driver to an earlier version
using Device Manager. Make sure all your drivers fro devices are the most
recent the manufacturer offers compatible with Vista, but Windows Update
should be doing this job in most cases. History helps on apps--did you
install any recent apps and get this problem soon after? Sometimes in
office or enterpriser environments an admin decides to strip the permissions
from the C Drive by removing the System Account from a C Drive's control
list but in this day of Hyper-V using Win Server 2008 and running System
Center VM Manager 2008 or System Center Operations Manager their are such
comprehensive reports this is unlikely to happen or should be caught quickly
in a business or enterprise environment and you're not in one here afaI can
tell.


I'd try the following:

1) If you have a Vista DVD, I'd put it in and use Startup Repair.

How to Use Startup Repair:
http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX

http://www.bleepingcomputer.com/tutorials/tutorial148.html

2) If StR doesn't work, try the bootrec .exe tool:

Put in the Vista DVD and select cmd prompt from the menu that shows up.
Then type one after the other these switches. You'll get a successful after
each one runs.


bcedit.exe /fixmbr
bcedit.exe /fixboot
bcedit.exe/RebuildBCD

3) All of the F8 options using System Restore and then LKG (Last Known
Good).

These assume of course that there is no hdw problem like memory sticks, hdw
devices and drivers, hard disc errors, MOBO problems etc.

Good luck,

CH



drybones said:
Thanks for feed back Rick.

ATI drivers I have are dated 6/2/08 and are 8.5.00 version.

I did go to ATI and found these drivers: 8.11_Vista64 and attempted to
install.
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

I allowed the ATI download program to install and got into much trouble so
had to go back to Restore to earlier save.

Should I make another attempt from the Safe Mode and remove existing video
drivers first via System / Device manager / Display adapters and then
re-try
the install?

Yesterday was much frustrating.

Many thanks again,
drybones


Rick Rogers said:
Hi,

First suspect would be video drivers, see if there is an updated set
available for your video adapter.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

drybones said:
Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen restart
your computer. If this screen appears again follow these steps:

Check to make sure sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or software
manufacturer for any Windows Updates you might need.

If problems continue, disable or remove any newly installed hardware or
software, disable bios memory options such as caching or shadowing. If
you need to use Safe Mode to remove or disable components, restart your
computer, press F* to select advanced startup options, then select Safe
Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000, date
stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to Disk: 100
Physical Memory Dump complete...
Contact your system admin or technical support for further assistance.

Computer had been on about 2 hours and I had Win Mail open and Internet
Explorer was also open and was reading Washington Post News articles
when this stop happened.

Any ideas are very welcome.
Click to expand...
Click to expand...
Click to expand...
 
Many thanks for your most kind reply Chad Harris,

I shall Endeavour over the next couple of days to utilize your ideas. As
this old boy is 80 years young it takes me a bit longer than most to get
things accomplished.

Will leave these 4 posts on the server so that I night reply with either
good or bad news.

Machine has worked quite well <grimace> since the Sunday episode for
whatever that amounts to we shall see.

Again I do thank you.

drybones


Chad Harris said:
Hi Drybones--

System service errors like this one can be caused by a myriad of errors.
You can always test s video driver and this should work in Vista:
http://support.microsoft.com/kb/314854/EN-US/

Among the most common problems that generate this error message:

1) Any third party app or a device driver of *any kind.* As Rick said,
Video Drivers are probably the most frequent.
2) Improper security settings being applied to system files.
3) System File Mismatches but when backups are done with Vista Backup and
restored this doesn't happen.

If you recently updated a driver, roll back the driver to an earlier
version using Device Manager. Make sure all your drivers fro devices are
the most recent the manufacturer offers compatible with Vista, but Windows
Update should be doing this job in most cases. History helps on apps--did
you install any recent apps and get this problem soon after? Sometimes in
office or enterpriser environments an admin decides to strip the
permissions from the C Drive by removing the System Account from a C
Drive's control list but in this day of Hyper-V using Win Server 2008 and
running System Center VM Manager 2008 or System Center Operations Manager
their are such comprehensive reports this is unlikely to happen or should
be caught quickly in a business or enterprise environment and you're not
in one here afaI can tell.


