Blank Blue Desktop

  • Thread starter Thread starter Guest
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Guest

I've had 3 computers in the past week come in with blank blue desktops (no
icons, no taskbars, no start button) just blank blue with a cursor arrow.

Two machines were Win 2K sp4 with all updates, 1 was Win XP home sp2.

I can use CTRL-ALT-DEL to get the task manager and run programs/tasks and
have scanned all 3 for viruses/spyware and all 3 came up clean on HJT.

Anyone have any ideas on the cause/solution ?

Thanks for any replies
 
In
Vagrant said:
I've had 3 computers in the past week come in with blank blue
desktops (no icons, no taskbars, no start button) just blank blue
with a cursor arrow.

Two machines were Win 2K sp4 with all updates, 1 was Win XP home sp2.

I can use CTRL-ALT-DEL to get the task manager and run programs/tasks
and have scanned all 3 for viruses/spyware and all 3 came up clean on
HJT.

Anyone have any ideas on the cause/solution ?

Thanks for any replies
Click to expand...


http://support.microsoft.com/kb/256194
 
Thanks Steve,
That did the trick. I wish Microsoft would fix the search engine in the KB.
I've been searching for a week with search key "blank desktop" and get
everything but this article.

Thanks again
 
In
Vagrant said:
Thanks Steve,
That did the trick. I wish Microsoft would fix the search engine in
the KB. I've been searching for a week with search key "blank
desktop" and get everything but this article.

Thanks again
Click to expand...

No probs, glad it sorted it for you.

regards
 
Use Google instead.

The MSKB article was the second item listed, using only "blank desktop" as the
criteria.
 
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