Black Screen when using Remote Desktop via Cisco VPN

  • Thread starter Thread starter kimcooley
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kimcooley

When I attempt to use Remote Desktop via my company's VPN connection, I
can get as far as keying in the remote PC's name, but as soon as I
attempt to connect, I get a black screen. It seems as if when I lower
the display setting in the RD options, I get a little further, but
cannot never fully get connected. What's really weird is that on
another internet connection, I can access it find. I'm thinking
possibly something going on with my wireless connection. Any ideas?

Kim in MS
 
It could be the MTU issue. These links may help,

How to change mtu However, you may experience a VPN or Internet drop or slow issues with these default MTU settings, especially if you are using DSL line. ...
www.howtonetworking.com/VPN/mtu1.htm


Black screen when rdp over vpn Resolution: Use the ping to test and lower MTU. Finally, We reduce MTU from 1500 to 1400 in the SonicWall. Then he can use RDC over VPN. Related Topics ...
www.howtonetworking.com/casestudy/mtu1.htm


VPN connection issues after Windows 2003 SP1 Resolution: Set my VPN client MTU to 1400. To modify MTU, please refer to this page, How to change MTU settings for PPP or VPN. Related Topics ...
www.howtonetworking.com/casestudy/2003sp1&mtu.htm




Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
When I attempt to use Remote Desktop via my company's VPN connection, I
can get as far as keying in the remote PC's name, but as soon as I
attempt to connect, I get a black screen. It seems as if when I lower
the display setting in the RD options, I get a little further, but
cannot never fully get connected. What's really weird is that on
another internet connection, I can access it find. I'm thinking
possibly something going on with my wireless connection. Any ideas?

Kim in MS
 
Lowered my MTU to 1400 after running the ping test, but still having
the same problem. Any other suggestions?
 
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