I'd try the following:

1) If you have a Vista DVD, I'd put it in and use Startup Repair.

How to Use Startup Repair:
http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX

http://www.bleepingcomputer.com/tutorials/tutorial148.html

2) If StR doesn't work, try the bootrec .exe tool:

Put in the Vista DVD and select cmd prompt from the menu that shows up.
Then type one after the other these switches. You'll get a successful
after each one runs.


bcedit.exe /fixmbr
bcedit.exe /fixboot
bcedit.exe/RebuildBCD

3) All of the F8 options using System Restore and then LKG (Last Known
Good).

These assume of course that there is no hdw problem like memory sticks,
hdw devices and drivers, hard disc errors, MOBO problems etc.

Good luck,

CH



drybones said:
Thanks for feed back Rick.

ATI drivers I have are dated 6/2/08 and are 8.5.00 version.

I did go to ATI and found these drivers: 8.11_Vista64 and attempted to
install.
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

I allowed the ATI download program to install and got into much trouble
so
had to go back to Restore to earlier save.

Should I make another attempt from the Safe Mode and remove existing
video
drivers first via System / Device manager / Display adapters and then
re-try
the install?

Yesterday was much frustrating.

Many thanks again,
drybones


Rick Rogers said:
Hi,

First suspect would be video drivers, see if there is an updated set
available for your video adapter.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen restart
your computer. If this screen appears again follow these steps:

Check to make sure sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or software
manufacturer for any Windows Updates you might need.

If problems continue, disable or remove any newly installed hardware or
software, disable bios memory options such as caching or shadowing. If
you need to use Safe Mode to remove or disable components, restart your
computer, press F* to select advanced startup options, then select Safe
Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000, date
stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to Disk:
100
Physical Memory Dump complete...
Contact your system admin or technical support for further assistance.

Computer had been on about 2 hours and I had Win Mail open and Internet
Explorer was also open and was reading Washington Post News articles
when this stop happened.

Any ideas are very welcome.
Click to expand...
Click to expand...
Click to expand...
 
Dry Bones--

I mistakenly typed the wrong cmd to use from the command prompt. It should
be::


bootrec /Rebuild BCD
bootrec /fixmbr
bootrec /scanos
bootrec /Fixboot

***Using the F8 Environment***


***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware screen
with the pc manufacturer's name shows a few seconds after restarting***:


The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that apply
to both).


Again, pressing F8 repeatedly when you seem the firmware screen may be is a
generic way to launch Windows RE on some OEM Vista computers.


You could also:


Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.


These methods are outlined in


A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/


Frequently Asked Questions Regarding System Restore from MSFT:


http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx


System Restore can be run from the Win RE recovery environment from the same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from other
locations.


How to start the System Restore tool at a command prompt in Windows XP


http://support.microsoft.com/default.aspx?scid=kb;en-us;304449


Good luck,


CH




I shall Endeavour over the next couple of days to utilize your ideas. As
this old boy is 80 years young it takes me a bit longer than most to get
things accomplished.

Will leave these 4 posts on the server so that I night reply with either
good or bad news.

Machine has worked quite well <grimace> since the Sunday episode for
whatever that amounts to we shall see.

Again I do thank you.

drybones


Chad Harris said:
Hi Drybones--

System service errors like this one can be caused by a myriad of errors.
You can always test s video driver and this should work in Vista:
http://support.microsoft.com/kb/314854/EN-US/

Among the most common problems that generate this error message:

1) Any third party app or a device driver of *any kind.* As Rick said,
Video Drivers are probably the most frequent.
2) Improper security settings being applied to system files.
3) System File Mismatches but when backups are done with Vista Backup and
restored this doesn't happen.

If you recently updated a driver, roll back the driver to an earlier
version using Device Manager. Make sure all your drivers fro devices are
the most recent the manufacturer offers compatible with Vista, but
Windows Update should be doing this job in most cases. History helps on
apps--did you install any recent apps and get this problem soon after?
Sometimes in office or enterpriser environments an admin decides to strip
the permissions from the C Drive by removing the System Account from a C
Drive's control list but in this day of Hyper-V using Win Server 2008 and
running System Center VM Manager 2008 or System Center Operations Manager
their are such comprehensive reports this is unlikely to happen or should
be caught quickly in a business or enterprise environment and you're not
in one here afaI can tell.


