blank blue screen

  • Thread starter Thread starter Dale Gillett
  • Start date Start date
D

Dale Gillett

HELP PLEASE. When I turned on my laptop which uses
Windows XP Home Edition software, I got a message that
windows was resuming. Then I got a blank blue screen. I
cannot do a warm reboot,or start windows from emergency
startup discs. The computer is totally unresponsive. I
cannot even turn it off. Does the blank blue screen mean
that the hard drive has died? What should I do? I am
using my desktop to write this communication. I have the
software for my desktop, which uses Windows XP
Professional. I don't have the software for the Windows
XP Home Edition for my laptop. I tried to boot the laptop
with my Windows XP Professional cd, but that didn't work.
I don't have any emergency startup discs for the broken
laptop.Please help me if you can. Sincerely yours, Dale
Gillett.
 
Most laptops have a feature where if you hold down the
power button for several sec the power supply will
shutdown. The "Standby" mode that you are stuck in is a
software type of turn off and has hung up. When you
repower it might be good to use Function key F8 on power
up just after the bios messages. There is a option to
load last known good configuration. This will save your
system if the registry was hurt by the "Hang Up" You
only have ONE chance to use "load last known good"
configuration so use it the FIRST time you reboot from a
major crash. hope this helps otherwize there is always a
reset button somewhere on the laptop that will unlock
Bios crashes but call your manufacturer for this.
 
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