I have had the same problem with the XP boot-up as Nancy for YEARS!
When the computer boots up (Dell), it shows the Dell Logo, Windows XP Logo,
then when you have the black screen with white cursor that is suppose to turn
into a timeglass and then blue sign on screen...it doesn't happen. You are
left with a black screen and white cursor that you can move around with your
mouse. When you try to boot up with safe mode, you get the same, except for
the words "safe mode" in each of the corners and your "build info" at the
top.
Like I said, this has happened to me so many times, I seriously cannot count
them. The dreaded black screen. I have become an expert on what a service
tech in India will tell you to do in this case...But the last time which I
called, which was last nite, there only final reccommendation was to
reinstall...
Ok, First, you put in your original XP cd and choose to boot from disk when
you are prompted...this will lead you to the screen that asks you if you want
to install or repair...Choose "R" for repair. This will take you to a DOS
screen where you will probably have only one choice, which is "1"...so type
"1" and press enter. Then when you get the C:Windows> you will type
chkdsk /r
This stands for check disk and repair. This takes a while...so go watch a
TV show, eat dinner, etc. (get your mind off the insane machine).
You will know it is done when you get the C> You will then type exit
This will reboot the machine, and hopefully this will work for you.
My experiences are many. My last was that I did this twice, (the repair)
and it still didn't work last night. Then after turning off and on manually
like 20 times today it still gave me the black screen every time. I then did
the repair again today. It still gave me the black screen. Then I turned off
again, unplugged ev.thing from tower, opened up, vacummed out, reseated all
the cards I could....re-connected all the cords to the back of my
computer....Still, black screen...after 4 more times of manually turning off
and rebooting and getting same failure, I finally got the blue screen, that
is how I am able to type this. I am on a mission to find out what is the
software programming problem that needs to be addressed so that this doesn't
happen anymore. I would appreciate any help. I do all my Windows XP updates
and even wonder if one of those is the cause. I even have the Norton
SystemWorks which has "WinDoctor" that I was hopeful would resove this
issue....help!