I'd try the following:

1) If you have a Vista DVD, I'd put it in and use Startup Repair.

How to Use Startup Repair:
http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX

http://www.bleepingcomputer.com/tutorials/tutorial148.html

2) If StR doesn't work, try the bootrec .exe tool:

Put in the Vista DVD and select cmd prompt from the menu that shows up.
Then type one after the other these switches. You'll get a successful
after each one runs.


bcedit.exe /fixmbr
bcedit.exe /fixboot
bcedit.exe/RebuildBCD

3) All of the F8 options using System Restore and then LKG (Last Known
Good).

These assume of course that there is no hdw problem like memory sticks,
hdw devices and drivers, hard disc errors, MOBO problems etc.

Good luck,

CH



drybones said:
Thanks for feed back Rick.

ATI drivers I have are dated 6/2/08 and are 8.5.00 version.

I did go to ATI and found these drivers: 8.11_Vista64 and attempted to
install.
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

I allowed the ATI download program to install and got into much trouble
so
had to go back to Restore to earlier save.

Should I make another attempt from the Safe Mode and remove existing
video
drivers first via System / Device manager / Display adapters and then
re-try
the install?

Yesterday was much frustrating.

Many thanks again,
drybones


Hi,

First suspect would be video drivers, see if there is an updated set
available for your video adapter.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen restart
your computer. If this screen appears again follow these steps:

Check to make sure sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or
software manufacturer for any Windows Updates you might need.

If problems continue, disable or remove any newly installed hardware
or software, disable bios memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart
your computer, press F* to select advanced startup options, then
select Safe Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000,
date stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to Disk:
100
Physical Memory Dump complete...
Contact your system admin or technical support for further assistance.

Computer had been on about 2 hours and I had Win Mail open and
Internet Explorer was also open and was reading Washington Post News
articles when this stop happened.

Any ideas are very welcome.
Click to expand...
Click to expand...
Click to expand...
 
Wow, you have me working overtime but I shall Endeavour to try out try out
all of the suggestions as time allows.

My dear wife of 42 years is rather ill and that causes me to spend much time
with her and not at this keyboard. You must know the drill, CHORES; that are
added to the usual and my mind on her health more than a bloody computer.

BUT, on the happy side, no further Blue screens as of this writing. Perhaps
Win Vista has settled down and will give to me a break from the concern of
another crash?

Many thanks for your thoughtful concern for a old poop and his delinquent
computer that has it's own eruptions at times. <grin>

I have printed your messages and will work on them as time and attention
demands allows.

Again thank you.

Barron aka drybones




Chad Harris said:
Dry Bones--

I mistakenly typed the wrong cmd to use from the command prompt. It
should be::


bootrec /Rebuild BCD
bootrec /fixmbr
bootrec /scanos
bootrec /Fixboot

***Using the F8 Environment***


***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware
screen
with the pc manufacturer's name shows a few seconds after restarting***:


The F8 options in Vista are the same as XP, and the link for Safe Mode
Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that
apply
to both).


Again, pressing F8 repeatedly when you seem the firmware screen may be is
a
generic way to launch Windows RE on some OEM Vista computers.


You could also:


Think: I have 4 different ways to get back my XP at F8 and try 'em in
order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you
a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.


These methods are outlined in


A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/


Frequently Asked Questions Regarding System Restore from MSFT:


http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx


System Restore can be run from the Win RE recovery environment from the
same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from
other
locations.


How to start the System Restore tool at a command prompt in Windows XP


http://support.microsoft.com/default.aspx?scid=kb;en-us;304449


Good luck,


CH




I shall Endeavour over the next couple of days to utilize your ideas. As
this old boy is 80 years young it takes me a bit longer than most to get
things accomplished.

Will leave these 4 posts on the server so that I night reply with either
good or bad news.

Machine has worked quite well <grimace> since the Sunday episode for
whatever that amounts to we shall see.

