Blaster Symptoms but no worm found ?

  • Thread starter Thread starter MC
  • Start date Start date
M

MC

Have performed all the checks sugested my Microsoft &
Symantec, Virus software doesn't pic up any blaster, I
have the current update from symantec.

The microsoft patch is installed but still unable to
access windowsupdate.com or hotmail through explorer ?

Any suggestions ?
 
Thanks for the link, followed the suggestions but still
unable to getonto windowsupdate.com.

thanks anyway, I have been working on this for 12 hours
now, I'm getting frustrated....
 
Thanks again DT

I'm running Nortons Internet Security 2003, I have the
personal firewall feature enabled as well as the XP
firewall.

I have tried disabing nortons and the XP one (not both at
the same time) and still no difference in the problem.

When I try and access windowsupdate.com I get the
following message :

--------------------------------------------------
Thank you for your interest in Windows Update

Windows Update is the online extension of Windows that
helps you get the most out of your computer.

You must be running a Microsoft Windows operating system
in order to use Windows Update.

--------------------------------------------------

When I try to access hotmail.com, the following message
appears.


Browser Limitations
---------------------

Web Browser Software Limitations
Your Current Software Will Limit Your Ability to Use
Hotmail

Hotmail supports the following web browsers:

Microsoft Internet Explorer - version 4.0 or higher.

Netscape Navigator versions 4.7 and higher.
We recommend that you upgrade your web browsing software
and invite you to download Microsoft Internet Explorer
6 .

-------------------------------------------------------

I'm running IE 6 ?

I'm new to XP so i'm still finding my way around, I did
notice in the Network Connections I have a Dial-up and a
LAN or High-Speed Internet connection - 1394.
I only have a dialup connection ! I don't remember
setting up the other connection ?

My head is starting to throb, it might be time to take a
break and go for a walk.

thanks again DT
 
MC said:
Thanks again DT

I'm running Nortons Internet Security 2003, I have the
personal firewall feature enabled as well as the XP
firewall.

I have tried disabing nortons and the XP one (not both at
the same time) and still no difference in the problem.

When I try and access windowsupdate.com I get the
following message :

--------------------------------------------------
Thank you for your interest in Windows Update

Windows Update is the online extension of Windows that
helps you get the most out of your computer.

You must be running a Microsoft Windows operating system
in order to use Windows Update.

--------------------------------------------------

When I try to access hotmail.com, the following message
appears.


Browser Limitations
---------------------

Web Browser Software Limitations
Your Current Software Will Limit Your Ability to Use
Hotmail

Hotmail supports the following web browsers:

Microsoft Internet Explorer - version 4.0 or higher.

Netscape Navigator versions 4.7 and higher.
We recommend that you upgrade your web browsing software
and invite you to download Microsoft Internet Explorer
6 .

-------------------------------------------------------

I'm running IE 6 ?

I'm new to XP so i'm still finding my way around, I did
notice in the Network Connections I have a Dial-up and a
LAN or High-Speed Internet connection - 1394.
I only have a dialup connection ! I don't remember
setting up the other connection ?

My head is starting to throb, it might be time to take a
break and go for a walk.

thanks again DT
Click to expand...

Hi MC,

Indeed... nothing like a good walk :o)

I am glad you included the precise error messages... here are some links
that should assist you:

About the firewall:
1) A generally good link for any future issues regarding Microsoft software:
www.microsft.com/technet
The menus on the left can be very helpful in finding a direction in which to
search... Also, the "Advanced Search" link (under the Search field) will
allow you to search for errors more easily, since you can seek help based
upon the exact phrase... this can be very effective.

2) Here is a link found via Google, using the exact phrase 'You must be
running a Microsoft Windows operating system
in order to use Windows Update.' :
http://www.jsiinc.com/SUBN/tip6500/rh6560.htm Based upon this information,

3) Here is a link to Symantec that describes your error exactly:
http://service1.symantec.com/SUPPOR...2dd3f0d5c9e3861165256c470073981f?OpenDocument

I believe you should uninstall NIS.... it may be fine on it's own terms, but
it sounds like registry entries for it have been corrupted... It may be
alright enough to not generate an error when you launch it, but registry
entries for it may be damaged in a way that prevents you from getting
through normally... I can only speak very broadly here, of course, because
I do not know your installation history. I can tell you that I have used
NIS on my XP machine without trouble.

4) To assure you have removed it thoroughly, I strongly recommend, that you
use RNIS (Remove Norton Internet Security) tool to get rid of it. Don't
bother with uninstall in Windows... RNIS it is from Symantec, it's free, and
it does a great job of getting every last vestige of it out of your Registry
file. I have used it myself. Here is the link to download it:
http://service1.symantec.com/SUPPOR...23bda5412ae1a49688256abe00615e20?OpenDocument
Just click the icon, part way down the page.... download the utility, then
run it. It's quick, and works great. It will clean the slate, so to speak,
and pave the way for a clean installation.


===========
Now, about Hotmail....
General troubleshooters for IE 6:
http://support.microsoft.com/default.aspx?scid=FH;[LN];ie&

This link will guide you in repairing IE 6:
http://support.microsoft.com/default.aspx?scid=kb;en-us;q318378


It seems as though some registry entries have been damaged, or corrupted....
Have you had other problems?

Regarding your 1394 Network connection... you must have a Firewire device...
that is what that is about...
Digital camera perhaps? Scanner? I doubt it's there in error.


