Blank message comes back from recepient

  • Thread starter Thread starter Jan
  • Start date Start date
J

Jan

Everytime I send an email to one particular person I always get back a reply
from him a few seconds later with the same subject but nothing in the
message. He uses Outlook 2007 and it looks like some setting on there needs
adjusting to prevent this happening.

Any idea how to do this?
 
Jan said:
Everytime I send an email to one particular person I always get back
a reply from him a few seconds later with the same subject but
nothing in the message. He uses Outlook 2007 and it looks like some
setting on there needs adjusting to prevent this happening.

Any idea how to do this?
Click to expand...

One thing that can cause this is scanning messages with an antivirus
scanner. Both you and he should uninstall your AV programs and reinstall
them without the mail scanning feature to see if that changes anything. You
might also want to check the font to see if it's set to the same color as
the background. RIght-click in the body of the seemingly blank message and
choose Select All. Does anything appear?
 
is it an automated reply or does he actually type something in it and you
can't see it? the first could be anything from read receipts to rules or who
knows... the second is a known problem. He needs to make sure he has all the
latest patches and updates installed and disable outgoing email scanning on
his antivirus. Some firewalls do virus/trojan scanning on outbound email and
if his does, that needs disabled.
 
I just checked on a blank message re the font etc. If I right click the
message I don't get the option to Select All, only Synonyms, Translante and
View Source. I tried Ctrl+A and that selects just one space in top left of
the message.

Don't quite know how to check on the color of the font but if I choose to
edit the message, anything I type comes out black on white background.
 
Brian Tillman said:
One thing that can cause this is scanning messages with an antivirus
scanner. Both you and he should uninstall your AV programs and reinstall
them without the mail scanning feature to see if that changes anything.
You might also want to check the font to see if it's set to the same color
as the background. RIght-click in the body of the seemingly blank message
and choose Select All. Does anything appear?
Click to expand...

Neither of us has any AV programs installed and it looks like I am the only
one to get these blank responses (none of his other contacts have mentioned
receiving similar blank messages). Just to make things clear I get the
blank response just a few seconds after I send the mail even if he has not
replied to my message or even seen the message if he's not at his desk. If
he replies to the mail, I get the blank message immediately after I send the
mail and then his reply a little after he sends it.

Jan
 
He does not have to send a reply for me to get the blank message back which
happens just a few seconds after I send it. I don't request read receipts
so can't see how this would cause the automated response.

No AV is installed on either of our machines and the firewall on his machine
is the built-in XP firewall.
 
ok. so something is sending an autoreply of some sort. If its not a delivery
receipt generated by the server, then its something on his system generating
it. Maybe a rule?
 
Jan said:
Neither of us has any AV programs installed and it looks like I am
the only one to get these blank responses (none of his other contacts
have mentioned receiving similar blank messages). Just to make
things clear I get the blank response just a few seconds after I send
the mail even if he has not replied to my message or even seen the
message if he's not at his desk. If he replies to the mail, I get
the blank message immediately after I send the mail and then his
reply a little after he sends it.
Click to expand...

Off-hand, I can't think of what that might be.
 
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