Bios freezing

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species8350

I have just bought a new computer.

When switching on, the Bios scans to about 25 % then stops. On
switching off, then on, it scans normally. The system runs well. The
tech performed a series of tests via F12, and told me that there was
no hardware problems, and concluded that a software patch was
necessary.

The Bios was flashed with the latest firmware, but this made no
difference.

Any idea what might be causing this problem.

Thanks
 
species8350 said:
I have just bought a new computer.

When switching on, the Bios scans to about 25 % then stops. On
switching off, then on, it scans normally. The system runs well. The
tech performed a series of tests via F12, and told me that there was
no hardware problems, and concluded that a software patch was
necessary.

The Bios was flashed with the latest firmware, but this made no
difference.

Any idea what might be causing this problem.

Thanks
Click to expand...

I am not sure what you mean by "Bios scanning," but your symptoms sound
like something is not being recognized properly. In some instances I
have seen where a hard drive would not get up to speed and a reboot of
the computer would overcome the pause. There are sometimes settings in
CMOS that make the boot up slower than a "Fast boot." You might
experiment with setting such an option to a slower one, or pressing the
RESET button on the computer when it hangs at the "25%" point. If the
computer consistently boots properly after having done either of these
actions, you MIGHT be on the right track?

P.S. You might list specifically what hardware you are dealing with.
It might give a clue as to why it is behaving as it does.
 
species8350 said:
I have just bought a new computer.

When switching on, the Bios scans to about 25 % then stops. On
switching off, then on, it scans normally. The system runs well. The
tech performed a series of tests via F12, and told me that there was
no hardware problems, and concluded that a software patch was
necessary.

The Bios was flashed with the latest firmware, but this made no
difference.
Click to expand...



Since it's new...I'd take it back and get it fixed under warranty...
if you try to fix it yourself you may void the warranty.

If they cannot fix it...get a refund!
 
philo said:
Since it's new...I'd take it back and get it fixed under warranty...
if you try to fix it yourself you may void the warranty.

If they cannot fix it...get a refund!
Click to expand...

Right on! I misunderstood the part about it being a newly purchased
computer. Somehow I thought he had assembled it or he would have
naturally taken it back?
 
Right on! I misunderstood the part about it being a newly purchased
computer. Somehow I thought he had assembled it or he would have
naturally taken it back?- Hide quoted text -

- Show quoted text -
Click to expand...

Thanks for the responses.

Technical support are helping over the phone.

If this fails, they will send a technician.

Seems reasonable to me
 
I have just bought a new computer.

When switching on, the Bios scans to about 25 % then stops. On
switching off, then on, it scans normally. The system runs well. The
tech performed a series of tests via F12, and told me that there was
no hardware problems, and concluded that a software patch was
necessary.

The Bios was flashed with the latest firmware, but this made no
difference.

Any idea what might be causing this problem.

Thanks
Click to expand...

This a Dell Computer? If the hardware diagnostics turn up nothing, it
does not mean that you don't have a hardware problem. Just one that
the diagnostics can't test, like the power supply, or various pci
cards.

Tech is blowing smoke, perhaps he's frustrated, and not thinking
straight. But anyway, what you have sounds like a hardware problem, IT
doesn't POST. No software involved.
 
This a Dell Computer? If the hardware diagnostics turn up nothing, it
does not mean that you don't have a hardware problem. Just one that
the diagnostics can't test, like the power supply, or various pci
cards.

Tech is blowing smoke, perhaps he's frustrated, and not thinking
straight. But anyway, what you have sounds like a hardware problem, IT
doesn't POST. No software involved.
Click to expand...

Paul, thanks for the response.

I 'may' have found the problem??

The DVI cable was not making the best connection to the tower.
I have made the connection a bit better by pushing the socket into the
port a bit more securely, and re-tightening the screws.

So far, things look good

A couple of questions:

How common do you think it for these kinds of connections not to fit
as well as they might?

If the connection was 'not so good', why did I not experience
interference, etc on the monitor?

Thanks
 
Paul, thanks for the response.

I 'may' have found the problem??

The DVI cable was not making the best connection to the tower.
I have made the connection a bit better by pushing the socket into the
port a bit more securely, and re-tightening the screws.

So far, things look good

A couple of questions:

How common do you think it for these kinds of connections not to fit
as well as they might?
Click to expand...

Fairly common, especially as many people don't bother with the screws.
If the connection was 'not so good', why did I not experience
interference, etc on the monitor?

Thanks
Click to expand...

Not sure, given all the pins on a DVI connection, and all the ways it
could 'not fit quite right' I suppose there's a way to make your
symptom happen. But it's kinda strange, as computers typically POST
fine WITHOUT a monitor connected.
 
Fairly common, especially as many people don't bother with the screws.



Not sure, given all the pins on a DVI connection, and all the ways it
could 'not fit quite right' I suppose there's a way to make your
symptom happen. But it's kinda strange, as computers typically POST
fine WITHOUT a monitor connected.- Hide quoted text -

- Show quoted text -
Click to expand...

Unfortunately, I have just experienced lack of booting again. Fiddled
with the DVI connector at the video card. maybe I haven't found the
problem?

I'll try and get the tech to call, see what he makes of it.

best wishes

ps. without a monitor connected there would be no DVI connection to
worry about.
 
Unfortunately, I have just experienced lack of booting again. Fiddled
with the DVI connector at the video card. maybe I haven't found the
problem?

I'll try and get the tech to call, see what he makes of it.
Click to expand...

Try another outlet (preferably on a different breaker), or power
strip. My workshop has one outlet that doesn't seem to like Dell
Optiplex Desktops (gx110). But everything else seems fine, including
the 800w parabolic dish heater. If you have a UPS in line, try
without, and if no UPS... you should get one. Also strip your computer
of all cards but the Video card, and see if it works well.

If no joy, You might try a different power supply, out of sheer
desperation.
 
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