Again I do thank you.

drybones


Chad Harris said:
Hi Drybones--

System service errors like this one can be caused by a myriad of errors.
You can always test s video driver and this should work in Vista:
http://support.microsoft.com/kb/314854/EN-US/

Among the most common problems that generate this error message:

1) Any third party app or a device driver of *any kind.* As Rick said,
Video Drivers are probably the most frequent.
2) Improper security settings being applied to system files.
3) System File Mismatches but when backups are done with Vista Backup
and restored this doesn't happen.

If you recently updated a driver, roll back the driver to an earlier
version using Device Manager. Make sure all your drivers fro devices are
the most recent the manufacturer offers compatible with Vista, but
Windows Update should be doing this job in most cases. History helps on
apps--did you install any recent apps and get this problem soon after?
Sometimes in office or enterpriser environments an admin decides to
strip the permissions from the C Drive by removing the System Account
from a C Drive's control list but in this day of Hyper-V using Win
Server 2008 and running System Center VM Manager 2008 or System Center
Operations Manager their are such comprehensive reports this is unlikely
to happen or should be caught quickly in a business or enterprise
environment and you're not in one here afaI can tell.


I'd try the following:

1) If you have a Vista DVD, I'd put it in and use Startup Repair.

How to Use Startup Repair:
http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX

http://www.bleepingcomputer.com/tutorials/tutorial148.html

2) If StR doesn't work, try the bootrec .exe tool:

Put in the Vista DVD and select cmd prompt from the menu that shows up.
Then type one after the other these switches. You'll get a successful
after each one runs.


bcedit.exe /fixmbr
bcedit.exe /fixboot
bcedit.exe/RebuildBCD

3) All of the F8 options using System Restore and then LKG (Last Known
Good).

These assume of course that there is no hdw problem like memory sticks,
hdw devices and drivers, hard disc errors, MOBO problems etc.

Good luck,

CH



Thanks for feed back Rick.

ATI drivers I have are dated 6/2/08 and are 8.5.00 version.

I did go to ATI and found these drivers: 8.11_Vista64 and attempted to
install.
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

I allowed the ATI download program to install and got into much trouble
so
had to go back to Restore to earlier save.

Should I make another attempt from the Safe Mode and remove existing
video
drivers first via System / Device manager / Display adapters and then
re-try
the install?

Yesterday was much frustrating.

Many thanks again,
drybones


Hi,

First suspect would be video drivers, see if there is an updated set
available for your video adapter.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen restart
your computer. If this screen appears again follow these steps:

Check to make sure sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or
software manufacturer for any Windows Updates you might need.

If problems continue, disable or remove any newly installed hardware
or software, disable bios memory options such as caching or
shadowing. If you need to use Safe Mode to remove or disable
components, restart your computer, press F* to select advanced
startup options, then select Safe Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000,
date stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to Disk:
100
Physical Memory Dump complete...
Contact your system admin or technical support for further
assistance.

Computer had been on about 2 hours and I had Win Mail open and
Internet Explorer was also open and was reading Washington Post News
articles when this stop happened.

Any ideas are very welcome.
Click to expand...
Click to expand...
Click to expand...
 
I'm sorry to hear about your wife's illness, and I hope things go as well as
possible. I certainly understand those situations. I'm glad to see you
alert to using Windows and a computer when you are 80 years + young. I hope
things go as well as possible for you. There are some great helpers
including a lot of IT pros, on these groups, who have long experience with
Windows and operate at a very professional level. Any of us are glad to try
to help.

CH

drybones said:
Wow, you have me working overtime but I shall Endeavour to try out try out
all of the suggestions as time allows.

My dear wife of 42 years is rather ill and that causes me to spend much
time with her and not at this keyboard. You must know the drill, CHORES;
that are added to the usual and my mind on her health more than a bloody
computer.

BUT, on the happy side, no further Blue screens as of this writing.
Perhaps Win Vista has settled down and will give to me a break from the
concern of another crash?

Many thanks for your thoughtful concern for a old poop and his delinquent
computer that has it's own eruptions at times. <grin>

I have printed your messages and will work on them as time and attention
demands allows.

Again thank you.

