Blank dialog box

[Gary Dunne]

I have a situation where a suport person is on site attempting to use a
custom tool that is designed to test the validity of a web service URL.

The idea is that you type a value into a text box, click a button and get a
response that simpy says "Valid" or "Invalid" ... or if there is an error
then a message box will display the error message.

The problem is .. Having installed the tool on a Windows XP PC any diaplog
box (MsgBox) that is displayed is blank. This includes the caption on the Ok
& Cancel buttons.

We've checked the display settings (Normal fonts) and ensured that MS San
Serif is installed on the PC .. still no joy.

Any ideas ?

Thanks

Gary

 

[Chris, Master of All Things Insignificant]

Are they using McAfee? This sounds like the McAfee bug but usually involves
listboxes, installing the following patch may help.

Patch 5 for McAfee VirusScan Enterprise 8.0i
<URL:https://knowledgemap.nai.com/phpclient/viewKDoc.aspx?url=kb/kb_kb38717.xml&docType=DOC_KnowledgeBase>

Chris

 

[Gary Dunne]

Thats it ... Nice one Chris... Thanks

Are they using McAfee? This sounds like the McAfee bug but usually involves
listboxes, installing the following patch may help.

Patch 5 for McAfee VirusScan Enterprise 8.0i
<URL:https://knowledgemap.nai.com/phpclient/viewKDoc.aspx?url=kb/kb_kb38717.
xml&docType=DOC_KnowledgeBase>

Chris