Bitlocker configuration is setup with tool, but can't turn it on

  • Thread starter Thread starter blunz
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blunz

I used the "enhancements" tool - first figured out I had to uninstall Norton
360 to get it to even install. But, even though the tool ran fine and the
drive config is as desired, when I go to the actual place to turn bitlocker
on it shows the config as not being ready (although it is). Has anyone else
run into this? Any idea what's wrong?
 
What is the BitLocker control panel saying needs to be done to your computer?
Are you sure you have a TPM chip in this computer?
 
Yes - my TPM is installed and active - it's management panel too tells me
that bitlocker is not configured.
When I go to the control panel to turn on bitlocker it shows the c: drive,
shows that it is off, and won't let me turn it on.
It says the computer is not configured, although it is.
 
It created the s: drive like it was supposed to with all the files on it -
don't understand what the issue could be. Does the s: drive have to reside on
the drive before the c: drive. It's located after the c:, but it shouldn't
matter.
 
Tried this - here's what it says - an error occurred while connecting to the
BitLocker management interface.
Seems to suggest that bitlocker never properly installed.
 
Are you sure you are running this command as an administrator? Here is a
thread where Jamie Hunter from the BitLocker team is troubleshooting the same
error:
http://help.wugnet.com/vista/ftopic-13981-16-days0-orderasc-.html. There
were a number of things that coudl cause this problem:
1. Not running the command as an admin
2. Not having a compatible TPM
3. The TPM being disabled in the BIOS (it is on many computers)
4. The TPM or BitLocker services not being started.
5. A TPM reporting as a 1.2 TPM when in fact it is a 1.1 TPM.

Follow the steps in that thread and see if any of those can be the problem
with your setup.
 
The other thread seems to be spot-on - it leaves me in the same place with a
"TPM" problem, although I know I have a 1.2 version on the machine, active
and working.
Here's the error code I get now:
There was an error while trying to protect the volume with a TPM. (code
0x80070005) permission denied
 
Try reinitializing the TPM on your computer completely. Each time we have
seen this error in the past it has meant either that the TPM incorrectly
reports itself as being 1.2 compatible, that it has been improperly
initialized or is locked, or the BIOS does not correctly present the TPM to
the OS.

I would take these steps:
1. Try completely reinitializing the TPM, wiping all existing data
2. If that does not work, look for a new BIOS for the motherboard
3. Ensure that you have the right set of TPM drivers
4. If that does not work verify with the motherboard vendor that the TPM
really is fully 1.2 compliant.
 
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