Barron aka drybones




Chad Harris said:
Dry Bones--

I mistakenly typed the wrong cmd to use from the command prompt. It
should be::


bootrec /Rebuild BCD
bootrec /fixmbr
bootrec /scanos
bootrec /Fixboot

***Using the F8 Environment***


***Taking Full Advantage of the F8 Options (Windows Advanced Options
Menu)
by starting the PC and tapping F8 once per second when the firmware
screen
with the pc manufacturer's name shows a few seconds after restarting***:


The F8 options in Vista are the same as XP, and the link for Safe Mode
Boot
options is labled XP by MSFT but they are the same for Vista (they
haven't
updated to add Vista to the title as they have with several MSKBs that
apply
to both).


Again, pressing F8 repeatedly when you seem the firmware screen may be is
a
generic way to launch Windows RE on some OEM Vista computers.


You could also:


Think: I have 4 different ways to get back my XP at F8 and try 'em in
order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives
you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.


These methods are outlined in


A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/


Frequently Asked Questions Regarding System Restore from MSFT:


http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx


System Restore can be run from the Win RE recovery environment from the
same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from
other
locations.


How to start the System Restore tool at a command prompt in Windows XP


http://support.microsoft.com/default.aspx?scid=kb;en-us;304449


Good luck,


CH




I shall Endeavour over the next couple of days to utilize your ideas. As
this old boy is 80 years young it takes me a bit longer than most to get
things accomplished.

Will leave these 4 posts on the server so that I night reply with either
good or bad news.

Machine has worked quite well <grimace> since the Sunday episode for
whatever that amounts to we shall see.

Again I do thank you.

drybones


Hi Drybones--

System service errors like this one can be caused by a myriad of
errors. You can always test s video driver and this should work in
Vista:
http://support.microsoft.com/kb/314854/EN-US/

Among the most common problems that generate this error message:

1) Any third party app or a device driver of *any kind.* As Rick said,
Video Drivers are probably the most frequent.
2) Improper security settings being applied to system files.
3) System File Mismatches but when backups are done with Vista Backup
and restored this doesn't happen.

If you recently updated a driver, roll back the driver to an earlier
version using Device Manager. Make sure all your drivers fro devices
are the most recent the manufacturer offers compatible with Vista, but
Windows Update should be doing this job in most cases. History helps
on apps--did you install any recent apps and get this problem soon
after? Sometimes in office or enterpriser environments an admin decides
to strip the permissions from the C Drive by removing the System
Account from a C Drive's control list but in this day of Hyper-V using
Win Server 2008 and running System Center VM Manager 2008 or System
Center Operations Manager their are such comprehensive reports this is
unlikely to happen or should be caught quickly in a business or
enterprise environment and you're not in one here afaI can tell.


I'd try the following:

1) If you have a Vista DVD, I'd put it in and use Startup Repair.

How to Use Startup Repair:
http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX

http://www.bleepingcomputer.com/tutorials/tutorial148.html

2) If StR doesn't work, try the bootrec .exe tool:

Put in the Vista DVD and select cmd prompt from the menu that shows up.
Then type one after the other these switches. You'll get a successful
after each one runs.


bcedit.exe /fixmbr
bcedit.exe /fixboot
bcedit.exe/RebuildBCD

3) All of the F8 options using System Restore and then LKG (Last Known
Good).

These assume of course that there is no hdw problem like memory sticks,
hdw devices and drivers, hard disc errors, MOBO problems etc.

Good luck,

CH



Thanks for feed back Rick.

ATI drivers I have are dated 6/2/08 and are 8.5.00 version.

I did go to ATI and found these drivers: 8.11_Vista64 and attempted to
install.
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

I allowed the ATI download program to install and got into much
trouble so
had to go back to Restore to earlier save.

Should I make another attempt from the Safe Mode and remove existing
video
drivers first via System / Device manager / Display adapters and then
re-try
the install?

Yesterday was much frustrating.

Many thanks again,
drybones


Hi,

First suspect would be video drivers, see if there is an updated set
available for your video adapter.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen restart
your computer. If this screen appears again follow these steps:

Check to make sure sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or
software manufacturer for any Windows Updates you might need.

