A
AndyB
Everything has been fine until last Sunday. Now I'm having real problems with
this as described below. I have not given system info as I didn't want to
bloat this post but, if someone thinks they can help, I will post it and
anything else if necessary.
Problem manifestation:
Computer screens go black (I have two screens on this PC). Similar to
hibernate mode - monitor's power buttons flash as in stand-by - but cannot
reactivate computer, even though susyem uint is running - all lights and fans
on etc. Only recouse is to hold down power button until 'hard' power-off.
Then power-on and reboot. Keyboard and mouse seem to have no effect but
difficult to tell with no display.
Incidence:
Occurs on Win XP 64bit PC when causing network activity on LAN when
interacting with network attached storage device (DLink NAS). Eg: File copy
or move to/from NAS server. Also saving from applications to directory on
NAS. This DOES NOT occur when moving/copying files on local machine, when
using Internet Explorer to browse web or using e-mail with TheBat. This
behaviour also DOES NOT occur using another PC (Win XP 32bit) or Laptop
attached to the same devices on the LAN. Does not happen every time so
intermittent sporadic.
Changes in state:
This has been occuring since installing Kaspersky Internet Security 2009 on
Sunday 2/11/2008 and also doing some changes to the IP setup to try to
reslove a problem of the PCs not finding the NAS on the LAN (these changes
have been reversed now - or I have tried). I am NOT AT ALL SURE if either of
these changes are relevant.
Things I have done to try to resolve:
1-Removed 'Kaspersky IS 2009'.
2-System restore to before 'KIS 2009'. Followed by full removal 'KIS 2009'.
3-Reinstalled 'KIS 7' slightly later build to my original 'KIS 7'.
4-Browsed event logs and tried to remove 'noise' from various events or
error that seem unconnected - this involved removing an old Safenet Sentinel
driver and disabling an old Alladin Hasp driver service. The only remaining
errors in the even log seem to be from Windows Search 'gatherer' and relate
to the MAPI handler which is apparently common and said to be non-critical.
5-I have uninstalled and reinstalled Windows Search 4.
6-Stumbled around clueless but did "netsh interface ip delete arpcache" and
also "netsh interface ip set wins name="Local Area Connection 2" source=dhcp
(noting that this is the active lan despite the "2".
7-Disabled second of the two network adapters on the MB.
8-Set browser service to Manual in sevices console.
The problem is still occuring.
this as described below. I have not given system info as I didn't want to
bloat this post but, if someone thinks they can help, I will post it and
anything else if necessary.
Problem manifestation:
Computer screens go black (I have two screens on this PC). Similar to
hibernate mode - monitor's power buttons flash as in stand-by - but cannot
reactivate computer, even though susyem uint is running - all lights and fans
on etc. Only recouse is to hold down power button until 'hard' power-off.
Then power-on and reboot. Keyboard and mouse seem to have no effect but
difficult to tell with no display.
Incidence:
Occurs on Win XP 64bit PC when causing network activity on LAN when
interacting with network attached storage device (DLink NAS). Eg: File copy
or move to/from NAS server. Also saving from applications to directory on
NAS. This DOES NOT occur when moving/copying files on local machine, when
using Internet Explorer to browse web or using e-mail with TheBat. This
behaviour also DOES NOT occur using another PC (Win XP 32bit) or Laptop
attached to the same devices on the LAN. Does not happen every time so
intermittent sporadic.
Changes in state:
This has been occuring since installing Kaspersky Internet Security 2009 on
Sunday 2/11/2008 and also doing some changes to the IP setup to try to
reslove a problem of the PCs not finding the NAS on the LAN (these changes
have been reversed now - or I have tried). I am NOT AT ALL SURE if either of
these changes are relevant.
Things I have done to try to resolve:
1-Removed 'Kaspersky IS 2009'.
2-System restore to before 'KIS 2009'. Followed by full removal 'KIS 2009'.
3-Reinstalled 'KIS 7' slightly later build to my original 'KIS 7'.
4-Browsed event logs and tried to remove 'noise' from various events or
error that seem unconnected - this involved removing an old Safenet Sentinel
driver and disabling an old Alladin Hasp driver service. The only remaining
errors in the even log seem to be from Windows Search 'gatherer' and relate
to the MAPI handler which is apparently common and said to be non-critical.
5-I have uninstalled and reinstalled Windows Search 4.
6-Stumbled around clueless but did "netsh interface ip delete arpcache" and
also "netsh interface ip set wins name="Local Area Connection 2" source=dhcp
(noting that this is the active lan despite the "2".
7-Disabled second of the two network adapters on the MB.
8-Set browser service to Manual in sevices console.
The problem is still occuring.