black image with umax astra 2100U but light and motor working

  • Thread starter Thread starter sam
  • Start date Start date
S

sam

Hello

my scanner is producing blank (black) images although lamp lit
perfectly and it scans up and down the page as normal. I am using it
with Win XP on a laptop and it has worked before with this software
hardware combination with no changes.

It may be significant that there is a crack noise at the far end of
the travel now. Is it perhaps a slipped drive belt sending the cradle
too far, but then why no image at all?

cheers

Tim
 
Actually I have fixed this problem now with advice from Umax.

It basically involves switching the scanner power supply on and off,
computer on and off and unplugging/replugging the USB lead. Nothing
mechanical, I can only think these actions clear a cache somehow.
 
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