If problems continue, disable or remove any newly installed hardware
or software, disable bios memory options such as caching or
shadowing. If you need to use Safe Mode to remove or disable
components, restart your computer, press F* to select advanced
startup options, then select Safe Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000,
date stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to Disk:
100
Physical Memory Dump complete...
Contact your system admin or technical support for further
assistance.

Computer had been on about 2 hours and I had Win Mail open and
Internet Explorer was also open and was reading Washington Post News
articles when this stop happened.

Any ideas are very welcome.
Click to expand...
Click to expand...
Click to expand...
 
Chad,

Finally back after much checking and not really determining the software
problem.

How ever, this brand new machine does put out a considerable amount of heat
and at times all five (five) large case fans are running.

While playing on-line one cold day I noticed the thermometer I placed near
the front of the machine intake (2 fans) where close to 80 degrees. Then
paid more attention to heat and found that the rooms heat register some 6
feet away was directing furnace heat in the direction of the wall the
computer is shelved upon.

Opened a window near the computer (slightly) and the intake temperature
dropped to 70 degrees. Purchased a new heat deflector that moves register
flow in opposite direction and so far (some 8 days) no blue screens of
death.

Not too sure the shift of furnace heat away from the general vicinity of the
computer is/was a cure. Still holding my breath a bit, especially when
playing on-line intensive games.

Many thanks for all the assistance and do hope I need not be a bother again.

drybones





Chad Harris said:
I'm sorry to hear about your wife's illness, and I hope things go as well
as possible. I certainly understand those situations. I'm glad to see
you alert to using Windows and a computer when you are 80 years + young.
I hope things go as well as possible for you. There are some great
helpers including a lot of IT pros, on these groups, who have long
experience with Windows and operate at a very professional level. Any of
us are glad to try to help.

CH

drybones said:
Wow, you have me working overtime but I shall Endeavour to try out try
out all of the suggestions as time allows.

My dear wife of 42 years is rather ill and that causes me to spend much
time with her and not at this keyboard. You must know the drill, CHORES;
that are added to the usual and my mind on her health more than a bloody
computer.

BUT, on the happy side, no further Blue screens as of this writing.
Perhaps Win Vista has settled down and will give to me a break from the
concern of another crash?

Many thanks for your thoughtful concern for a old poop and his delinquent
computer that has it's own eruptions at times. <grin>

I have printed your messages and will work on them as time and attention
demands allows.

Again thank you.

Barron aka drybones




Chad Harris said:
Dry Bones--

I mistakenly typed the wrong cmd to use from the command prompt. It
should be::


bootrec /Rebuild BCD
bootrec /fixmbr
bootrec /scanos
bootrec /Fixboot

***Using the F8 Environment***


***Taking Full Advantage of the F8 Options (Windows Advanced Options
Menu)
by starting the PC and tapping F8 once per second when the firmware
screen
with the pc manufacturer's name shows a few seconds after restarting***:


The F8 options in Vista are the same as XP, and the link for Safe Mode
Boot
options is labled XP by MSFT but they are the same for Vista (they
haven't
updated to add Vista to the title as they have with several MSKBs that
apply
to both).


Again, pressing F8 repeatedly when you seem the firmware screen may be
is a
generic way to launch Windows RE on some OEM Vista computers.


You could also:


Think: I have 4 different ways to get back my XP at F8 and try 'em in
order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known
Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I
don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives
you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with
Command
Prompt.


These methods are outlined in


A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/


Frequently Asked Questions Regarding System Restore from MSFT:


http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx


System Restore can be run from the Win RE recovery environment from the
same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from
other
locations.


How to start the System Restore tool at a command prompt in Windows XP


http://support.microsoft.com/default.aspx?scid=kb;en-us;304449


Good luck,


CH




I shall Endeavour over the next couple of days to utilize your ideas. As
this old boy is 80 years young it takes me a bit longer than most to
get things accomplished.

Will leave these 4 posts on the server so that I night reply with
either good or bad news.

Machine has worked quite well <grimace> since the Sunday episode for
whatever that amounts to we shall see.