I hope these links help you... I know you will get good results if you stick
to it. If it is any consolation, yours has not been the typical
experience... use, RNIS, and reinstall your Norton firewall.. that should
take care of *that* problem. Then do a repair on IE6...

Please post back with your results.

Regards
 
Hi once again DT

Firstly, a HUGE thanks for your help, if there were more
people out there like you this place we call earth would
be a much better place to live and enjoy.

OK, as at 11.30am Sunday the 17th of August 2003 my PC is
back to what is was like before I updataded from NIS 2002
to 2003, and before this worm.

I had to run Rna2003 to remove all residue of NIS 2002,
the RNIS left a few hidden registeries and files. I
attempted to reinstall NIS 2003 but got error messages
about a previous version installed. Rnav2003 removed
that.

Reinstalled NIS 2003, but then could not access the net
with NIS Firewall running, went to the sites you
suggested and found an entry on the exact same problem, I
did what they said and it fixed the problem.

I didn't need to fix IE6 because when I fixed the NIS
problem that was stopping me from running update, it
fixed the IE6 problem also.

The LAN think I was worried about is as you said, I run
Pinnacle Studio 200 for movie editing, that needs that
LAN thing to run.

So, thanks again DT. If there is ever anything I can do
to help you let me know.

MC from Down Under (Sydney Australia)
-----Original Message-----

MC said:
Thanks again DT

I'm running Nortons Internet Security 2003, I have the
personal firewall feature enabled as well as the XP
firewall.

I have tried disabing nortons and the XP one (not both at
the same time) and still no difference in the problem.

When I try and access windowsupdate.com I get the
following message :

--------------------------------------------------
Thank you for your interest in Windows Update

Windows Update is the online extension of Windows that
helps you get the most out of your computer.

You must be running a Microsoft Windows operating system
in order to use Windows Update.

--------------------------------------------------

When I try to access hotmail.com, the following message
appears.


Browser Limitations
---------------------

Web Browser Software Limitations
Your Current Software Will Limit Your Ability to Use
Hotmail

Hotmail supports the following web browsers:

Microsoft Internet Explorer - version 4.0 or higher.

Netscape Navigator versions 4.7 and higher.
We recommend that you upgrade your web browsing software
and invite you to download Microsoft Internet Explorer
6 .

-------------------------------------------------------

I'm running IE 6 ?

I'm new to XP so i'm still finding my way around, I did
notice in the Network Connections I have a Dial-up and a
LAN or High-Speed Internet connection - 1394.
I only have a dialup connection ! I don't remember
setting up the other connection ?

My head is starting to throb, it might be time to take a
break and go for a walk.

thanks again DT


Microsoft
& least
you know
Click to expand...

Hi MC,

Indeed... nothing like a good walk :o)

I am glad you included the precise error messages... here are some links
that should assist you:

About the firewall:
1) A generally good link for any future issues regarding Microsoft software:
www.microsft.com/technet
The menus on the left can be very helpful in finding a direction in which to
search... Also, the "Advanced Search" link (under the Search field) will
allow you to search for errors more easily, since you can seek help based
upon the exact phrase... this can be very effective.

2) Here is a link found via Google, using the exact phrase 'You must be
running a Microsoft Windows operating system
in order to use Windows Update.' :
http://www.jsiinc.com/SUBN/tip6500/rh6560.htm Based upon this information,

3) Here is a link to Symantec that describes your error exactly:
http://service1.symantec.com/SUPPORT/nip.nsf/735050b77b1f
Click to expand...
cece88256bc7005c3bc6/2dd3f0d5c9e3861165256c470073981f?
OpenDocument

I believe you should uninstall NIS.... it may be fine on it's own terms, but
it sounds like registry entries for it have been corrupted... It may be
alright enough to not generate an error when you launch it, but registry
entries for it may be damaged in a way that prevents you from getting
through normally... I can only speak very broadly here, of course, because
I do not know your installation history. I can tell you that I have used
NIS on my XP machine without trouble.

4) To assure you have removed it thoroughly, I strongly recommend, that you
use RNIS (Remove Norton Internet Security) tool to get rid of it. Don't
bother with uninstall in Windows... RNIS it is from Symantec, it's free, and
it does a great job of getting every last vestige of it out of your Registry
file. I have used it myself. Here is the link to download it:
http://service1.symantec.com/SUPPORT/nip.nsf/e584eff20b61 1f7988256a9b007e63c1/23bda5412ae1a49688256abe00615e20?
OpenDocument
Just click the icon, part way down the page.... download the utility, then
run it. It's quick, and works great. It will clean the slate, so to speak,
and pave the way for a clean installation.


===========
Now, about Hotmail....
General troubleshooters for IE 6:
http://support.microsoft.com/default.aspx?scid=FH; [LN];ie&

This link will guide you in repairing IE 6:
http://support.microsoft.com/default.aspx?scid=kb;en- us;q318378


It seems as though some registry entries have been damaged, or corrupted....
Have you had other problems?

Regarding your 1394 Network connection... you must have a Firewire device...
that is what that is about...
Digital camera perhaps? Scanner? I doubt it's there in error.


I hope these links help you... I know you will get good results if you stick
to it. If it is any consolation, yours has not been the typical
experience... use, RNIS, and reinstall your Norton firewall.. that should
take care of *that* problem. Then do a repair on IE6...

Please post back with your results.

Regards







.
Click to expand...
 
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