Black Screen

  • Thread starter Thread starter Guest
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Guest

hi, i hope this makes sense ( asking for a friend)
-- on his Dell laptop running xp home, he was trying to update his vga
driver when he apparently got a message stating that the driver he is
downloading is interfereing with the driver already on his machine?? and ask
does he want to continue downloading ..he clicked no ..since then all he gets
is a black screen.. he has tried getting into safe mode but as soon as safe
mode boots up it quickly disappears back to Black screen . will he have to
Reformat or is there another solution? any help greatly appreciated.
Thankyou,Regards
Alan
 
Hi

Can you friend get to a screen that has 'Last Known Good Configuration' as
an option - same screen as Safe Mode? If so ask him to try that option.

--


Will Denny

MS MVP Shell/User
Please Reply to the News Groups
 
Hi Will
sorry ,forgot to mention he tried that too , as soon as the screen comes up
he doesnt get a chance to click on any options, it just reverts back to a
black screen.
 
'Gibraltar' wrote:
| hi, i hope this makes sense ( asking for a friend)
| -- on his Dell laptop running xp home, he was trying to update his vga
| driver when he apparently got a message stating that the driver he is
| downloading is interfereing with the driver already on his machine?? and
ask
| does he want to continue downloading ..he clicked no ..since then all he
gets
| is a black screen.. he has tried getting into safe mode but as soon as
safe
| mode boots up it quickly disappears back to Black screen . will he have to
| Reformat or is there another solution? any help greatly appreciated.
_____

If your friend was only in the process of downloading a driver it could not
have affected his system. Display drivers should be uninstalled before any
new driver is installed. Dell customer support would be the place to
contact. But as a suggestion, try attaching an external monitor; it may be
that the monitor setting was changed from the internal LCD display to
external monitor. Also there should be a key combination to press in the
very early stages of boot up to gain access to the BIOS, which may have a
setting for monitor selection, and there may be a function key on the
keyboard to select a monitor.

No matter what, a reformat and reinstall is not necessary.

Phil Weldon

| hi, i hope this makes sense ( asking for a friend)
| -- on his Dell laptop running xp home, he was trying to update his vga
| driver when he apparently got a message stating that the driver he is
| downloading is interfereing with the driver already on his machine?? and
ask
| does he want to continue downloading ..he clicked no ..since then all he
gets
| is a black screen.. he has tried getting into safe mode but as soon as
safe
| mode boots up it quickly disappears back to Black screen . will he have to
| Reformat or is there another solution? any help greatly appreciated.
| Thankyou,Regards
| Alan
 
Hi phil
thankyou for your reply, i will pass on your information tomorrow at work
and get back to you on the result .
Thankyou will & Phil for your time much appreciated.

Regards
 
hi
just an update on friends problem.. he got inpatient and reformatted his
laptop.
thanks to will & Phil
regards
 
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