Again I do thank you.

drybones


Hi Drybones--

System service errors like this one can be caused by a myriad of
errors. You can always test s video driver and this should work in
Vista:
http://support.microsoft.com/kb/314854/EN-US/

Among the most common problems that generate this error message:

1) Any third party app or a device driver of *any kind.* As Rick
said, Video Drivers are probably the most frequent.
2) Improper security settings being applied to system files.
3) System File Mismatches but when backups are done with Vista Backup
and restored this doesn't happen.

If you recently updated a driver, roll back the driver to an earlier
version using Device Manager. Make sure all your drivers fro devices
are the most recent the manufacturer offers compatible with Vista, but
Windows Update should be doing this job in most cases. History helps
on apps--did you install any recent apps and get this problem soon
after? Sometimes in office or enterpriser environments an admin
decides to strip the permissions from the C Drive by removing the
System Account from a C Drive's control list but in this day of
Hyper-V using Win Server 2008 and running System Center VM Manager
2008 or System Center Operations Manager their are such comprehensive
reports this is unlikely to happen or should be caught quickly in a
business or enterprise environment and you're not in one here afaI can
tell.


I'd try the following:

1) If you have a Vista DVD, I'd put it in and use Startup Repair.

How to Use Startup Repair:
http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX

http://www.bleepingcomputer.com/tutorials/tutorial148.html

2) If StR doesn't work, try the bootrec .exe tool:

Put in the Vista DVD and select cmd prompt from the menu that shows
up. Then type one after the other these switches. You'll get a
successful after each one runs.


bcedit.exe /fixmbr
bcedit.exe /fixboot
bcedit.exe/RebuildBCD

3) All of the F8 options using System Restore and then LKG (Last Known
Good).

These assume of course that there is no hdw problem like memory
sticks, hdw devices and drivers, hard disc errors, MOBO problems etc.

Good luck,

CH



Thanks for feed back Rick.

ATI drivers I have are dated 6/2/08 and are 8.5.00 version.

I did go to ATI and found these drivers: 8.11_Vista64 and attempted
to
install.
http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

I allowed the ATI download program to install and got into much
trouble so
had to go back to Restore to earlier save.

Should I make another attempt from the Safe Mode and remove existing
video
drivers first via System / Device manager / Display adapters and then
re-try
the install?

Yesterday was much frustrating.

Many thanks again,
drybones


Hi,

First suspect would be video drivers, see if there is an updated set
available for your video adapter.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Windows Vista Home Premium X64 bit
Antec 300 Case Antec 1000 watt Power Supply
Intel DP45SG Motherboard
Intel Core 2 Quad 3.0GHz Processor
8GB 1333MHz DDR-3 Non-ECC Corsair Memory
2 Gigabyte HD4870 1GB 2-DVI PCIe in CrossFire
Windows Vista Premium 64 bit on a WD Caviar SE16 500GB HD
Windows XP Pro SP3 on a Seagate Barracuda 500GB HD
3rd HD for Backup Seagate Barracuda 500GB [Vista only]
Maxtor 500GB 1 - Touch 4 Plus Drive External Backup [Win XP Pro]
Samsung 245T Monitor

System_Service_Error Message below:

System_Service_Exception
If this is the first time you've seen this Stop Error Screen
restart your computer. If this screen appears again follow these
steps:

Check to make sure sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or
software manufacturer for any Windows Updates you might need.

If problems continue, disable or remove any newly installed
hardware or software, disable bios memory options such as caching
or shadowing. If you need to use Safe Mode to remove or disable
components, restart your computer, press F* to select advanced
startup options, then select Safe Mode.

Technical Information:
*** Stop: 0X0000003B (0X00000000C000001D, 0XFFFFFA500679425F0,
0X0000000000000000)

*** WIN32K.SYS-Address FFFFF9600028E64F Base at FFFFF960000D0000,
date stamp 48D1BCA9

Collecting data for crash dump...
Initializing disk for crash dump... Dumping Physical Memory to
Disk: 100
Physical Memory Dump complete...
Contact your system admin or technical support for further
assistance.

Computer had been on about 2 hours and I had Win Mail open and
Internet Explorer was also open and was reading Washington Post
News articles when this stop happened.

Any ideas are very welcome.
Click to expand...
Click to expand...
Click to expand...
 
Back
Top