Hi Best,
I would like to confirm that if this issue only occurs in your company web
site? What is the result if they visit other website, such as google.com or
yahoo.com? Do they also get the blank page when click on a link on
google.com?
Based on my research, this issue could be cause by two causes, one is there
is something wrong on the computer website; the other is that the incorrect
IE settings or third-party plug-ins has caused this issue.
According to my experience, troubleshooting this kind of issue could be
time-consuming. Your patience is greatly appreciated. I suggest you use
the following steps to isolate this issue:
Step 1: Clear IE and restore the defauls
=================================
Deleting cookies
=====================
1. Click Start, click Search and click For Files or Folders.
2. Type "Cookies" (without the quotation marks) and click Search Now.
3. Delete files in the cookie directory.
Deleting all temporary files
============================
1. Open Internet Explorer.
2. Click Tools
3. Click Internet Options
4. Click Delete Files button in the General tab.
Deleting downloaded objects:
=================================
1. Open Internet Explorer.
2. Click Tools, click Internet Options and click the Settings button in the
General tab.
3. Press View Objects.
4. Remove all the Objects there.
Restoring default security level:
===========================
1. IE -> Internet Options->Switch to the Security tab, select Internet and
click "Default Level"->Clear the Trusted sites and Restricted sites.
2. Switch to the Privacy tab, click "Default".
3. Click the Edit button and clear the Managed Web sites list.
4. Switch to the Content tab, click AutoComplete. Clear Forms and Passwords.
5. Switch to the Advanced tab, Click "Restore Defaults" button and then
deselect "Enable third-party browser extensions".
Clear connections
==============
1. Switch to Connections tab to remove all connections.
2. Click Advanced button and uncheck three options about the proxy.
Removing the Plug-Ins in Internet Explorer:
=======================================
1. Open a Windows Explorer window by right Click My Computer and choose
Explore.
2. Locate the C:\Program Files\Internet Explorer\PLUGINS folder.
3. Remove all the files in this folder.
Removing the Plug-ins in the registry:
===================================
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall Windows operation system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved.
1. Open the registry and located to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension
Backup the key and then delete Extension key.
2. Use the same steps to backup and then remove third party related keys
under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar
3. Use the same steps to backup and delete the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browse
r Helper Objects
Step 2: Create a new user account
============================
1. Refer to the following article to perform a clean boot:
Q310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/support/kb/articles/q310/3/53.asp
2. Create a new user account with the administrator privilege, use this
account to logon to the system, does this issue re-occur?
Step 3: Check third-party application
===========================
Check if there are some third-party application for IE has been installed
and remove them.
Step 4: Use anti-spyware
======================
Download and run Microsoft anti-spyware to perform a full scan, the
anti-spyware and scan the whole system to check if there are some spyware
has been installed on the system:
http://www.microsoft.com/downloads/details.aspx?FamilyId=321CD7A2-6A57-4C57-
A8BD-DBF62EDA9671&displaylang=en
If the issue persists, please save the system information file and send me
at (e-mail address removed) for research:
1) Click the Start-> Run->type"msinfo32"(without quotation marks)->
click OK.
2) In the System Information window, click the File-> "Save..."
Any update, let us get in touch!
Best regards,
Rebecca Chen
MCSE2000 MCDBA CCNA
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
